We just returned from a 3 weeks holiday through South Africa. It was really great ! But the worst experience of our life, was at the Boathouse in Ballito. Our expectations were very high ... it's quite expensive compared to other 4* guesthouses/lodges ... we stayed there from Dec 29 - Jan 1 and were looking forward to have a great New Years celebration.
But, it started already when we arrived at the reception. Where was the nice South African hospitality ? We were not welcomed in a friendly way, but the receptionist seemed to be a very unprofessional lady who does not know how to treat clients. To make a long story very short ... we received (as the staff of The Boathouse claimed themselves at the end of our stay) the "most horrible room". We had room nr 3, just above the kitchen ... you can imagine all the noise that goes together with this .... the floor of our room was so hot due to the kitchen below, that the airco could not even get the room to a decent temperature to sleep .... and what a wonderful view we had on the parking lot and the street, not as expected the nice sea view ... but the worst was the horrible, huge generator which was only 1 m situated next to our bathroom ... it produced so much noise 24hrs a day that we could not even hear each other talking when one of us was in the bathroom and the other in the bedroom. They told us that they have to inform the clients upfront when they want to give this room. That dit NEVER happen, we were not aware.
Also, the hairdryer was missing in the room, when we asked for one we got a broken one. We found a big piece of old meat in the fridge .... etc etc.
It was like a punishment for us and we don't understand how they can ask the same rate for this horrible room as for the other rooms. We had debates about this with the staff but they just ignored us. Even the GM did not do any attempt to come and talk to use personally ... he was always hiding away and sometimes quickly coming to the terrrace to have a look at us (very sneaky but very clearly to check who we were). The least you expect is that they would offer you something nice, but nothing ... they are so unprofessional.
And then about the New Year's Eve dinner ... just a disaster. It would take us too long to explain everything, but believe us, the famous buffet, only made from sandwiches, was not worth the 400 SA Rand at all. It was funny to see everybody's faces, how surprised they were about this food and how disappointed. It's strange because during the other evenings the food was good (at least something we can not complain about) so you wonder how this could be possible. But that evening, 4 people even left and refused to start eating ... that's to show how bad it was. No ambiance, no nothing ... how sad.
We have never been so happy to leave a place as this one. It's a shame we had to leave so much money there ... wished we had left it at one of the so many nice places in South Africa.
One good advice ... if you happen to go there... definitely avoid room nr 3.
- Also Known As:
- The Boathouse Hotel Ballito