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“Lake Havasu City Hampton Inn - Needs work”

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Hampton Inn Lake Havasu City
Ranked #2 of 24 Hotels in Lake Havasu City
Certificate of Excellence
Madison, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lake Havasu City Hampton Inn - Needs work”
3 of 5 bubbles Reviewed 15 February 2014

Lake Havasu City Hampton Inn was just ok - not dirty but certainly not fresh. Front desk staff seemed overwhelmed (the hotel was full) and, while friendly, lacking a bit in professionalism and image. This is an older hotel currently under much needed renovation. Breakfast was ok - lots of variety but tired with less than fresh appearance. Location is good, near lake and many activities. Easy on-off to I95. Acceptable place to stay in a city without many options.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 17 February 2014
Dear Todd R,

Thank you for taking the time to make me aware of the disappointment you had during your recent stay with us. I apologize for the inconvenience you encountered due to our renovation, and for any discomfort you experienced. We make every effort to provide each guest with a quiet and comfortable stay, and take it very seriously when we learn we've fallen short. We'd like the opportunity to make amends and hope you will contact us via kenjacobs@zmchotels.com so we can discuss this further. We would like to show you our hotel at it's best on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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853 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
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Denali National Park and Preserve, Alaska
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

Friend and I were driving Route 66 and it was hard to find an affordable place to stay on a Friday night. This hotel was a little out of our way but so worth it! From our arrival Tracy at the front desk greeted us instantly with a warm smile and a friendly hello. It was definitely a busy night as there was a line but she took the time to give us the personal touch! She made sure we felt welcome showed is all the places around the hotel and made a great recommendation of how to spend our evening! I wish more hotels and the amazing service we received! The hotel was just renovated and was very clean and had great rooms! Definitely have to recommend this hotel! Great value for sure!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jordan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 17 February 2014
Dear anski2011,

Thank you very much for finding us and for posting your excellent comments and 5 star rating. Its guests like you who make our jobs of providing the highest standards of cleanliness, service and facilities very rewarding. We are very proud of our people and appreciate your recognition of jobs well done by our team. We look forward to welcoming you back and thanking you in person the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level Contributor
219 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed 10 February 2014 via mobile

We were charged $180 pretax for a queen with a view, that was with an AARP discount. We saw metal storage containers and the parking lot and way out there was a ribbon of blue which was the lake. Don't be fooled! It was a tired looking room, not friendly front desk, luggage cart poor quality. Nothing good to say and we have spent so many dollars at this chain And never had this experience. Hampton needs to look at this one!

Stayed February 2014, travelled as a couple
Helpful?
1 Thank HappyMiss37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 12 February 2014
Dear HappyMiss37,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and apologize we did not meet your expectations. We would like the opportunity to make amends and hope you will contact us via kenjacobs@zmchotels.com so we can discuss this with you personally. We will use your comments as we continue to evolve our guests' experience moving forward and hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Havasu city, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 February 2014

This remodel has taken way over a year. Parking is limited and from the looks it will be another year at the rate they are going. Fron desk help is unfriendly however the rest of the staff are kind courtious and profesional. amenities and rooms need to be addressed and completed ASAP. what is done looks great

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 10 February 2014
Dear Michael S,

Thanks for sharing your input about our remodeling. I'm very disappointed to hear of the unprofessional and unfriendly service you received at the desk, and would like to learn more about your experience. We value your business and your feedback and hope you will contact us via kenjacobs@zmchotels.com so we can discuss this personally and do what we can to make amends. I look forward to hearing from you at your convenience.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington State
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 4 February 2014

They are in the midst of a remodel so couldn't expect much. Seemed that the hotel was kind of dingy and a little dirty. Really needs a complete remodel. Just didn't feel comfortable in the room or anywhere in the hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank upperlimit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 7 February 2014
Dear upperlimit,

I'm very sorry you were not happy with us during your recent stay and offer my sincere apologies letting you down. We value all guest feedback and use it to improve our operation. We would like to learn more details about your experience here and hope you will contact me via kenjacobs@zmchotels.com at your convenience, so we can continue this discussion personally.
We take it very seriously when we learn of a guest's dissatisfaction and hope you will give us the opportunity to retain your business. I hope we hear from you soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Valley, Arizona, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 February 2014

We overnight here when enroute to family in CA as well as on the return trip. We have done so for 3 years and intend to continue. The staff is attentive and professional. The recent refurbishing of rooms and dining/bar area is great. The hotel is located almost across the street from a great restaurant (Cha Bones) where we always have dinner.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 7 February 2014
Dear Richard L,

Thanks for making us a part of your annual road trip to see your family. It is always gratifying to receive guest feedback especially when it is as positive as yours. We look forward to serving you here again on future visits.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport Beach, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 3 February 2014

Yes, they did remodel their rooms....but used the same old mattresses! Yes, they put new linens on the bed, put didn't check to see if the shower head had pressure or any water coming out of it.
Will never stay there again!

Room Tip: Stay away from room #118
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Me Me C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 4 February 2014
Dear Me Me C,

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were not comfortable in our guestrooms. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We'd like the opportunity to make amends and hope you will contact us via kenjacobs@zmchotels.com at your earliest convenience so we can discuss this further with you. I hope you will give us a chance to make things right with you.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Lake Havasu City

Property: Hampton Inn Lake Havasu City
Address: 245 London Bridge Rd, Lake Havasu City, AZ 86403-4646
Phone Number:
Region: United States > Arizona > Lake Havasu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Lake Havasu City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Lake Havasu City 2.5*
Number of rooms: 162
Official Description (provided by the hotel):
This is the place for your fun in sun Arizona vacation. The Hampton Inn is nestled next to Lake Havasu and is surrounded by restaurants, shopping and just down the street from the London Bridge. Located in Lake Havasu City, AZ., this tranquil setting offers spectacular views of the lake and surrounding mountain ranges. Plush with amenities and comfort, this Lake Havasu City hotel offers exceptional service and value. Whether you're touring the area for business or pleasure, you will be enchanted by this unique oasis in the desert. Bring your boat, bus or RV we have ample complimentary parking and hook-ups. Complimentary Hot Breakfast Buffet, Wi-Fi, business center, fitness center, outstanding customer service and so much more. Every one of our clean and fresh rooms feature a refrigerator, microwave, and coffee/tea maker. ... more   less 
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Also Known As:
Hampton Inn Lake Havasu City Hotel Lake Havasu City
Lake Havasu City Hampton Inn
Hampton Inn Lake Havasu City Arizona

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