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Review of Paradiso Romantico

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5 reviews
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Overview
Condo/Apartment -
3 Bedrooms, 4 Bathrooms, Sleeps 6
Ballito, KwaZulu-Natal

Reviews from our community

Average - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
NKSC2017
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Staff not fit to manage property”
Reviewed 25 April 2017 for a stay in April 2017
2
people found this review helpful

The booking was easily made and confirmed via Booking.com.
And thats were it ends.
It took has more than 75 min to check in via the estate security as the staff managing the property had not followed the proper procedure.
The apartment could be a gem, but it is very poorly managed, feels like someone has been there before feeling and the maintenance is shocking.
I left i list of items needing attention but I'm sure it will fall on deaf ears.
Look elsewhere !!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevcon999
Durban
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“What a shame the apartment did not match the location & setting.”
Reviewed 9 March 2016 for a stay in February 2016
5
people found this review helpful

A fantastic setting but the apartment is not quite as advertised. Gaining access was very frustrating & took over 45 mins to get into the estate. The security was useless. On arrival we found the apartment had not been cleaned after last check out. Beds unmade, dirty pots on stove (with food), dirty towels & bathrooms. Dishes in the sink and in general not fit for accommodation. Locating owners/agents was near impossible with no help available. We could not stay & had to find last minute alternate accommodation. We returned the next day & waited in car park for 45 minutes while cleaners finished off. Don't be fooled by the picture of the splash pool (as we were) as you are advised NOT to use the pool due to water restrictions. The pool was green. Far too many broken things in the condo to mention. We were assured that the agent would refund us the equivalent of our alternate accommodation which they did but not without demand and deductions. They deducted for our 2 hour late check out which we felt could have been overseen due to the inconvenience they caused. We are still waiting for our breakage deposit which has a R100 deduction for one wine glass. Their terms for this refund is within 30 days so hopefully we will receive that without demand.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The View & location are great.
Liked least: Service, cleanliness & not as advertised.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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