This was our fourth visit to Zimbali Lodge over the past few years. Although still a great place to relax we found the following of a concern and certainly not what is expected of a five star hotel standard. 1) The bed linen was tatty and torn and the towels were a lighter shade of grey and not the fluffy white towels we were used to. 2) At 12:45 our room had still not been cleaned and when we asked the attendant she advised that she was tired and would do it later. 3) After dinner (at another venue) we were hoping to enjoy an after dinner drink in the Zimbali bar next to the pool, just to find no seating available as small children were lying on the couches while their parents were enjoying a drink. 4) Breakfast is served in an area that is exposed to sunlight with no fans or aircon, therefore the food becomes unappetizing. 5) When my easy over fried eggs eventually arrived after 15 min, I was told that the chef apologized for the ill prepared eggs that looked more like an omelet. 6) Room service food trays are not collected and left outside the room for an entire day allowing monkeys and insects to feast on the left overs. We can however say that the staff attending to trips between the rooms and the reception area on golf carts were friendly and eager to assist. We will unfortunately now have to find another luxury resort to enjoy a breakaway.
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- Also Known As:
- Fairmont Zimbali Hotel Ballito
- Zimbali Hotel
- Zimbali Lodge