First of all I must say, we have stayed in several dirty and unpleasant places in our lives before, but it was cheap and we knew for what we paid for. This time it was over expensive and extremely poorly maintained.
My family and I (with kid) decided have a luxury holiday and selected two venues for Easter weekend (28-30 April). 4 nights in 2 hotels around Kruger Park was enough. First 2 nights was in Lion Rock Golf Lodge.
We were only 30 minutes early and they said we cannot check in to the room as it was still being CLEANED. Its ok, we can wait... but payment the owner required settlement of right away even without us seeing the room. We paid in full and waited for check in. The invoice and keys was not given to us (I don’t why??), but finally the owner allowed us to have a rest in the room. And we felt more at ease.
First impression when I went to the room: was bad dead smell, poor old furniture, dirty room with granny style design, old dirty curtains, cheap carpets, old bed and poorly maintained bathroom. Where is my Luxury room which I paid R3,600 for 2 nights? This was not a 4* star Luxury, as they advertise, it barely 2* room! The kitchen in the room was so dirty and had such a bad smell that I could not stay inside. I looked around the Lodge for some better available rooms. I don’t mind paying double, but I can not sleep in a dirty place.
Finally the owner woman saw me outside and asked if she could help. “Yes you can, please do you have available a better room?”. She was extremely surprised that I asked for this. We went to the room and she started shouting at me in front of my husband and kid, that I have bad taste and don’t understand that this is LUXURY, and I have bad manners for asking something better for myself! She was continuously screaming at me and started acting: she was copying how I walk and how I wave to her (she mention that I waved to her like to the maid, when asking her to come inside the chalet). She started shouting at my husband and that time I also started losing my temper. Why someone would shout at me? Do I pay for this as well? I just wanted, if not LUXURY just at least a clean room!
I started to look closely at this room, maybe I really don’t understand about LUXURY??? The old tube TV was dirty and with dust, furniture absolutely dusty. When I open the bed covers there was on the sheets some fish moths running away from the bright sun light. There was sand on the bed and stains all over the bedding. Linen was not white colour, it was a GRAY colour!!!
Our bedding was not change and room never replace! I surprise how this people get their 4*. I never had been staid in such horrible place in SA! It was terrible Easter Weekends!
- Official Description (provided by the hotel):
- Situated on 28 hectares,4 Stars, TGCSA - B&B,on the main road, Lions Rock is set amongst the mountains of Hazyview, with the Sabie River running through to Kruger National Park.Luxurious chalets, each with private swimming pools, spa baths,spacious showers, king beds,kitchenette, bar-fridge, microwave, tea/coffee,TV/DSTV, comfy lounge area and veranda with views of Sunrise or Sunset. Parking at chalets. Rates include a delicious breakfast, golf on the 9 hole par 3 Mashy Golf Course. Viewing Sport and Movies in the Theatre Room, by appointment. Massages are available, and assistance with reservations for dinners - nearby, plus Kruger National Park, Panorama Route and Adventure Activities/Elephant Whispers and much more. Many eateries nearby for dinners.Chalet options are Twin Beds, King beds, and LION KING CHALET with loft room sleeps 2 adults + 2 children. Two of the king chalets sleep 2 adults plus 1 single. Children 7 years plus.Tranquil walks down to the Lions Rock River Rapids and fishing in the dams - bring own tackle. Peaceful and relaxing 'Getaway'. Choose the Lions Share! ... more less
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