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“Good Clean Budget Accommodation”

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Protea Hotel by Marriott Hazyview
Ranked #9 of 13 Hotels in Hazyview
Reviewed 26 October 2013

Probably like all Proteas, this is a good clean budget accommodation close to the Kruger Park. Conference facilty was good; rooms are huge and very nice shower. My only complaints were the food - mass production buffets are not my favorites.

  • Stayed: October 2013, travelled on business
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1  Thank Whydoyouneedascreenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this reviewResponded 28 October 2013

Dear "Whydoyouneedascreenn",

Greetings from Hazyview!

Thank you for taking the time to share your experiences on TripAdvisor. We are very happy to hear that you enjoyed our recently refurbished spacious rooms and high quality bathroom facilities. We thank you for choosing to stay with us and for recommending us to your fellow TripAdvisor users.

Warm regards from the entire Protea Hotel Hazyview TEAM!

Vanessa Hoover - General Manager

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176 - 182 of 277 reviews

Reviewed 24 October 2013

The Protea Hazyview is a nice hotel, but not without some issues. Some rooms have pretty-looking thatched roofs while others have plaster? ceilings. While attractive from the outside, our thatched roof had a "leak," but we didn't exactly get wet. The leak was of over a hundred tiny ants, landing directly on my pillow and sheets. When we first asked about them, a maid brushed them off with a feather duster. Not surprisingly, a bunch of bugs were still left on the bed. I then asked for the linens to be replaced, which was done, but a few minutes later, more ants appeared, at which point it became clear that they were dripping down at a steady pace from above. We'd already been told that there were no empty rooms to move to, but after being a bit more persistent, following a brief conference out of my earshot, another room was found and we repacked and moved.

Our new room had a plaster ceiling and no visible ants, but the safe didn't work. Without going into all the details, it took 5 "be back in a few minutes" visits by various staff members to finally establish that it couldn't be fixed, so between the ants and the safe, it was 3 hours before we could leave our room. We were promised a new safe the next day, but this didn't happen. In compensation, we got a free bottle of water at dinner for 2 nights. While waiting at the reception desk for one reason or another, I overheard a few other people complaining about similar problems, so it seems our case was not unique. So you might want to examine your room at the Protea before unpacking.

Room Tip: Check for ants before you unpack
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  • Stayed: October 2013, travelled as a couple
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1  Thank unhappywanderer123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this reviewResponded 25 October 2013

Dear "unhappywanderer123",

Greetings from the Protea Hotel Hazyview TEAM!

Thank you for your honest feedback. Although its great to hear you generally enjoyed your stay with us, we sincerely apologies for dropping the ball on some of the room standards (ants and safe issues experienced). Clearly not of the standard you can expect and I can assure you also not a common issue experienced at our hotel.

Together with the maintenance team, we have rectified the ants issue and repaired the safe in question. Again, apologies for not being able to properly rectify these matters during your visit.

We do hope you will allow us the opportunity to host you again in future - I can assure you that the ants will stay away this time.

We look forward to welcoming you back again soon!

Yours sincerely,


Vanessa Hoover - General Manager

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Reviewed 22 October 2013

We stayed two nights at this hotel as part of a tour - the main focus of the stay being a game drive through Kruger Ntnl Park. The grounds were beautiful and the rooms we were assigned were along a courtyard. Our room (with thatched roof) was large but quite dark. The packed breakfast one morning (we left at 5 a.m.) was ample and the buffet breakfast the other morning, and the buffet dinners both nights were excellent with wonderful variety. All in all, a great stay at another great Protea Hotel.

  • Stayed: October 2013, travelled as a couple
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1  Thank sicamous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this reviewResponded 24 October 2013

Dear "sicamous",

Excellent feedback! The TEAM and I are thrilled to hear we have been able to create a pleasant and comfortable stay when visiting the Kruger Park area. Your kind recommendations of the quality service received by our TEAM members and the great facilities and surroundings at our hotel are much appreciated!!

Warm regards,

Vanessa Hoover - General Manager
Protea Hotel Hazyview

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Reviewed 18 October 2013

Stayed at this hotel for two nights as part of a tour.
It is a very nice thatch roofed lodge with nice grounds about 10 minutes from Kruger Park.
The room I was given was off a courtyard. It was extremely large; actually too large, and nicely decorated. It was very dark - even when all of the lights were on.
Service and food were o.k.
Average breakfast. The buffet dinner with several hold and cold choices was good but not great.
I would have preferred to be in the park. Spoke with some people on other tours that had acomodations in the park. They loved seeing the animals close up at their hotel. There was nothing so special about this hotel which would compensate for perk of actually being near the animals.

  • Stayed: October 2013, travelled with friends
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Thank RScharfer9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this reviewResponded 23 October 2013

Dear "RScharfer9",

Thank you for your honest feedback on your stay with us. We appreciate your constructive criticism on some of our services and facilities. We will discuss your comments with the management TEAM and see how we can improve on these point.

With regards to our location, we are indeed not located within the Kruger Park but in close proximity. The advantage of this, is that our guests are also close to all the other sights and attractions with the Hazyview area. If based inside the Kruger Park, it does limit the activity options when visiting our beautiful region. But I understand that each guest will have its preferences on where to stay.

We do hope you will consider staying with us when next in Mpumalanga. We would love to welcome you back to our hotel once more.

Yours sincerely,

Vanessa Hoover - General Manager

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Reviewed 7 October 2013

My wife and I stayed here for two nights.The key was the proximity to Kruger Park.The room was large and comfortable.It was also very clean.The bathroom had a very large walk-in shower. The breakfast were quite nice and the meals at dinner were very good and varied.The grounds were beautiful. The service at lunch was a bit slow but seemed consistent with any place we ate throughout SA.This appears to be the norm.All staff were most friendly.

  • Stayed: September 2013, travelled with friends
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Thank Mainelytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this reviewResponded 8 October 2013

Dear "Mainelytravel",

What a lovely review!

Thank you so much for choosing to stay with us while traveling through the Kruger Park area and for sharing your kind recommendations with your fellow trip advisor users. We will certainly celebrate your comments with all TEAM members at the hotel!

We look forward to welcoming you back soon,

Warm regards,


Vanessa Hoover - General Manager

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Reviewed 3 October 2013

The property is beautiful and the food is excellent. However, you need to check your room before accepting it. I ended up staying in the fourth room offered because three prior rooms had major issues like non-working air conditioning, etc.

That said, the front desk and housekeeping workers were wonderful and I felt like they were good friends before the end of my stay. I really enjoyed my stay and would stay there, again. But, I would check the room first. lol

Room Tip: Not all of the rooms are up to par. Some are excellent and some are not, so check it out before acc...
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  • Stayed: September 2013, travelled with friends
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Thank Westgalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this reviewResponded 8 October 2013

Dear "Westgalady",

Thank you for the kind recommendations of our beloved Protea Hotel Hazyview!

We are of course extremely pleased to hear that you enjoyed your stay with us and will pass on your compliments on the service received by our TEAM members. We do regret that you have experienced some issues when checking into your room. Our rooms have recently been refurbished and are generally of a great standard and in working order. Clearly, you have experienced something different which is not of the standard you can expected. We will investigate the issues noted and will address this immediately.

We look forward to welcoming you back to the Protea Hotel Hazyview soon!

Warm regards,


Vanessa Hoover - General Manager

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Reviewed 12 August 2013

This hotels setting is stunning; the landscaped gardens were lovely and had a very tranquil feel to them. The rooms were themed like a safari lodge and this added to the experience of the hotel. Similar to other Protea hotels I stayed in they were well furnished, comfortable and very pleasant to stay in. The bathroom was also of a high standard.

There was an internet terminal in the main lobby which was fine for checking emails or the football scores! Service was also very good as in all other Protea hotels.

I was not overly impressed with the buffet dinner, but I am not a fan of buffet meals. The breakfast was very good though.

The hotel is an easy 15-20 minute drive to Kruger National Park and this is a good hotel to base yourself for a Kruger adventure!

  • Stayed: August 2013, travelled solo
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2  Thank Martia_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Protea Hotel by Marriott Hazyview, responded to this reviewResponded 16 August 2013

Dear "Martia_C",

Thank you for the "Beautiful Review"!! We are thrilled to hear you enjoyed our beautiful property in the heart of the lowveld. We will certainly celebrate this with the entire TEAM at the hotel.

We regret to hear that we were not able to impress you with the food on offer on our dinner buffet. I will discuss your criticism with our Chef in our weekly meeting and inform him at the same time that you did enjoy the breakfast offer.

We look forward to welcoming you back soon.

Your sincerely,


Vanessa Hoover - General Manager

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Additional Information about Protea Hotel by Marriott Hazyview

Address: 1 R40 Road | 38 km from White River, Hazyview 1242, South Africa
Region: South Africa > Mpumalanga > Hazyview
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 13 Hotels in Hazyview
Price Range: £72 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Hazyview 3*
Number of rooms: 87
Official Description (provided by the hotel):
In the heart of the adventure capital of the Mpumalanga Lowveld, a mere 15 minute drive from the Kruger National Park, Protea Hotel by Marriott Hazyview is nestled on a hill overlooking the beautiful Sand River Valley. The rooms are alluring and spacious offering all the conveniences that one expects to make this a home away from home. All our rooms overlook lush gardens that have an abundance of birdlife, adding to the feeling of being away from the hustle and bustle of city life. Not to mention several spacious family rooms that provide a comfortable area for the family to relax and unwind. Lying by the pool with a sundowner, whilst admiring the stunning views of the valley and watching the kids play on the nearby trampoline and jungle gym is perfection at its best. The chefs have prepared a wide variety of dining options to ensure that we cater optimally to healthy appetites and provide special meals for our young visitors. Additional facilities include conference venues, guest internet, Boma and a children's play park - so bring your game. Nearby attractions include the Blyde River Canyon, God's Window and Pilgrims Rest to name a few. For the adrenalin seekers, exciting adventures such as hot air balloon rides, river rafting, quad biking and many more can be arranged. Guests may also experience open vehicle day and night safaris in search of Africa's "Big Five" and lesser known "Little Five." ... more   less 
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Protea Hotel Hazyview

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