Check-in: The process was poorly handled with only one person checking in customers while it was evident that a long queue of clients was building. On inquiry as to why there was only person for check-in, I was told the other person had disappeared and they couldn't be found. The manager/supervisor was also conveniently not located.
In room experience: I was given room 115. I had a big bag to carry and had to walk up the stairs with NO help whatsoever. Nobody enquired as to whether I had bags to carry and if I need assistance. This is unacceptable. Furthermore, in the morning as I wanted to take a shower I discovered that the shower head was broken and could not use the bath. I called Guest Services on Ext 16 and they sent me to another room to use the shower - lo' and behold that shower was also not working. I had to walk half naked through the halls to find yet another room in which there was functional shower. For hotel of Garden Court's status? Appalling....
Breakfast: The staff were not courteous, grabbing my plate even before I had finished eating my yoghurt. The polite thing is to ask first before hastily collecting the plate... Toast for breakfast? What toast? The was no bread at the breakfast buffet and that was that - no toast, sorry. Move along... And when one asks for the supervisor to get clarity on why this was the case, the supervisor/manager has not yet reported for the work... Really?
This was the worst experience I have ever had at a Garden Court!
- Official Description (provided by the hotel):
- Situated in the centre of Polokwane,the business capital of the Limpopo province, Garden Court Polokwane is ideal for business travellers. Being en route to the Kruger National Park and Zimbabwe, this warm and cosy hotel also offers great stopover accommodation. Breakfast and dinner is served in the restaurant and guests are invited to unwind at the picturesque garden pool. Hotel residents recevie 350mb of free wi-fi per room per day. Make use of the easy web check-in and visit the Garden Court Polokwane today! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Cancelon and Evoline ltd so you can book your Garden Court Polokwane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.