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“Comfortable. Good location.”

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Jessica's Self-Catering
Ranked #30 of 43 Umhlanga Rocks B&B and Inns
Reviewed 11 April 2014

Stayed at Jessica's for 10 days in the 1 bedroom cottage. Accommodation very clean and homely. Bed linen changed as when requested. All amenities necessary for basic essential everyday things like tv, kettle, towels even shower gels etc etc. Jessica very friendly and helpful host and was always around to help or answer any questions or requests. It definitely deserves its current star rating. Anne from Northern Ireland. Would recommend to other travellers visiting the local area.

Stayed: April 2014, travelled solo
2  Thank greatstaygohere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 16 of 16 reviews

Reviewed 9 January 2014

I recently went to an establishment that is listed to be associated with the KZN B&B Association as well as the National Accommodation Association of South Africa.

Jessica’s Self Catering / Bed & Breakfast – please be warned.

They displayed complete false advertising, and when we arrived to see that the room was absolutely nothing like the pictures displayed on the website, we were rudely refused our deposit back.

Jessica’s Self Catering has a 3-star rating – which is why we were completely shocked with our experience.

The place has 4 units on the property, 2 of which are garden units – not overly expensive, but definitely not cheap. The unit we were in was, to put it nicely, an absolute sh1t-hole. A makeshift unit with no windows leading outside (because of this, the entire unit is so dark and lights are needed in the middle of the day), a drainpipe in the "kitchen" which flooded when it rained, plugs lying in water, faulty electricity etc.

I have pictures where you can see the drainpipe in the makeshift kitchen – yes a drainpipe. And right next to the drainpipe is the oven plug adapter which was literally lying in water. Luckily we spotted this and turned off the power. However when we attempted to use the oven a couple days later it blew the plugs as well as my friend’s cellphone charger, which literally exploded in front of him. She did not reimburse him for the R649 it cost him to replace this charger, even after admitting it was the oven that caused this. He could have been really hurt as well; luckily he only had a small burn on his hand.

You can view the video of the drainpipe overflowing at this link – we woke up to the kitchen flooding – it wasn’t even heavy rain at all so I hate to think what happens when it gets heavy. Thankfully none of our belongings were on the floor because we had moved them up the morning before because of ants.

The outside kitchen did not even have a sink to wash dishes in, we were expected to wash up in the bathroom.

We ate out every night because we didn’t feel it was hygienic to eat in the outside kitchen which wasn’t clean and the sink problem I mentioned above. There were cockroaches bigger than my thumb wondering around.

We were told that the unit would be serviced daily. There were pieces of faeces in the kitchen and they were not cleaned the next day, nor were the counter tops wiped or anything wiped down.

We were told when we arrived that the other units all have their own outside private braai areas, except us. Why should we not have had one if we are paying the same as the unit next door?

We were refused our deposit back, so we were forced to stay the length our deposit paid (1 week). Our stay was the most unpleasant, a complete wasted week of hard-earned money. The entire week was tense, unfriendly and one large disappointment.

We work really hard and get one holiday a year and this one we felt was squandered completely… :( The photos we took are absolutely nothing like the ones she has up on the website. We were misled and I feel that this unit should not be rented out – it is a health and safety hazard.

Room Tip: Stay away from unit 4 whatever you do
  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank smellycelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2015
Google Translation

  • Stayed: July 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Indienfan_145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jessica's Self-Catering

Address: 35 Portland Drive, Umhlanga Rocks 4319, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Hotel Style:
Ranked #30 of 43 B&Bs / Inns in Umhlanga Rocks
Hotel Class:3 star — Jessica's Self-Catering 3*
Number of rooms: 5

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