We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“worst holday in many a year”

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Umhlanga Rocks
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Cabana Beach Resort
Ranked #3 of 18 Hotels in Umhlanga Rocks
Certificate of Excellence
Reviewed 2 January 2007

I have been having my annual holiday for the past few years at Cabana Beach and the staff, service has always been acceptable.

I didn't take a holiday last year, however in the past two years service levels seem to have gone from acceptable to atrocious.

Here is what happened

The resort is a self catering resort and we were there with our one year old baby we call housekeeping to ask for an extra towel for the baby (When we bath her we use two bath towels) An hour later the extra towel arrives and we ask if we can ensure that this extra towel can be in the bathroom every day. We are told that it is not allowed except by permission from the duty manager as there could be an extra guest in the room ( understandable argument) I contact the duty manager to make the request. She says she will inform house keeping. The next day at baby's bath time there is no extra towel as needed. Call house keeping and they refuse to bring a towel without permission from the duty manager. I contact the duty manager who says she will arrange it. 2 hours later we were still waiting for the towel. I contact the duty manager who has now left and a towel was delivered. I did this dance for 4 days until the senior house keeping manager came to see me to find out why we needed an extra towel.

My middle child at this resort would be required to sleep in the lounge area of the room, it is easiest for us to take the mattress of the sleeper couch and put in our bedroom. Every morning housekeeping would put it back we spoke to the maid and asked her not put it back in the lounge but she did. I did this dance every day until the senior house keeping manager came to see me.

One of the toilets did not have a lock on the door. It took four days to get that fixed only when the senior house keeping manager came to see me did it get fixed

When we arrived there was no linen for the sleeper couch that took 2 hours and 6 calls to get sorted

Our room phone broke and it took three days to get it fixed. All of the adults in the room complained on the third day at half hour intervals. It was fortunate that the we has cell phones to call all our friends that were in the town as well. I once again spoke to the duty manager who said she would deal with it. A few hours later it was finally fixed.

As the resort is self catering we take a griller to cook some of food on. During the first week of our stay the cleaning staff would clean the griller, but during the second week they would not. We would have to ask then to clan the griller.

The kids pool was fair but i saw the staff putting chlorine into the pool in the middle of the day, when i asked why that was there was no answer forth coming.

Other than these issues which seemed to take from great beach time it was a nice enough, however i doubt i will going back in 2007

  • Stayed: December 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank azalea45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,026)
Traveller rating
Traveller type
Time of year
Language

1,018 - 1,024 of 1,026 reviews

Reviewed 5 April 2017
Google Translation

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jacqueline Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise O, Manager at Cabana Beach Resort, responded to this reviewResponded 8 April 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2014
Google Translation

Stayed: November 2014, travelled as a couple
Thank L273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014
Google Translation

Room Tip: aller ailleurs
See more room tips
  • Stayed: May 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ZAP67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014
Google Translation

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank kajajuju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014
Google Translation

Stayed: March 2014, travelled with family
1  Thank alexaananda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013
Google Translation

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank werner42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Umhlanga Rocks hotels
0.3 mi away
The Oyster Box
The Oyster Box
#2 of 18 in Umhlanga Rocks
1,882 reviews
0.3 mi away
Beverly Hills
Beverly Hills
#4 of 18 in Umhlanga Rocks
1,119 reviews
0.3 mi away
Protea Hotel by Marriott Durban Umhlanga
Show Prices
Show Prices
Show Prices
1.1 mi away
Holiday Inn Express Durban - Umhlanga
Holiday Inn Express Durban - Umh...
#11 of 18 in Umhlanga Rocks
413 reviews
0.9 mi away
Teremok Marine
Teremok Marine
#1 of 18 in Umhlanga Rocks
365 reviews
1.3 mi away
AHA Gateway Hotel
AHA Gateway Hotel
#7 of 18 in Umhlanga Rocks
365 reviews
Show Prices
Show Prices
Show Prices

Been to Cabana Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cabana Beach Resort

Address: 10 Lagoon Drive, Umhlanga Rocks 4319, South Africa (Formerly Cabana Beach Lifestyle Resort)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Umhlanga Rocks
#3 Luxury Hotel in Umhlanga Rocks
#3 On the Beach Hotel in Umhlanga Rocks
#4 Romantic Hotel in Umhlanga Rocks
Price Range: £23 - £376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cabana Beach Resort 4*
Number of rooms: 217
Official Description (provided by the hotel):
Set in the heart of KwaZulu Natal’s exclusive Umhlanga Rocks, the Cabana Beach resort is a firm favourite amongst families who travel to the coast for an unbelievable holiday experience. Boasting a Mediterranean feel and overlooking the glorious Indian Ocean this award-winning resort offers guests every home comfort as well as a vast array of leisure activities. ... more   less 
Also Known As:
Cabana Beach Lifestyle Hotel Umhlanga Rocks

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing