The positive: Beautiful grounds and wonderful setting. Some friendly staff members.
The negative: Staff who made us feel like our presence was undesirable and it was beneath them to serve us. I have never experienced thinly veiled hostility like this. We were the only patrons in the restaurant for dinner one night, and had to wait 10 minutes for a glass of wine and some tea. The server was brusque at best and scowled as he brought out each course.
Check-in was also a disaster. We reserved a double room but were given one with a single bed. Fine, moved to another room down the hall, only the toilet didn't flush properly. Not wanting to inconvenience housekeeping, we didn't disturb anything in the room and went on our elephant sanctuary activity after they promised to move us to another room. This one was musty and hadn't been occupied in weeks, and was smaller than our first room. Several hours later, we still weren't able to settle in! No apology for the inconvenience, despite the hotel being mostly empty. I had to call my travel agent to finally get some attention and only then did we receive an upgrade and a pithy apology from the manager after getting moved around 4 times.
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- Also Known As:
- Casa Do Sol Hotel Hazyview
- Casa Do Sol Hazyview