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Rhino Post Safari Lodge
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Reviews (402)
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Reviewed 5 January 2014

Kruger is not what i expected, but Rhino Post went beyond expectations. The staff, Nikki, Gerard, Sharon, Colin and Marius, were delightful and knowledgeable. I am amazed by what Marius and Colin can sight while driving on dirt roads thru the park. We managed to see 4 out of the big 5 (rhino, cape buffalo, elephant, and lion...the leopard was elusive). The rooms were exotic, complete with clawfoot tubs and outdoor showers. the food was as good as any restaurant in los angeles...and the chef tailored vegetarian friendly meals for my family of six. Despite the 5:30 Am calls for 6 am drives, our time at the lodge/drives was very relaxing. Staying focused on the bush in search of any 4 legged friend, made me forget about work, home, bills, employees, the future, basically all worries were left behind. I actually didn't mind that there was no internet, tv, or phone vying for my time. After all isn't that what a vacation is for.

  • Stayed: December 2013, travelled with family
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1  Thank tpatel19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
99Rhino, General Manager at Rhino Post Safari Lodge, responded to this reviewResponded 10 February 2014

Thank you so much for the lovely review. It was lovely to meet you and your family at the lodge, and we hope to have the pleasure of hosting you again in the future!

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Reviewed 2 December 2013

Friendly staff & good food but SO stressful.We came back 20.10 to our lodge after the gamedrive and the ranger picked us up as you not allowed to walk by yourselves, at 20.30, hardly any time to sit down a relax and take a shower. We were supposted to go to the bar first and talk to the others but after 1-2 minutes when we got our drink it was time to go and eat. The food was good and after the food around 22.00, it was time to go to the bar again to have coffee or a drink. When we got our drink, the staff wanted to go home so we felt as we had to order fast if we wanted something more or finish the drink we had and go back to our lodge. The ranger should wake us up at 5 am so we felt that it was time to go back but with food in the stomach and a hard bed it was not easy to sleep, the deck from our lodge, we never had time to enjoy it on the other hand maybe a dry, liveless river is not so much to enjoy. It would be better to come back from the drive around 7pm eat at 8 and relax afterwards with the others then we would avoided this stressful program. After 7 you hardly see any animals because it's SO dark, we so one lion. The shower looks nice outside but to step out early in the morning when it's not that warm wasn't that nice.We found this place a little bit overpriced and who can a ranger say, you have to have your eyes open as I'm driving? I have had rangers with really good spooting eyes at the same time as he drove.

  • Stayed: November 2013, travelled as a couple
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1  Thank Mary38Stockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
99Rhino, Manager at Rhino Post Safari Lodge, responded to this reviewResponded 26 December 2013

Dear Mary38Stockholm

Thank you very much for your feedback. While we are delighted that you enjoyed the friendly staff and good food, we are very disappointed that you found your stay with us stressful, as that is the absolute opposite of what we want for our guests – especially friends of return guests who have recommended the lodge. We want everyone to love our special place as much as we do! All guests should experience both the tranquillity and the excitement of the bush. I will try below to explain some of the things that we feel led to your unhappiness:

In summer time it is usual for game drives to return to the lodge at approximately 19h30, one hour after sunset, giving guests the opportunity to spot some of the nocturnal animals. Returning at 20h10 is later than usual and happens on rare occasions when the guide has gone looking for a particular sighting or taken an unusually long route, or, as in your case, when guests only have one night safari and the guide wants to utilise the time best for game viewing, as this is normally a priority for our guests. Guides usually discuss this with guests before extending the drive. Our new guide who looked after you (new to the area - he has more than ten years of experience guiding at other luxury lodges) has apologised for bringing you back late, and also for asking you to keep your eyes open for game, he did not intend any offence at all, or mean that he wouldn’t also be looking, our guides are there to look out for game, but they do ask guests to “keep their eyes open” and feel free to stop them should they spot something that the guide may have missed; particularly as guests in open game drive vehicles have a higher vantage point than the driver. We have spoken to him, and the other guides about the unhappiness which this caused for you, and they will phrase this more carefully in future to avoid unhappiness.

Dinner is usually served at 20h30, and the guides accompany guests to their rooms to ensure their safety. Guests are requested to telephone the bar for an escort when they are ready to come down for a drink, or, if the guide hasn’t heard from them by 20h30 he will pop by the room to check that they are alright - this is done to avoid guests sitting waiting in their rooms should they have trouble with the telephone, or have misunderstood the information given by the guide or in the room information file. Obviously with dinner being served at 20h30 it would have been difficult on this occasion to fit in enough leisure time after having returned late from the game drive, and we apologise for this. For some guests 20h30 is already quite a late dinner time given that there is an early wake up time the next morning (05h30 AM), so we try to avoid serving dinner later than this.

I suspect that there was some misunderstanding regarding the “staff wanting to go home”. The guides do ask the guests if they could vacate the table by 22h30 at the latest as the waiters and cleaning staff live off-site and are required by the Kruger National Park management to be out of the Kruger Gate by 23h30. On leaving the table guests are invited to join the on-site staff for coffee, liqueurs, cigars etc. at the bar or around the fire. The guides (who all live at the lodge) frequently sit up chatting to guests until midnight, this is not in any way unusual; and I’m sorry that you felt that you were not welcome to do so on this occasion. The dry riverbed on which the lodge is built has a waterhole for the animals in front of the bar, so guests do enjoy sitting both in the day and at night to see what they can spot coming to drink there.

Probably our most frequently asked question at the lodge is “where did you get your beds”, many of our guests have gone home and purchased these beds and mattresses, even having them shipped overseas, because they are so comfortable, high quality, extra length and extra depth. We are therefore confident that the beds are comfortable by most standards; we do however understand that the firmness of a mattress is a matter of personal choice, and regret that you did not enjoy a good night’s sleep.

We hope that you enjoyed the rest of your stay in Africa, and apologise once again for the game drive schedule having detracted from your enjoyment of the lodge itself.

Kind regards
Nikki Meyer

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Reviewed 14 October 2013

We stayed in one of the rooms with a view to the watering hole. This was quite a good experience as several animals come there to drink during the day and we often saw a herd of elephants walking along in a long line - awesome experience.

There were two safari drives each day, at sunrise and sunset. We had Colin as our guide and found him to be fun and informative.

The food was on the whole of a very good quality. We had some difficulties getting our eggs and red meat cooked how we wanted them but otherwise really tasty. I would suggest this was a case of the waiting staff not understanding although in some cases I suspect it was just not caring.

The wine list was quite good and I think the mark-up on the prices was very reasonable.

The room was nicely presented but could have been better. For example the sheets had stains and holes (some looked like old cigarette burns) - the sheets had been cleaned but were at a stage where they should really have been replaced. The bath didn't drain very quickly, which meant that rinsing the dust, straw falling from the thatched roof was frustratingly difficult.

The first couple of days of our trip were very warm but then the wind changed direction and it got significantly colder. We did notice that it was quite difficult to get the room warm as it is built to be very open, in theory to let air flow through the room without having to leave window open (pesky baboons!). I would suggest that there should have been hot water bottles.

Room Tip: Rooms with a view of the watering hole.
  • Stayed: September 2013, travelled as a couple
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1  Thank OhEarcain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
99Rhino, Manager at Rhino Post Safari Lodge, responded to this reviewResponded 5 January 2014

It is always great to hear from a guest and we appreciate both the compliments and the constructive feedback. You are quite right about some of the linen needing replacing, and we are pleased to report that the new linen stock has arrived. Our linen (all 100% cotton percale) is laundered daily by a private contractor outside of the Kruger National Park in order to reduce chemical waste in the park, and the big items – sheets and duvet covers in particular - are ironed by an industrial roller system. A glitch in this system has over a fairly short period resulted in a substantial amount of linen being damaged (both older and new) necessitating a sudden large stock replacement, our stock compliment of brand new items isl however back up to par, and we have been able to retire all of the damaged items, please be assured that linen is always clean and fresh. Please also be assured that there is no smoking in the rooms, it is both discouraged by the lodge, and prevented by the use of smoke alarms in the rooms.

The baths should not drain any more slowly than any other, so we suspect that the drainpipe may have become partially blocked and we apologise for not picking this up before your arrival. We thank you for bringing it to our attention, and have had a meeting with both the maintenance and housekeeping staff to ensure that it is checked and reported/fixed before a room is occupied.

Please be assured that our waiting staff are very eager to please, and will always do their best to ensure that the guest gets what he or she wants. Difficulties can arise from time to time in interpretation, both in the understanding of the accent and in the variety of terms used internationally, and the application thereof (‘rare’ in South Africa is usually similar to ‘bleu’ in France, so for some visitors it may be slightly less done than what they expect) both the waiting staff and chef are very happy to correct any items served that are not to the guest’s liking (they even cooked a carpaccio once for a guest who felt that it was “underdone” )and there is always a senior staff member present at meals to assist if a guest should have difficulty in making themselves understood. I am sorry that in this case it was seen a lack of caring, certainly an impression that we don’t ever want our guests to have. Thank you though for mentioning it, we would hate to think that other guests might have felt the same without us realising it. As a result of your mentioning this, we have implemented a mini-training course dealing specifically on the many terms and expectations of different nationalities with regards to meat and eggs – probably the two most difficult items to convey or understand correctly – from sunny side up, easy over, hard, over hard, well done, ‘dead’, soft, medium, runny, soft white, just set whites etc. And that’s just fried eggs! So hopefully in future we will be able to provide them exactly as they are ordered. If not, future guests are asked to please let us know immediately so that we can assist with their ordering and ensure that they get the best possible meal for them.

We love our lodge, and want our guests experience to be outstanding. Any guest at any time who feels that there is something marring their stay need only to mention it to one of the senior staff members or management on duty and we promise to do our best to rectify it. Sincere apologies for the items which spoiled your stay, and thank you again for bringing them to our attention, and for the lovely compliments – we have only focused in our reply on the criticisms because they are so important to us, but we do appreciate your recommendation of us despite the issues that detracted from your stay.

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Reviewed 18 September 2013

The Rhino Post Safari Lodge is a precious place, well situated on the edge of Kruger Park with handsome suites in an authentical African style I really loved. My suite had a view on the waterhole, there were animals every day, at every hour.
The safari and hunters were great, we saw every animal in the bush and more: elephant in must, wild dogs, lions, leopard ... amazing!

Room Tip: take a suite opposite the waterhole, pay for the difference, it is well worth it!
  • Stayed: April 2013, travelled solo
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Thank AnnikPaquay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsibindiAfrica, Public Relations Manager at Rhino Post Safari Lodge, responded to this reviewResponded 2 October 2013

Dear AnniPaquay
Thank you for the super review. We really appreciate it when people take the time to post their reviews on Trip Advisor.
We hope to welcome you at one our other very special Isibindi Africa Lodges one day.
Kind regards
Penny Rice
MARKETING MANAGER
ISIBINDI AFRICA LODGES

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Reviewed 5 September 2013

We stayed here for 2 days with another couple and was impressed with everything this lodge has got to offer. From the initial welcome, the decor, the food, the wine selection, the staff and most of all the feel and the vibe of the place - everything was exactly the way we wanted it. This lodge is not as flash as some of the other private lodges outside the Kruger, but I think they got the balance just right. The lack of cellphone reception or Wifi was almost the highlight of our trip. Each game drive was a fantastic experience, even without seeing the big 5 five each time (although we did get a bit tired of seeing lions).Our guide - Colin - was excellent. His passion for the bush and his overall knowledge about the wildlife we encountered made each trip an experience. For people we want to forget about everything and just relax, this is your place. We will definitely be back as soon as we can.

  • Stayed: September 2013, travelled with friends
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1  Thank JD D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsibindiAfrica, Public Relations Manager at Rhino Post Safari Lodge, responded to this reviewResponded 12 November 2013

Hi JD D
Thank you so much for taking the time to write a review on our lodge. We are thrilled you so enjoyed your stay with us and we agree no Cell Phone and WI FI is what it is all about. Just get away and relax.
Hope to see you soon.
Kind regards
Penny Rice
MARKETING MANAGER
ISIBINDI AFRICA LODGES

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