We stayed at the resort over a week end in October this year and we enjoyed the resort. It was very clean and the staff were very friendly. The room was lovely and spacious and the amenities were all in place. I enjoyed the dining at the coral tree and must admit that the variety at the buffet extended to all taste and has certainly improved since my last stay there.
I was very impressed with the head Chef: Mr Davies who heard that it was our anniversary and sent us a lovely slice of cake with a great message on it. The gesture was so welcomed. The Dining at the Coral Tree was comfortable and if you travel with kids they would love the buffet and candy and ice cream stations as well.
The resort needs a few changes and I personally felt that it lacked with regards to service.
Firstly: Concierge was questioned with regards to high tea and unfortunately she did not know the price nor time and I felt that it was too much of a bother to attend as we did not have information on hand.
Secondly: We left the room for a few hours for an early lunch and advise the front desk that it was an opportunity to clean up the room as we we returning in a few hours and would like the room to ourselves. We generally do this at other hotels as it give the cleaners an opportunity to clean rooms UN interrupted. We were told that the cleaners will get there when its our time. For a 5 star rated hotel, I find that this was not acceptable. When we returned a few hours later, we were faced with the cleaners in our rooms cleaning up. I was inconvenienced and did not appreciate this.
Lastly, while there is a bin in the bedroom and the toilet, could you look at the option of placing one at the wash sinks as well. I think your female guest would appreciate this.
Apart from that, it was a great week end and I would definitely love to return to the resort again.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Fairmont Hotels, TripOnline SA and Cancelon so you can book your Fairmont Zimbali Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairmont Zimbali Hotel Ballito