We take 5 major vacations per year. We have stayed in many different types of places in many different cities and countries. I have never written a review before but I felt very compelled to write a review about this hotel...
From the initial appearance of this hotel, it seems very hip and trendy. From the second you walk into the lobby, it is nicely decorated and very modern. The check in desk is also a bar (kind of odd) but not a bad idea. You might need a drink when dealing with the front desk staff at times! After checking in with a very less than helpful female that was maybe 21 years old we headed down to our room. We stayed in an inferno suite that was on the water level. It was very large and nicely decorated. Nice soft king-sized bed, bath tub in the middle of the room, and "party" shower that could fit 8 people at once! We felt pretty good about the decision we made at this point because everything else in the London Bridge area seemed at little dated.
As the days progressed this hotel really fell short in the service department. It started when our room was not cleaned on the second day. The excuse we got was because our "Do not disturb" sign was on the door at 10 am. We were out of the room at 10:30 am and housekeeping never checked it again. Not that big of a deal and the night housekeeper made up the room for us later that night. The "party" shower was cold 3 out of the 4 days that we stayed there. Are you kidding me! It is 110 degrees outside and somehow we can't muster up some hot water in one of the suites! I talked to one of the very young adults working the front desk and they said they were aware that the room had a problem with the hot water but it should at least be luke warm. They promised it would be fixed for the next guest???? We did get housekeeping for the remainder of the stay but the more you looked around the rooms, they did not do a very thorough job cleaning. Only one day was the floor swept or vacuumed. Every morning there were several dead gnats that appeared on the countertops. The mini-bar or coffee service was never replenished unless we asked.
Now that we have got home, I checked my credit card statement and found a $3.73 charge from the Heat Hotel. I figured it would be the typical mini-bar mistake but instead they said that there was a washcloth that had makeup on it and they could not get it out. It was at this point that I realized where their attention to detail was focused towards. It has nothing to do with customer satisfaction and everything to do with squeezing every penny out of their guests. At this point I had enough and had to write this review.
In conclusion, the Heat Hotel is aesthetically very nice but has a lot of room to grow. The service is extremely subpar for what you pay. For four nights we paid $1023.90 and is way too high for what this hotel provides. We had friends stay across the channel at the London Bridge Resort and had a much better experience and paid a whole lot less ($120/ night). Our last two nights were spent in Las Vegas at the Hard Rock Hotel Suites at a mere $145/night and was a much better experience without the attitude.
- Official Description (provided by the hotel):
- HEAT Hotel is Lake Havasu's premier resort! Our rooms and suites showcase the hotel's waterfront setting, with unparalleled views and direct access to the Bridgewater Channel, Lake Havasu and London Bridge. All guest rooms and suites are light and bright with contemporary furnishings, private balconies and in-room internet access. Our patio bar, overlooking the water and London Bridge, is the perfect place to meet friends and soak up the Arizona sun! ... more less
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- Also Known As:
- Heat Hotel Lake Havasu City, Arizona