We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Isolated, but still OK” 4 of 5 bubbles
Review of Protea Hotel by Marriott Hazyview

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Protea Hotel by Marriott Hazyview
Ranked #10 of 12 Hotels in Hazyview
Snohomish, WA. USA
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Isolated, but still OK”
4 of 5 bubbles Reviewed 3 May 2013

My wife and I stayed at the Protea Hazyview after getting bumped from staying at Hippo Hollow. We went on a Groupon deal and the change was made at the last minute (learned about it upon arrival in Johannesburg). We just rolled with it and finally made it there after a long drive. We got checked in without a problem and wheeled our luggage a couple hundred yards to the room. It was spacious and quiet enough.

There is a lounge and restaurant which were decent. You will spend some time at both of these places since the hotel is located away from town and other amenities. If we had stayed at Hippo Hollow, we would have been able to walk to shops and restaurants. We made the best of it and enjoyed some good meals, mostly outdoors near the lounge.

On a down day, we hung out by the pool and mostly had the place to ourselves. Near the pool was a trampoline, which was out of order or in disrepair. Not that we wanted to bounce, but odd that it wasn't operable. The pool was nice, though I only took a short swim as it was actually quite cold. Still, it felt refreshing in the hot African sun. A couple of times, we saw troops of Vervet moneys feeding in the trees.

Generally, we had a good stay here. Our biggest issue had to do with internet access. While on trips, my wife enjoys sharing our adventures by updating a travel blog. We were told that the rooms had WiFi access. We tried connecting in the room unsuccessfully. I asked at the lounge and they said that it was only available near the lounge. So, I tried to connect from there and couldn't. They said something was wrong with the internet connection. OK, then why do they advertise in-room WiFi in the room's guest book? Very odd.

I also noticed that the hotel has likely seen better days. As we were waiting to leave, I wandered around a bit and noticed the tennis courts...well...what was left of them. There were fallen trees and no apparent effort to remove and repair the damage. Glad we didn't go there to get some tennis in!

Room Tip: Rooms without another one above are best. Ask for one with a good view.
See more room tips
  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BillBraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this review, 6 May 2013
Dear "Billbrazz",

Thank you for the candid and generally positive feedback on your recent stay with us. We are glad we were given the opportunity to host you during your trip through South Africa.

We regret the fact that you experienced issues with our internet services at the hotel. We were aware of the connectivity problems on the day - and restored these services to our guests soon after. Due to the remote location of the hotel, we unfortunately rely on various third parties to supply and service our internet connection. Clearly, this does not always guarantee seamless connection. Again, our sincere apologies for the inconvenience caused.

Do make sure you pay us another visit upon your next trip to South Africa.

Warm regards from myself and the TEAM,

Vanessa Hoover - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

234 reviews from our community

Traveller rating
    47
    105
    49
    23
    10
See reviews for
57
79
19
20
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Boynton Beach, Florida
Level Contributor
256 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 2 May 2013

The rooms unfortunately had bugs. Were not very clean. The sheets were used by the previous tenants which we found uncomfortable. Bugs & cockroaches in the room . Food was good. The staff were OK only.

Room Tip: Not sure what could be done to improve this .
See more room tips
  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Rama1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this review, 6 May 2013
Dear "Rama1004",

Thank you for the feedback! The TEAM and I are very surprised to hear of your disappointing experience when it comes to our room facilities at the Protea Hotel Hazyview.

With regards to the issues raised around room cleanliness - I can assure you that we do not re-use bed linen as each and every guests are supplied with fresh linen by our housekeeping team. Did you bring this issue to our attention while at the hotel so this could have been rectified with immediate effect? The hotel rarely receives negative comments around room cleanliness levels, exempt for an occasional visit of an insect that lives in and around the Hazyview area. But not to the extend that it would negatively influence a guest experience.

I sincerely hope you will allow us the opportunity to restore your confidence in our hospitality levels by visiting us again in future, when returning to South Africa.

Yours sincerely,


Vanessa Hoover - General Manager
Protea Hotel Hazyview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
82 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 31 March 2013 via mobile

My girlfriend and I booked in last night (late arrival). The receptionist was very helpful but left all alone to deal with us and a particularly awkward customer (also late arrival). There was no porter to assist with luggage. The room was apparently recently renovated. It was comfortable although a bit noisy at times. There were no bath tiles in the room which took a long walk to reception (room phone wasn't working). Housekeeping wasn't available so I took the tiles from reception to the room myself. The bed was a bit soft by comparison to other recently visited establishments but it was ok. Sleep was disturbed by music and singing at 6.30am. The shower does not maintain a constant temperature. We didn't do breakfast at the added cost as we didn't want to run the risk of added disappointment. Would we be back? It's unlikely unless there isn't any other alternative. The price is very high for room only and I expected a bit more than what was available.

Stayed March 2013, travelled as a couple
Helpful?
Thank Ashley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this review, 3 April 2013
Dear "TheRoyalTraveller",

Thank you for your candid feedback on your stay with us last night. Of course, we are disappointed to hear we have not been able to exceed your expectations and we sincerely apologies for the series of issues experienced during your short stay. I can assure you this is not of the standard we strive to offer to each and every guest staying at our beloved hotel.

I will most certainly investigate why there were no bath towels available in your room upon arrival and determine the reason for the malfunctioning of your in room phone as this is not common practice. Unfortunately, we do not offer porter service as a 3 star hotel, however all of our TEAM members would normally be more than happy to assist you with luggage when and where required. I do understand reading your review that there was only one TEAM member available at the time of your arrival, which I apologize for.

We do hope that your recent experience will not deter you from visiting us again in future, so we can restore full confidence in our product and service offering at our hotel.

Warm regards,

Vanessa Hoover - General Manager
Protea Hotel Hazyview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 24 January 2013

Stayed in the Hazyview for 3 nights in Dec 2012. 3 rooms later, I had a somewhat acceptable room. 1st was incorrect as per booking, 2nd was infested by Ants. the 3rd was acceptable except the shower was barely warm. The staff were not up to standard except for 1 male staff member on reception. He was the only 1 who seemed to be able to sort things.
Food in the dinning room was between cold and warm at breakfast and evening buffet. No cook to order available in dinning room, however you could have it for room service.
Room service failed on 2 counts. 1 - forgot about order. had to reorder 40mins later. 2 - failed to return with an ice bucket after delivering food and wine.
Requested meeting with management for the morning of checkout. Management failed to meet.
On checkout could find no reference to my prepayment. Staff were in a panic to try find it.
Also, The WIFI was not working anyplace, The Internet booth at reception was not working. Staff did not know when it would be fixed. As a traveller and needing to plan, next steps of trip, this was a big issue.
Room doors had large gap at the bottom.. so local wildlife and insects could enter room. So the Ants mentioned above were not the only hazard. Had to use a towel to block off this gap.
Result.... I complained in writing to the hotel group. Received a typical ( not our usual standard) reply from the Hazyview Manager, offering a 2 night complimentary stay. As I live in Ireland, returning for 2 free nights is not possible.
As a regular of other Protea hotels, member of their loyalty program (PROCARD), It would be nice/better to receive some PROCARD RANDS to use elsewhere.
Personally I would normally recommend Protea hotels, but not this one.

  • Stayed December 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank wmccorma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this review, 25 January 2013
Dear "wmccorma",

As mentioned in our earlier communication, we sincerely apologise for the extremely disappointing experience during your recent stay. The serie of issues experienced are unacceptable and most definitely not of the standard we strive to offer to all of our guests at the Protea Hotel Hazyview.

We have discussed your earlier feedback in minor detail with the entire TEAM and have taken the necessary action to avoid these serious inconsistencies in service from reoccurring. As mentioned, we do hope you will take us op on our offer and we will be able to host you at the Protea Hotel Hazyview once more in the future. This to restore confidence in our operation as well as your confidence in the Protea brand.

Yours sincerely,

Vanessa Hoover - General Manager
Protea Hotel Hazyview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hazyview hotels

Komatipoort
2 reviews
4 of 5 bubbles Reviewed 21 January 2013

The best country hotel in South -Africa , friendly staff members , clean rooms ! Most amazing old antique furmiture in the bar and hotel lobby. Room service was good , they just need to put salt & pepper on the tray.

Regards

Room Tip: Room 48 is is quiet
See more room tips
  • Stayed January 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank acasiaguestlodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this review, 5 February 2013
Dear "acasiaguestlodge",

Wonderful comments! We are extremely excited to hear we are in your favourite list of country hotels. Your recommendations are much appreciated.

We are looking forward to welcoming you back again soon.

Warm regards,

Vanessa Hoover - General Manager
Protea Hotel Hazyview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pacific Palisades, CA
Level Contributor
184 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 1 December 2012

The rooms are large, clean with very comfortable beds. The hotel property is big with nice views from the pool area. The property is not within easy walking distance of Hazyview so best to take your meals at the hotel. Both the breakfast and dinner buffets were quite good. As we were with a tour group the hotel location was not a factor and it was so nice to return to such a comfortable hotel after a long day. We did have some difficulty in connecting to the Internet.

  • Stayed November 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kanda84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this review, 3 December 2012
Dear kanda84,

Thank you for recommending our hotel on TripAdvisor. The TEAM and I are glad to hear you enjoyed our beautiful refurbished rooms and stunning views at the Protea Hotel Hazyview. Apologies for the internet connectivity issues experienced, which has already been addressed.

I will most certainly communicate your kind comments on the food offering to the restaurant and kitchen TEAM.

Looking forward to welcoming you back soon!

Warm regards,

Vanessa Hoover - General Manager
Protea Hotel Hazyview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
119 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 20 November 2012

Close enough to Kruger Park. The rooms were okay. Hotel in the middle of nowhere, no way that you can walk around & explore. The worst part & main reason for the low rating is because when we had dinner one evening, & the hotel tried to charge us for water. The staff called us in the middle of the evening telling us we drank distilled water & we were to pay for it. The next day we complained at the front desk & he made us pay. And on top of that, he did not have change, so we actually overpaid. They even stopped by our room during the day asking us to pay, when we informed them that we had paid for water, the staff said she would verify with the front. The next evening the waitress informed us that the displayed water was in fact free, & the manager was not happy about having to refund the money. He basically just placed the money on the table with an attitude. Had that incident not have happened they would have received a higher rating.

  • Stayed October 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank 619miamiluv662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this review, 21 November 2012
Dear 619miamiluv662,

Thank you for the detailed feedback. We sincerely appreciate the fact you have taken the time to bring this matter to our attention. Its embarrassing to hear that we have not been able to resolve the issue around the bottled water on site and in a diligent manner, which would have avoided your negative after taste when staying with us.

I will discuss this internally and ensure we will address this in a different manner going forward. We do hope you will pay us a visit in future again when returning to the Mpumalanga region.

Warm regards,

Vanessa Hoover - General Manager
Protea Hotel Hazyview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Hazyview
0.9 mi away
Hippo Hollow Country Estate
0.4 mi away
Hotel Numbi & Garden Suites
2.9 mi away
Summerfields Rose Retreat & Spa
Show Prices
Show Prices
Show Prices
0.6 mi away
Perry's Bridge Hollow
Perry's Bridge Hollow
#3 of 12 in Hazyview
4.5 of 5 bubbles 300 reviews
22.7 mi away
Protea Hotel by Marriott Kruger Gate
2.9 mi away
Casa do Sol
Casa do Sol
#7 of 12 in Hazyview
4.0 of 5 bubbles 271 reviews
Show Prices
Show Prices
Show Prices

Been to Protea Hotel by Marriott Hazyview? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Protea Hotel by Marriott Hazyview

Property: Protea Hotel by Marriott Hazyview
Address: 1 R40 Road | 38 km from White River, Hazyview 1242, South Africa
Region: South Africa > Mpumalanga > Hazyview
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 12 Hotels in Hazyview
Price Range (Based on Average Rates): £
Hotel Class:3 star — Protea Hotel by Marriott Hazyview 3*
Number of rooms: 87
Official Description (provided by the hotel):
In the heart of the adventure capital of the Mpumalanga Lowveld, a mere 15 minute drive from the Kruger National Park, Protea Hotel by Marriott Hazyview is nestled on a hill overlooking the beautiful Sand River Valley. The rooms are alluring and spacious offering all the conveniences that one expects to make this a home away from home. All our rooms overlook lush gardens that have an abundance of birdlife, adding to the feeling of being away from the hustle and bustle of city life. Not to mention several spacious family rooms that provide a comfortable area for the family to relax and unwind. Lying by the pool with a sundowner, whilst admiring the stunning views of the valley and watching the kids play on the nearby trampoline and jungle gym is perfection at its best. The chefs have prepared a wide variety of dining options to ensure that we cater optimally to healthy appetites and provide special meals for our young visitors. Additional facilities include conference venues, guest internet, Boma and a children's play park - so bring your game. Nearby attractions include the Blyde River Canyon, God's Window and Pilgrims Rest to name a few. For the adrenalin seekers, exciting adventures such as hot air balloon rides, river rafting, quad biking and many more can be arranged. Guests may also experience open vehicle day and night safaris in search of Africa's "Big Five" and lesser known "Little Five." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Marriott and Expedia so you can book your Protea Hotel by Marriott Hazyview reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Hazyview

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing