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“Absolutely not acceptable stay”

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African Pride Irene Country Lodge
Ranked #2 of 10 Hotels in Centurion
Certificate of Excellence
Reviewed 24 March 2014

After booking into our room at 2pm,we were just settling in and having tea when at 4pm interrupted by staff wanting to turn our beds up for the evening .we declined but I phoned the duty manager before we left for supper requesting that our room may be prepared and cups cleaned while we were at dinner which should be the normal procedure and certainly every hotel we have stayed at.Having returned from dinner ,we found our room untouched and phoned duty manager again .we left our room while the staff arrived to sort out ,only to have the staff proceed to yell at each other and my wife then rushed back to the room in order to tell them to quieten down ,I am sure the rooms in our section must of certainly heard the shouting .To top in all , we were woken at 8:30 am on Saterday morning by cleaner ,requesting that she was ready to clean our room.I found this absurd and informed management on our departure .The Friday carvery was average and the beef on offer tasteless dry and cooked beyond repair and thus did not eat it.Our bill presented on departure had R122.00 added extra and was told it was for cashew nuts in our room .This was then corrected .Our Friday dinner was credited to our bill but the nights stay was a waste of money and we were totally disappointed and angry with the events regarding our stay.I am afraid that I will not spend well earned money on this hotel again.

  • Stayed: March 2014, travelled as a couple
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Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, Deputy General Manager at African Pride Irene Country Lodge, responded to this reviewResponded 27 March 2014

Dear Tom P,

Thank you for taking the time to write your feedback after your recent visit to African Pride Irene Country Lodge. The TEAM appreciates your feedback to assist us in constantly improving our service delivery. We also thank you for taking the time to discuss the matter in more detail to assist us in resolving the matter.

We profusely apologize for not living up to your expectations and your disappointing visit over the weekend.

The inconvenience, with regard to your room turndown and being awoken for cleaning the next day, which you experienced during your stay most definitely is not the standard we strive to achieve. Please accept our apology and be assured that your comments have been addressed in detail with the relevant management and STAFF.

With regard to your disappointment shown in the food, this is not the 5 star standards we pride ourselves in, however, we are proud to announce the arrival of our new Executive Chef, Rylan Ramsamy, joining us on 1 April 2014.

GUESTS' perceptions of the service they receive whilst visiting African Pride Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities.

As discussed, we look forward to hosting you upon your next visit to African Pride Irene Country Lodge and turn your negative experience into a positive experience.

Your interest and concern are much appreciated.

Kind regards,
Amalia Boshoff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (401)
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287 - 293 of 401 reviews

Reviewed 23 March 2014

Wonderful hotel about 30kms/20 miles from Sandon(Johannesburg).
It is a breath of fresh air, in the countryside.
The hotel is set in a forest setting with a lake.
Our room, which was luxurious with a balcony was on the ground floor virtually in the forest.
The service is amazing with all staff doing their best to ensure you area comfortable and relaxed.
Great break for a day or a weekend.

Room Tip: It really is worth the extra and stay in one of the 'forest' rooms
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  • Stayed: March 2014, travelled as a couple
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Thank Clive V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, Deputy General Manager at African Pride Irene Country Lodge, responded to this reviewResponded 27 March 2014

Dear Clive V,

We are delighted to receive your compliments and we will certainly share your positive feedback with our TEAM.

We are pleased that you felt the essence of our hotel and we remain dedicated to provide service excellence to all our valued GUESTS.

Thank you for visiting African Pride Irene Country Lodge and we look forward to welcoming you back in the near future!

Kind Regards,
Management

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Reviewed 12 March 2014

I stayed here for a family celebration with lots of other relatives and had dinner one night with old school friends and then a celebration dinner with relatives on another night. Pella has been wonderful arranging it all, from sorting out the accommodation for all the relatives to booking the tables that we wanted and the dinners. When I arrived, the front staff knew me by name and all the staff continued to greet me by name. The staff went out of their way to ensure everything we needed or wanted was there for us. The location is just unbeatable with loads of birds right outside our rooms, gorgeous setting and the rooms are the largest I have ever stayed in. I would recommend this hotel for anyone on any kind of trip and I look forward to staying here in the future.

  • Stayed: March 2014, travelled with friends
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Thank annelize l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, Deputy General Manager at African Pride Irene Country Lodge, responded to this reviewResponded 27 March 2014

Dear Annelize I,

Thank you for your words of appreciation! We are delighted to receive your compliments.

We will certainly commend Pella and the other STAFF on their efforts.

Your interest and loyalty are truly invaluable to us.

Kind Regards,
Management

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Reviewed 22 February 2014

As the first stop on our Titan tour we were very impressed and only sorry that it was only an overnight stop. Lovely room facing the lake and you would never have known it was just off a busy road. Our buffet evening meal was both extensive and delicious( great pork crackling) Sorry to leave next day,

  • Stayed: January 2014, travelled as a couple
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Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, Quality Assurance Manager at African Pride Irene Country Lodge, responded to this reviewResponded 24 February 2014

Dear Barbara G,

Thank you for your positive feedback regarding your recent stay at African Pride Irene Country Lodge.

We wish you an enjoyable tour and safe return to Hull.

Kind Regards,
Management

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Reviewed 14 February 2014

what a wonderful venue Fantastic room with an amazing view All staff exceptionally friendly and helpful We arrived very early , but the welcome could not have been better coffee was provided and the room was made available as soon as it was ready (3 hours before due time) thank you.
A special thank you to John the doorman who was always there when needed and his help on maps etc was invaluable. Food was exceptional and first class treatment all round

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank trudy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, Quality Assurance Manager at African Pride Irene Country Lodge, responded to this reviewResponded 18 February 2014

Dear Trudy G,

Thank you for your valued feedback regarding your recent visit to African Pride Irene Country Lodge.

We will share your positive comments with the TEAM especially with John, as mentioned in your review.

We wish you many safe and wonderful travels.

Kind Regards,
Management

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Reviewed 8 February 2014

Irene Country Lodge has now become my go-to accommodation whenever I travel to Pretoria. The location in Irene village on the edge of the city is perfect for those seeking tranquility, fresh air, and escape from the hustle of the city and the roar of traffic. Once through the welcoming doors, the experience is five-star all the way. The service is impeccable. Staff are all friendly and helpful, but always discreet. The food and wine is world class, and the service and ambiance in the bar hankers back to earlier times, The rooms are the best part of staying at Irene Lodge, spacious and luxurious in all respects, with attention paid to the smallest of details, I am always in need of a comfortable works-space, and the desks and associated amenities exceed all my requirements,

Room Tip: Go for a room in "the forest" if you can get one. Unobtrusively located in the forest like...
See more room tips
  • Stayed: December 2013, travelled on business
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Review collected in partnership with this hotel
Thank Jonathan25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, Quality Assurance Manager at African Pride Irene Country Lodge, responded to this reviewResponded 11 February 2014

Dear Jonathan25,

Thank you for your words of appreciation! We are delighted to receive your compliments.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

We look forward to welcoming you back to African Pride Irene Country Lodge!

Kind Regards,
Management

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Reviewed 3 February 2014

I treated my mother for a day at the Camdaboo Day spa for her 65th birthday. The facilities were fabulous and very well maintained, we enjoyed the steam bath, the jacuzzi and the swimming pool whilst waiting for our treatments.

Main change area is a bit small and difficult to be private if there is other guests at the same time.

We were offered a complimentary drink at arrival and the staff were very friendly.

We had the exfoliation and full body massage in a double room. The ambiance was perfect and the treatments very professional.

There may be some opportunity for improvement with their communication. They ran 45 minutes late with the treatments and did not communicate this to us until we had waited a half hour already. During this time we had already prepared ourselves for the treatments and were sitting waiting in the dining area, if we had known that we were going to wait another 45 minutes we would have ordered something to eat or enjoyed the facilities further.

By the time we were informed of the delay we were offered another complimentary drink, which never arrived, so we waited again... We really did not mind the delay, however I did mind the manner in which it was communicated and handled, it put a damper on the day as we were constantly unsure of what was going on.

Overall we did enjoy our time there and I am planning to treat myself there again soon.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with this hotel
Thank spicameno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APIreneCountryLodge, GUEST Relations manager at African Pride Irene Country Lodge, responded to this reviewResponded 8 February 2014

Dear Spicameno,

Thank you for taking the time to write your feedback after your recent visit to African Pride Irene Country Lodge. We are delighted to hear that you enjoyed our facilities.

The inconvenience which you experienced during your Camdeboo Spa visit most definitely is not the standard we strive to achieve. Please accept our apology and be assured that your comments have been addressed in detail with the relevant management and STAFF.

GUESTS' perceptions of the service they receive whilst visiting African Pride Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities.

We are looking forward to welcoming you back soon!

Kind Regards,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about African Pride Irene Country Lodge

Address: Nellmapius Drive | Irene Village, Centurion 0062, South Africa
Region: South Africa > Gauteng > Centurion
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Centurion
Price Range: £52 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — African Pride Irene Country Lodge 4.5*
Number of rooms: 75
Official Description (provided by the hotel):
There is something to be said for an oasis situated within the heart of Gauteng, South Africa’s Economic Capital. The historical village of Irene, Centurion is known for the long and winding oak-lined country lane where cows graze in green pastures, you will arrive at a haven of peace and tranquillity. With lakeside views to rival most paintings, African Pride Irene Country Lodge is a luxurious upmarket hotel, which boasts spacious opulent rooms, fine dining restaurants, conference, function and wedding venues, and also boasts an upmarket day spa called Camdeboo Day Spa. Being in a peaceful setting does not indicate a lack of activities. Venture out and visit the nearby Irene Dairy Farm, Flea market or Smuts House Museum. Take it a step further and strap on you hiking gear. Explore the Hennops River hiking trail or the variety of wildlife in the Zwartkops Nature Reserve. Come and spend your getaway with African Pride Irene Country Lodge, where world charm meets modern day convenience in a breath-taking country setting. ... more   less 
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Also Known As:
African Pride Irene Country Hotel Irene

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