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“Dissapointing 5 Star Experience”

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Fairmont Zimbali Resort
Ranked #1 of 7 Hotels in Ballito
Certificate of Excellence
Reviewed 16 August 2014

We have been going to Fairmont Zimbali for years and we have witnessed first hand the steady decline in the standard of the Rooms and Service. The decor has become dated and Grubby, Taps are wobbly and loose, door handles are loose, towels are tired.

Two nights ago, I got to a Room which had no Pillows on the Bed except one lying skew without a Pillow Slip. Towel was on the floor and the room was generally not prepared for a Guest. It took 45 mins for them to respond and they then barged into the room without knocking, because they thought there were no Guests in the room.
I wrote to the management that same night complaining, and 2- 3 days later they have not responded.
DO NOT EXPECT 5 STAR-You will not get it.!!

Room Tip: Go to another Hotel
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  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
3  Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this reviewResponded 20 August 2014

Dear Robin,

Thank you kindly for taking the time to share your experience of staying at the Fairmont Zimbali Resort. Although it is never easy to hear that a guest’s expectations have not been met, we are grateful to you for bringing this to our attention and we truly value your feedback.

We would like to take this opportunity to sincerely apologise for the challenges that you experienced during your stay. What you have described is definitely not in keeping with the level of service that we at Fairmont Zimbali Resort are dedicated to providing to our valued guests.

Each of your concerns has been individually addressed with the department heads concerned to ensure that our guest experience is continuously improving. It is of utmost importance to us that we listen to our guests and that we utilise their insights so that we continue to grow as a hotel and as a brand.

With limited details to go by via this platform, we have unfortunately not been able to trace your communication to our management team. Your experience and opinion matters a great deal to us and we sincerely hope that you will allow us the opportunity to regain your good opinion and improve upon your last experience.

Kind regards,

Leon Meyer
General Manager
Fairmont Zimbali Lodge & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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599 - 605 of 897 reviews

Reviewed 14 August 2014

This is the second business conference I have attended at Zimbali. The great location , facing over the Indian Ocean is one thing but the staff were without fail fantastic . Catering for a group of over 200 delegates all staff were friendly , gracious and quietly attentive . Highly recommend for business or pleasure

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank NIALL H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this reviewResponded 15 August 2014

Dear Niall,

We are so pleased to receive your review. Thank you for taking the time to share your positive experience – we truly value your feedback.

The stunning location and ocean views really do make the Resort an ideal place to stay for business or pleasure. We are delighted you think so too.

Thank you for crediting our amazing team. It is wonderful that you experienced the engaging service our colleagues are known for. It is important to us that our guests feel valued and enjoy a memorable experience with us - regardless of whether they are here for a conference or on holiday.

We sincerely appreciate your recommendation and hope we have the pleasure of your company again in the near future. It will be our pleasure to welcome you back to Fairmont Zimbali Resort.

Kind regards,

Leon Meyer
General Manager
Fairmont Zimbali Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

I could not think of a better place to stay. We turned up after 4 days on safari looking a little grubby and hot. Staff parked the cars and carried our bags! At reception we were told our room had been upgraded and o wow!! I have never stayed somewhere so luxurious but friendly! Our suits were huge with a view if the sea from very room and window (and the bath tub!!) the hotel is spotless, the gym is first class (being on a running machine with a view of the sea is breath taking). The food and drink selection is fantastic! I could not recommend this highly enough!!!!
Thank you so much for a fantastic holiday!! The photos are up all over the house!!!

Stayed: January 2014, travelled as a couple
Thank Sugarangel88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this reviewResponded 11 August 2014

Dear Sugarangel88,

Thank you for taking the time to share your positive experience of staying at Fairmont Zimbali Resort.

We are delighted that your stay with us was a fitting end to your safari, and that you found the luxury you desired and the engaging service you so deserve.

We sincerely appreciate your recommendation and greatly value your feedback. We do hope to have the opportunity to welcome you and your partner back to Fairmont Zimbali Resort again in future.

Kind regards,

Leon Meyer
General Manager
Fairmont Zimbali Lodge & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

What an amazing mini vacation at this Resort!!! The hospitality and general friendliness of the staff is highly commendable. Great service from all facets... I thoroughly enjoyed my spa treatment and not to mention the divine food... A hotel that I will definitely not hesitate to use again... it has it all...

  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Service
Thank KarenCT2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this reviewResponded 8 August 2014

Dear Karen,

Our sincere thanks to you for your glowing review, we are truly honoured and humbled by it. We are delighted you had a memorable experience at the Fairmont Zimbali Resort and enjoyed the engaging service, cuisine and spa.

We are so pleased you will stay with us again and we do hope it will be for longer next time.

Kind regards,

Leon Meyer
General Manager
Fairmont Zimbali Lodge & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

I recently spent a few days at Zimbali. Although the setting is idyllic and the views phenomenal the service is not on par with their star ratings. Requests at the concierge desks for an adaptor (for their own hair dryer!) took 2 requests and an eventual visit to the desk where I refused to move until someone assisted me. There was no hot water in the evenings which is not pleasant. Their breakfast buffet however is good.

Stayed: August 2014, travelled on business
Thank Kristi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this reviewResponded 8 August 2014

Dear Kristi,

We are delighted that you enjoyed the Fairmont Zimbali Resort’s idyllic setting, phenomenal views and extensive breakfast buffets.

While your overall experience was positive we are disheartened to learn that the service fell short of your expectations. We sincerely apologise for the challenges you experienced during your stay - this is certainly not in keeping with the level of service and comfort we strive to provide our guests.

Please be assured that we have shared your concerns with the relevant department heads. We sincerely value your feedback and thank you for bringing this to our attention. Providing service that is consistently engaging and efficient is very important to us.

We sincerely hope we get the opportunity to welcome you back to Fairmont Zimbali Resort and impress upon you the complete five-star luxury experience.

Kind regards,

Leon Meyer
General Manager
Fairmont Zimbali Lodge & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

He hotel itself is really nice and pretty we'll maintained. We spent two nights and overall it was a good experience! But we should mention that they are not really well organized. For example we booked a triple room a it was prepared for 2, or we found some letters in the room that were clearly not for us and some other little things that show they still can improve! But anyway it is a really nice hotel and the personnel is really helpfull!

Stayed: August 2014, travelled with family
Thank Fede_Ita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this reviewResponded 7 August 2014

Dear Fede_Dema,

Our sincere thanks to you for sharing your positive experience of staying at the Fairmont Zimbali Resort. We are delighted you enjoyed your stay with us, and experienced friendly, helpful service from our colleagues.

We truly value your input and have shared your feedback with our management team. Please accept our sincere apologies for the challenges you experienced. We focus a great deal of our energies on ensuring a luxury experience for all our guests and it is of utmost importance that this is delivered consistently.

Thanks again for taking the time to share your valuable feedback with us. We do hope you will return and we look forward to welcoming you back to the Fairmont Zimbali Resort.

Kind regards,

Leon Meyer
General Manager
Fairmont Zimbali Lodge & Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Lovely Hotel, Fantastic food, very helpful and pleasant Staff. Excellent and copious food - the pastries were great! Room Service and Room Cleaning Service were impeccable. Whaaaat sssofffft pillows!!!! Wow. Will unheasitantly recommend to friends and relatives.
Was quite perplexed initially as our Transport dropped us at the Reception which was at 'Ground Level ' but ... on 5th floor! We had to go down to First floor to come out to the swimming pool and the outside Gardens and to access the beach.
Please explore the hotel, lots of pleasant surprises awaiting .....
Chand

Stayed: August 2014, travelled on business
Thank Chundr Bhan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this reviewResponded 7 August 2014

Dear Chand,

Thank you very much for taking the time to share your positive experience of staying at the Fairmont Zimbali Resort. We are delighted you enjoyed your stay with us and honoured that you will return.

We sincerely appreciate your glowing review and hold your recommendation in the highest esteem. It will be our pleasure to welcome you back to the Fairmont Zimbali Resort.

Kind regards,

Leon Meyer
General Manager
Fairmont Zimbali Lodge & Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Zimbali Resort

Address: PO Box 17, Zimbali | 4420, Ballito 4422, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Ballito
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Ballito
Price Range: £148 - £316 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Zimbali Resort 5*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with Fairmont Hotels, Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers and Cancelon so you can book your Fairmont Zimbali Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Zimbali Hotel Ballito

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