We visited Casa do Sol for the second half of our trip after spending the first four nights further north at a safari lodge. At first it seemed like a really wonderful place to stay, but there were just too many problems for us to give it a higher rating.
The grounds were truly beautiful, and our room was spacious and clean. The housekeeping staff was excellent and managed to zip in and turn our room around very quickly when we left for only a short time. We really appreciated their hard work and patience with our irregular schedule of coming and going.
The hiking trails were extensive and beautiful. We really enjoyed exploring the trails and the solitude they provided. We didn't see anyone else the entire time! A map was provided to us at reception, but we were only able to find one of the landmarks before getting quite lost. It would have been nice if the trails were a little better marked, but we also should have known better and gone earlier in the day when we wouldn't have had to worry about it getting dark.
The receptionist gave us some misinformation about some of the activities nearby. It seemed that he wanted us to do one specific tour, so he told us others were fully booked when that was not true at all. Once we did figure out what there was to do, the proximity to zip lining at Gecko Lodge and Elephant Whispers was really great.
The phone in our room and the internet access at the resort were not working for the entirety of our stay, which seemed strange since they advertise having internet access on their website. We needed a wakeup call the last day so we asked the receptionist and reminded him that since our phone did not work we would need someone to knock on our door. He assured us that would be fine, but no one came in the morning to wake us up.
Most of the staff we chatted with were very nice, but it seemed like they were not very happy with their jobs. They mostly did their jobs just fine, but there was no desire to go above and beyond. It seemed like there was a big disconnect between management and the general staff.
The food at Casa do Sol was really not very good. Breakfast the first day was ordered off a menu and it was okay, but every morning after that there was a buffet. The buffet food was honestly not appealing at all. We didn't mind too much until the last meal when we both got food poisoning. We almost didn't make it back to Johannesburg in time for our flight because I was so sick.
We would not stay here again, which is a shame since the resort itself is so beautiful. There were just too many issues for us to recommend it to anyone.
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- Also Known As:
- Casa Do Sol Hotel Hazyview
- Casa Do Sol Hazyview