We had a lovely time and the Service was awesome and a big thanks to Maria, she was helpful indeed
I would go back anytime and also recommend the lodge to all friends and family, Nice breakfast #BigUps
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juliapN7328TQ
Pretoria, South AfricaExcellent staying !!!
Review of Leaves Lodge & Spa
Reviewed 9 Jan 2017
We stayed at theLeaves lodge on New Year's holidays. Room named Lily was clean, all the furniture is new, it has a fully equipped kitchen and a small private pool.
On arrival we were met by a lovely girl and we were settled very quickly. polite and attentive staff. Price for accommodation a little overpriced. The only negative for us was a paid wifi. But anyway We are grateful to the Leaves lodge for an unforgettable New Year's Eve.
Date of stay: December 2016On arrival we were met by a lovely girl and we were settled very quickly. polite and attentive staff. Price for accommodation a little overpriced. The only negative for us was a paid wifi. But anyway We are grateful to the Leaves lodge for an unforgettable New Year's Eve.
Trip type: Travelled with family
Value
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Cleanliness
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Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeavesLodge, Front Office Manager at Leaves Lodge & Spa, responded to this review
Responded 13 Feb 2017
Dear Guest,
Thank you for taking the time to give us your feedback. It is always nice to know that we left a lasting impression.
Thank you for taking the time to give us your feedback. It is always nice to know that we left a lasting impression.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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khosim2017
Middelburg, South Africa
1
Date of stay: December 2016
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeavesLodge, Front Office Manager at Leaves Lodge & Spa, responded to this reviewResponded 13 February 2017
Wow, we are overwhelmed by such great responses by our guests. Thank you for staying with us. We would certainly love to see you back!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
normanp2017
Mokopane, South Africa
11
The Lodge was excellent, the only thing that the Lodge should improve is to educate their staff, particularly waitress about customer service. The waitress during our stay was arrogant. good lodge....
Date of stay: December 2016
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeavesLodge, Front Office Manager at Leaves Lodge & Spa, responded to this reviewResponded 13 February 2017
Dear Sir,
We thank you for the time you took to send us your feedback. We are always happy to receive constructive criticism since it gives us the opportunity to work on our flaws and make Leaves Lodge and Spa an even better stay next time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jenniferj24
Boksburg, South Africa
4510
False advertising. Dingy little room. Nothing near to what the website shows. Reception area is the only real picture. Requested another room. The manager/owner swore at me, a lady over the phone. Very condescending, rude, said if I didn't like it I could take my stuff and leave. He spoke for 11minutes, about where I could take my complaint. Derogatory. Delusionso of grandeur. Bragging about his new Mercedes. That has nothing to do with anything???
Room tip: Make sure you get what you see on the website.
Date of stay: December 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeavesLodge, Owner at Leaves Lodge & Spa, responded to this reviewResponded 29 December 2016
Dear TripAdvisor Listing Owner,
Thank you for taking the time to write a management response on TripAdvisor. Unfortunately, we cannot publish your response because it does not meet the following guideline(s):
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No promotional material of any kind, including incentives for the guest to return, loyalty programs and URLs that are irrelevant to the review in question. We reserve the right to reject any URL.
Please consider resubmitting a response which meets our posting criteria using the management response form on our site. Please let us know if you have further concerns.
Best regards,
TripAdvisor Support Team
[302]
---original management response-----
Subject: Leaves Lodge & Spa
Location: Nelspruit
Title: Owner response
ID#: 447077050
Jennifer Jordaan made an online booking through Agoda. She booked a luxury room for R1600 per night, room rate with breakfast.
They arrived just before 14h00 and stayed in the room till after 19h00. Only at this late stage did she start complaining about the room size and demanded from our front of house personnel a free upgrade to the Presidential Suite. I phoned her on her cell to offer her the free upgrade, seeing it was Christmas. However, I was not even given a chance to get that far. Jennifer shouted and cursed non-stop. When I tried to explain that she got what she paid for and that the superior and presidential rooms are indeed bigger and therefore more expensive, she shouted that I should shut my bloody mouth.
I again tried to explain that when buying a small car, one cannot expect to get a S-class Mercedes Benz. She again went on calling me an a..hole etc.
Before Jennifer’s arrival at Leaves, it was heaven. She was the nightmare from hell, making our lives miserable over Christmas. Guests like this can certainly find alternative accommodation.
To be 100% clear, there was no overcharge and to view all our rooms and prices on our own website.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
610melr
Gauteng, South Africa
11
Customer service has been nothing short of appalling, I would never recommend this venue to colleagues friends or family. It has been a laborious task from booking to checkout with their administrator Susan. Linen is not changed during the course of your stay be it 1 day or a week. Very uncomfortable and long 4 night stay.
Date of stay: November 2016
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
927pm
Pretoria, South Africa
1
However the service offering is very poor
I could not change TV channels for some reason or another and phoned the Reception for assistance and although they promised to send someone to assist me, no one came. The breakfast menu is very poor and doesn't have variety
It is too limited and not flexible as well
Date of stay: November 2016
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.