We had a nice stay at Imbali last month, lovely accommodations & friendly and helpful staff. Our ranger Oscar was phenomenal, going out of his way to make sure we had amazing sightings. However, since returning home, the experience has been nothing short of awful. We realized that we had been double charged for our stay and contacted them to address the error. They replied with no apologies but told us they would look into it.
I wanted to wait until the problem was fixed to write this review, but one month later, the administration still has done nothing to reverse the charges!! Worst of all, they have not been communicative and had no sense of urgency, we have to keep emailing them asking for updates. Finally we contacted our credit card company to handle it from their end.
Get it together Imbali, it's not okay to double charge your patrons, barely maintain a sluggish correspondence, and leave an HUGE problem unresolved. This experience really marred what otherwise would have been a very nice memory. I saw that another reviewer on tripadvisor has had similar issues so they must have a serious problem with their billing process - until they figure it out, choose to stay somewhere else in Kruger.
- Official Description (provided by the hotel):
- An exclusive lodge within the world-renowned Kruger National Park, Imbali Safari Lodge continues the safari tradition of a bygone era. Each private suite has exquisite views from the spacious wooden decks and private Jacuzzi overlooking the riverbed and the plains beyond. In the 1900's the African Safari was a journey of great danger and even greater luxury.All twelve private suites have either their own private Jacuzzi or plunge pool, large king size beds and a romantic antique-styled bath en-suite, timber walkways, telephones, mosquito nets and air conditioner.Spa treatments available in the privacy of your room, safaris in 4x4 vehicles, bird watching, guided safari walks by prior arrangement and self drive in the Kruger National Park. No cell phone reception and limited landlines. Children are welcome, but a minimum age of 6 years is applicable for game drives - at the discretion of management. Maximum of 2 children under 12 years of age may share with parents. Children 5 years and younger stay complimentary when sharing with parents.The Lodge is situated in a malaria area. Gate entry fees are applicable and are charged per person per day. ... more less
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- Also Known As:
- Imbali Safari Hotel Kruger National Park