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Reviews (348)
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All reviewsfamily roomgardens are beautifulcouples retreatmanager on dutyfeel at homefriends and familymain buildinga wonderful stayattention to detailalfredweekendspachefwaitersrondavelweddingteam
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1 - 6 of 348 reviews
Reviewed 4 weeks ago

We were a group of about 70 people, with some difficult to please. From an effortless inquiry, efficient check-in, friendly staff, brilliant service, comfy rooms, great food, all special requests perfected, awesome venue, and professional Management, we could not have asked for more. Not one complaint, only praises for a perfect weekend! This was not a normal experience. Thank You to Dirk, you were amazing, and your great Team! See you soon again!

  • Stayed: June 2018, travelled with friends
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Review collected in partnership with this hotel
Thank 599craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 2 weeks ago

Thank you Craig for writing about your group's experience at Shangri-La. We'll be sure to pass your compliments on to the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

I enjoyed my stay, it is a great place for country stay. The staff is friendly and easy to talk to. The venue is great for team building activities as well as other parties and conference. It is also a great place for stars gazing as there is no light pollution.

  • Stayed: June 2018, travelled on business
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Review collected in partnership with this hotel
Thank 927mphom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 2 weeks ago

We value your feedback and thank you for sharing your story with us. We agree - the stars at night is fabulous.

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Reviewed 5 June 2018

My highlight to the excellent service was when there was no water on the day we were supposed to check out. And guess what, the issue was quickly resolved and our check out time was extended.

What a great service indeed.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank mirriammnisi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 2 weeks ago

Thank you for your 5-star score. We understand that sometimes factors beyond our control can inconvenience our guest and we take it in our stride to attempt to resolve this as best we can. We are happy to hear that the situation with the water was resolved to your liking.

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Reviewed 5 June 2018

Amazing value and gorgeous surrounds. Loved this place and would return in a heartbeat. Just don't expect world class service from the spa, but the lovely staff and gorgeous interiors and exteriors more than make up for it.

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank Verashni P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 2 weeks ago

Thank you Verashni for writing about your experience. We appreciate the feedback regarding the spa and will be addressing this with the team and assess which areas require more training.

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Reviewed 5 June 2018

Outside is beautiful, restuarant is stunning, rooms were average. Family room didn't really support two children, one matress was on the floor by the plugs which isn't ideal. However it's a beautiful hotel with stunning staff!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank F8685NEclaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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