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“Older Hampton Inn”

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Hampton Inn Lake Havasu City
Ranked #2 of 24 Hotels in Lake Havasu City
Certificate of Excellence
Edmond, Oklahoma
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Older Hampton Inn”
Reviewed 19 February 2014

This hotel is clean and comfortable. There doesn't seem to be anything better in the area. They clearly cater to older retired folks. The service was a little slower and less professional than most Hampton Inns.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 20 February 2014
Dear Roy S,

Thanks for sharing your candid comments about your recent stay with us. I'm sorry we did not live up to the standards that you have experienced at other Hamptons and offer my apologies. Please don't let this one experience reflect poorly on the great Hampton brand. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and are very concerned when a guest tells us of their disappointment. I will use your review in discussions and training to improve our operation and hope you will like the changes we make the next time you stay with us. Please feel free to contact me directly via kenjacobs@zmchotels.com if you would like to discuss this further.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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866 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
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English first
Madison, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 February 2014

Lake Havasu City Hampton Inn was just ok - not dirty but certainly not fresh. Front desk staff seemed overwhelmed (the hotel was full) and, while friendly, lacking a bit in professionalism and image. This is an older hotel currently under much needed renovation. Breakfast was ok - lots of variety but tired with less than fresh appearance. Location is good, near lake and many activities. Easy on-off to I95. Acceptable place to stay in a city without many options.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 17 February 2014
Dear Todd R,

Thank you for taking the time to make me aware of the disappointment you had during your recent stay with us. I apologize for the inconvenience you encountered due to our renovation, and for any discomfort you experienced. We make every effort to provide each guest with a quiet and comfortable stay, and take it very seriously when we learn we've fallen short. We'd like the opportunity to make amends and hope you will contact us via kenjacobs@zmchotels.com so we can discuss this further. We would like to show you our hotel at it's best on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denali National Park and Preserve, Alaska
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 February 2014

Friend and I were driving Route 66 and it was hard to find an affordable place to stay on a Friday night. This hotel was a little out of our way but so worth it! From our arrival Tracy at the front desk greeted us instantly with a warm smile and a friendly hello. It was definitely a busy night as there was a line but she took the time to give us the personal touch! She made sure we felt welcome showed is all the places around the hotel and made a great recommendation of how to spend our evening! I wish more hotels and the amazing service we received! The hotel was just renovated and was very clean and had great rooms! Definitely have to recommend this hotel! Great value for sure!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jordan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 17 February 2014
Dear anski2011,

Thank you very much for finding us and for posting your excellent comments and 5 star rating. Its guests like you who make our jobs of providing the highest standards of cleanliness, service and facilities very rewarding. We are very proud of our people and appreciate your recognition of jobs well done by our team. We look forward to welcoming you back and thanking you in person the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level Contributor
231 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 February 2014 via mobile

We were charged $180 pretax for a queen with a view, that was with an AARP discount. We saw metal storage containers and the parking lot and way out there was a ribbon of blue which was the lake. Don't be fooled! It was a tired looking room, not friendly front desk, luggage cart poor quality. Nothing good to say and we have spent so many dollars at this chain And never had this experience. Hampton needs to look at this one!

Stayed February 2014, travelled as a couple
Helpful?
1 Thank HappyMiss37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 12 February 2014
Dear HappyMiss37,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and apologize we did not meet your expectations. We would like the opportunity to make amends and hope you will contact us via kenjacobs@zmchotels.com so we can discuss this with you personally. We will use your comments as we continue to evolve our guests' experience moving forward and hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Havasu city, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

This remodel has taken way over a year. Parking is limited and from the looks it will be another year at the rate they are going. Fron desk help is unfriendly however the rest of the staff are kind courtious and profesional. amenities and rooms need to be addressed and completed ASAP. what is done looks great

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 10 February 2014
Dear Michael S,

Thanks for sharing your input about our remodeling. I'm very disappointed to hear of the unprofessional and unfriendly service you received at the desk, and would like to learn more about your experience. We value your business and your feedback and hope you will contact us via kenjacobs@zmchotels.com so we can discuss this personally and do what we can to make amends. I look forward to hearing from you at your convenience.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington State
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 February 2014

They are in the midst of a remodel so couldn't expect much. Seemed that the hotel was kind of dingy and a little dirty. Really needs a complete remodel. Just didn't feel comfortable in the room or anywhere in the hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank upperlimit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 7 February 2014
Dear upperlimit,

I'm very sorry you were not happy with us during your recent stay and offer my sincere apologies letting you down. We value all guest feedback and use it to improve our operation. We would like to learn more details about your experience here and hope you will contact me via kenjacobs@zmchotels.com at your convenience, so we can continue this discussion personally.
We take it very seriously when we learn of a guest's dissatisfaction and hope you will give us the opportunity to retain your business. I hope we hear from you soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Valley, Arizona, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 February 2014

We overnight here when enroute to family in CA as well as on the return trip. We have done so for 3 years and intend to continue. The staff is attentive and professional. The recent refurbishing of rooms and dining/bar area is great. The hotel is located almost across the street from a great restaurant (Cha Bones) where we always have dinner.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Lake Havasu City, responded to this review, 7 February 2014
Dear Richard L,

Thanks for making us a part of your annual road trip to see your family. It is always gratifying to receive guest feedback especially when it is as positive as yours. We look forward to serving you here again on future visits.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Lake Havasu City

Property: Hampton Inn Lake Havasu City
Address: 245 London Bridge Rd, Lake Havasu City, AZ 86403-4646
Phone Number:
Region: United States > Arizona > Lake Havasu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Lake Havasu City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Lake Havasu City 2.5*
Number of rooms: 162
Official Description (provided by the hotel):
This is the place for your fun in sun Arizona vacation. The Hampton Inn is nestled next to Lake Havasu and is surrounded by restaurants, shopping and just down the street from the London Bridge. Located in Lake Havasu City, AZ., this tranquil setting offers spectacular views of the lake and surrounding mountain ranges. Plush with amenities and comfort, this Lake Havasu City hotel offers exceptional service and value. Whether you're touring the area for business or pleasure, you will be enchanted by this unique oasis in the desert. Bring your boat, bus or RV we have ample complimentary parking and hook-ups. Complimentary Hot Breakfast Buffet, Wi-Fi, business center, fitness center, outstanding customer service and so much more. Every one of our clean and fresh rooms feature a refrigerator, microwave, and coffee/tea maker. ... more   less 
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Also Known As:
Hampton Inn Lake Havasu City Hotel Lake Havasu City
Lake Havasu City Hampton Inn
Hampton Inn Lake Havasu City Arizona

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