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“Made to feel unwelcome”
Review of aha Casa do Sol

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aha Casa do Sol
Ranked #8 of 12 Hotels in Hazyview
Certificate of Excellence
Calgary, Alberta
Level 4 Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Made to feel unwelcome”
Reviewed 22 July 2014

The positive: Beautiful grounds and wonderful setting. Some friendly staff members.

The negative: Staff who made us feel like our presence was undesirable and it was beneath them to serve us. I have never experienced thinly veiled hostility like this. We were the only patrons in the restaurant for dinner one night, and had to wait 10 minutes for a glass of wine and some tea. The server was brusque at best and scowled as he brought out each course.

Check-in was also a disaster. We reserved a double room but were given one with a single bed. Fine, moved to another room down the hall, only the toilet didn't flush properly. Not wanting to inconvenience housekeeping, we didn't disturb anything in the room and went on our elephant sanctuary activity after they promised to move us to another room. This one was musty and hadn't been occupied in weeks, and was smaller than our first room. Several hours later, we still weren't able to settle in! No apology for the inconvenience, despite the hotel being mostly empty. I had to call my travel agent to finally get some attention and only then did we receive an upgrade and a pithy apology from the manager after getting moved around 4 times.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
4 Thank hiking_girl_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at aha Casa do Sol, responded to this review, 29 July 2014
Thank you for taking the time to share your experience from your recent stay with us at Casa Do Sol. My team and I sincerely apologize for the inconvenience that you experienced and please be assured that this is not a true reflection of our operating standards and objectives.

Your valuable feedback will make us aware on the actual guests’ experience, which will allow us to improve the quality of our services and ensure total guest satisfaction. I have addressed your concerns to the various departments to ensure the problem you encountered does not happen again.

I would like to thank you again for your comments. I hope you will give Casa Do Sol another chance in the future.

Kind Regards

Nisha MacDougall
General Manager Casa Do Sol
gm@casadosol.co.za
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
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  • Spanish first
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English first
Johannesburg, South Africa
2 reviews
Reviewed 20 July 2014

We stayed at Casa Do Sol in June. What a pleasant, tranquil setting, with manicured gardens, the elephant sanctuary and cheerful bird life all around. You can view the elephants in the mornings as they come out to bask in the sun. The hotel is stylish with a Spanish theme. The staff are great. We enjoyed the restaurant, the food was prepared to perfection, atmosphere was romantic. There was live entertainment one evening, which was quite impressive - a big group of traditional dancers. Our room was an enormous luxury suit - it was great, but perhaps in need of a deco update. Will definitely be staying here on our next visit to Hazyview.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Eugene N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at aha Casa do Sol, responded to this review, 29 July 2014
Thank you for your positive review on Trip Advisor. Your opinion is valuable to our staff and future guests to the area. We look forward to welcoming you back to Casa Do Sol in the near future.

Kind Regards

Nisha MacDougall
General Manager Casa Do Sol
gm@casadosol.co.za
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moergestel, The Netherlands
1 review
Reviewed 20 July 2014

We stayed 4 nights in Casa del Sol and were very satisfied with the friendlyness of the staff. The envirement is beautiful,very well kept and beautiful gardens. Only negative point is that the rooms need a renovation more special the technical facilities. We noticed that there were already some works ongoing. Casa del Sol deserves your stay.

Room Tip: Rooms, specially the technical facilities need technical improvement/renovation
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank L K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at aha Casa do Sol, responded to this review, 29 July 2014
Thank you for taking the time to complete review on Trip Advisor. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. I am so glad you enjoyed your stay with us. I would also like to apologise for the inconvenience you experienced due to the technical facilities available in the room.

We look forward to welcoming you back to Casa Do Sol.


Kind Regards

Nisha MacDougall
General Manager Casa Do Sol
gm@casadosol.co.za
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 7 June 2014

I loved this place from the minute I set my eyes on it.We were there for 2 nights.
The atmosphere was just out of this world. I loved the fact that its situated close to the Elephant sanctuary.
The staff was awesome and took good of us...The food was divine.

Pretty please someone take me back to Casa do Sol for a weekend away..

  • Stayed July 2013, travelled on business
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Helpful?
Thank 808Eve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaDoSol28, General Manager at aha Casa do Sol, responded to this review, 18 June 2014
Wow - thank you so much for the rave review of our property. It is fantastic that you found the resort and staff to your liking, as my team and I strive to make every guest feel as if they are coming home. Great to hear when we have succeeded.
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Emahlahleni
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 April 2014

We were on a weekend cycling trip. We stayed over at Casa do Sol. The apartments are beautiful equip. The bedding and towels was superior. The reception was friendly and very helpful. The security guard at the main gate made our day with his friendliness. The only problem we experience was the TV reception. I would highly recommend this hotel.

  • Stayed April 2014, travelled as a couple
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Helpful?
2 Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaDoSol28, General Manager at aha Casa do Sol, responded to this review, 18 June 2014
Thank you for taking the time to review our property. My team and I are very pleased that you enjoyed your stay and we look forward to welcoming you back in the very near future.
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Gilbert, Arizona
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 March 2014

This is a Spanish theme hotel, hence the name I suppose. Long walks to the garden and dining room, but worth it when you get there. Lovely garden and very nice food in a pleasant room. We were welcome to play cards late into the night in the great room.

  • Stayed March 2014, travelled with friends
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Helpful?
Thank theatersandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaDoSol28, General Manager at aha Casa do Sol, responded to this review, 30 March 2014
Thank you for your review of our hotel. I am very pleased that you enjoyed your stay with us. My team and I strive to ensure that every guest is well looked after and that you leave Casa Do Sol feeling relaxed and refreshed. We look forward to welcoming you back to Casa in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 March 2014

In 1989 we had our honeymoon at Casa do Sol land vowed we will be back - it took us 25 years, but we decided to have our 2nd honeymoon there - and what a pleasure ,fantastic surroundings and gardens, super friendly staff, amazing food and excellent service. We will be back (again!)

  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Ertjies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaDoSol28, General Manager at aha Casa do Sol, responded to this review, 30 March 2014
Thank you for taking the time to review our property. It is always a pleasure to welcome guests back to Casa Do Sol. It was indeed an honour and a privilege to share in your very special anniversary and we at Casa are only pleased that we were able to create some more wonderful memories for you. We look forward to celebrating your next wedding anniversary with you.
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Additional Information about aha Casa do Sol

Property: aha Casa do Sol
Address: Sabie Road R536, Hazyview 1242, South Africa
Region: South Africa > Mpumalanga > Hazyview
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Hazyview
#5 Luxury Hotel in Hazyview
#6 Family Hotel in Hazyview
Price Range (Based on Average Rates): £
Hotel Class:4 star — aha Casa do Sol 4*
Number of rooms: 54
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Also Known As:
Casa Do Sol Hotel Hazyview
Casa Do Sol Hazyview

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