We have been going to Fairmont Zimbali for years and we have witnessed first hand the steady decline in the standard of the Rooms and Service. The decor has become dated and Grubby, Taps are wobbly and loose, door handles are loose, towels are tired.
Two nights ago, I got to a Room which had no Pillows on the Bed except one lying skew without a Pillow Slip. Towel was on the floor and the room was generally not prepared for a Guest. It took 45 mins for them to respond and they then barged into the room without knocking, because they thought there were no Guests in the room.
I wrote to the management that same night complaining, and 2- 3 days later they have not responded.
DO NOT EXPECT 5 STAR-You will not get it.!!
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- Also Known As:
- Fairmont Zimbali Hotel Ballito