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“Excellent service and food at Ocean Terrace Restaurant.”
Review of The Oyster Box

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The Oyster Box
Ranked #2 of 18 Hotels in Umhlanga Rocks
Certificate of Excellence
Reviewed 18 September 2012

My fiance and I went out to dinner at the Oyster Box - Ocean Terrace for our anniversary and the service was outstanding and so personalised. Our waitor, Morgan brought us a slice of delicious cake with 'Happy Anniversay' written in chocolate on the plate. Cant thank you enough for the wonderful evening. I would like to commend our waitor, Morgan on his outstanding service.Well done!

  • Stayed: September 2012, travelled as a couple
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Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon C, Manager at The Oyster Box, responded to this reviewResponded 21 September 2012

Dear Guest thank you for taking the time to post a review about your recent stay at The Oyster Box, we are delighted that you enjoyed the changes that we have made. Thank you for choosing to stay with us. I look forward to welcoming you back in the not too distant future.
kind regards Wayne Coetzer General Manager

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1,657 - 1,663 of 1,883 reviews

Reviewed 12 September 2012

The Oyster Box Umhlanga provides an exquisite and luxurious experience. I had the priviledge of attending a seminar on a few occasions and was never at any point dissappointed.

They have managed to recreate the experience for me over and over again. Further to this is the staff's absolutely dedication in making guests feel welcome, which adds that regal touch.

I suppose that there many hotels who have equal or better in terms of interior design, but the lighthouse and shoreline are in close proximity are priceless.

  • Stayed: September 2012, travelled on business
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Thank KeeganPillay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayne020, General Manager at The Oyster Box, responded to this reviewResponded 18 September 2012

Dear Guest

Thank you for taking the time to post a tripadvisor review.

I was delighted to read how much you enjoyed the stay with us. We take great pride in providing the very best service and nothing makes us happier than knowing a guest had a lovely time.

I look forward to welcoming you back in the very near future.

Kind regards

Wayne Coetzer
General Manager

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Reviewed 10 September 2012

Value for money rating is 3.5 . Situation value is 5. Service 3.5. Attitudude of service staff is well below average of the Beverly Hills hotel and our experience of hotels of the same stature in the UK.

Stayed: September 2012
Thank Dennis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayne020, General Manager at The Oyster Box, responded to this reviewResponded 18 September 2012

Dear Guest

Thank you for taking the time to write.

We appreciate your average rating of 4 overall.

I am however sorry you didnt experience The Magic that all our other guests experience.

We look forward to welcoming you back in the near future.

Kind regards

Wayne Coetzer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2012

I chose to visit the Oyster Box hotel at the end of a very exhausting summer production schedule. I needed a break, a pamper, a sanctuary, a recharge of all my batteries, and just landing in the lush, tropical rolling hills of northern Natal was already enough to start the ball rolling. the Oyster Box is a mere 20 minutes from the airport and yet it feels like you are miles away from anywhere and everywhere. From check-in to check-out I was made to feel at home. I was made to feel welcomed and special and the sanctuary of our villa was just what the doctor ordered. the walls were silk clad, the bed linen was the very best, the service unobtrusive and the breakfasts totally fabulous. I left after 2 nights feeling refreshed and like I had been away for a month. I will certainly be booking at the Oyster Box for a couple of days after Fashion Week at the end of October. One could get used to this life!

Room Tip: depends of what you want. I chose a garden villa because I didnt want the distraction of the sea vi...
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  • Stayed: August 2012, travelled with family
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Thank Marianne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon C, Manager at The Oyster Box, responded to this reviewResponded 21 September 2012

Thank you for your very much for your kind comments regarding the hotel.
It is always a pleasure to welcome guests back and we look forward to seeing you again on your return.

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Reviewed 2 September 2012

We've known the Oyster Box since every August when our now adult children were small and it always had a special place in our hearts. Then it became a little run down and tired. We heard it had been taken over by the expert hoteliers the Tollmans and boy! Have they done a rejuvenation job par excellence. Somehow managing to keep the lovely colonial feel but giving it an opulence that is stunning. And the staff are also so proud to be working in such surroundings and the service is top notch. Beautifully situated at the top end of the beach in front of the lighthouse. Expensive yes, but magnificent -an unforgettable experience.

  • Stayed: August 2012, travelled as a couple
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Thank jennifereccles65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon C, General Manager at The Oyster Box, responded to this reviewResponded 24 September 2012

Dear guest thank you for taking the time to post a reiview about your recent stay at the Oyster Box, we are very proud of the renovation of the beautifull "grand old dame". Thank you for choosing to stay with us, I look forward to welcoming you back in the not too distant future.
kind regards Wayne Coetzer General Manager.

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Reviewed 26 August 2012

Stayed at the hotel with my family for 3 days at the end of June. If you held a gun to my head I couldn't fault this hotel. From check inn to room to room service nothing less than 10 out of 10.

One aspect that stands out above all the other truly excellent aspects is the restaurants and the service associated with them. On more than one occasion the Manager Danny Govender stood out as the driving force behind this. A big well done.

OBH you have a truly satisfied customer in me.

  • Stayed: June 2012, travelled with family
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Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayne020, General Manager at The Oyster Box, responded to this reviewResponded 27 August 2012

Dear Guest

Thank ypu so much for taking the time to post a review about your recent stay at The Oyster Box.

I was delighted to read you enjoyed so many aspects of the Hotel.

Thank you for choosing to stay with us, I look forward to welcoming you back in the near future.

Kind regards

Wayne Coetzer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2012 via mobile

What an awesome weekend in a fantastic setting. From the time we arrived we were treated like "special guests". We arrivedid morning and our room want ready, but the front desk was extrey efficient in trying to ensure that we could check in and unpack. Wonderful views in a great location. Will be back

  • Stayed: August 2012
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Thank MTreagus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayne020, General Manager at The Oyster Box, responded to this reviewResponded 27 August 2012

Dear Guest

Thank you so much for taking the time to post a review.
It gave me great pleasure to read you enjoyed so many aspects of this beautiful Hotel.
We take great pride in The service we provide.

Thank you for choosing us over so many Hotels in the area.

I look forward to welcoming you back in the very near future.

Kind regards

Wayne Coetzer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oyster Box

Address: 2 Lighthouse Road, Umhlanga Rocks 4319, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Umhlanga Rocks
#2 On the Beach Hotel in Umhlanga Rocks
#2 Luxury Hotel in Umhlanga Rocks
#2 Business Hotel in Umhlanga Rocks
#2 Spa Hotel in Umhlanga Rocks
#2 Romantic Hotel in Umhlanga Rocks
Price Range: £259 - £869 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Oyster Box 5*
Number of rooms: 86
Official Description (provided by the hotel):
THE LEGEND LIVES ON… AT THE OYSTER BOX Standing proud on Umhlanga’s beachfront, directly on the beach and overlooking the Indian Ocean, the 86-room Oyster Box, is one of South Africa’s best-loved hotels. Renowned for generous hospitality, attentive service and exceptional cuisine The Oyster Box offers all the colonial charm and nostalgia of a bygone era, but with all the modern comfort and amenities. Dining venues include the casual ‘Ocean Terrace’, serving casual and al fresco fare and a Curry Buffet, to the legendary, fine-dining ‘Grill Room’. The ‘Palm Court’ serves a lavish, traditional ‘High Tea’ daily, with live piano accompaniment. The Oyster and Lighthouse Bars are the hottest spots in town for sun-downers.The Spa is equipped with six treatment rooms, a Hydrotherapy Bath, grooming lounge, plunge-pool, state-of-the-art gym, Infinity pool and Tranquillity Lounge and offers the latest in health and wellness teatments.Facilities include two swimming pools, a private library, luscious tropical gardens and an intimate, 24-seater movie theatre. The Oyster Box is KZN’s premiere wedding and honeymoon destination and the ‘venue of choice’ for the conference and business market.Time spent at The Oyster Box will leave you with magical memories to last a lifetime. ... more   less 
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Also Known As:
Oyster Box Umhlanga Rocks

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