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mynthiam
ermelo

Booking cancelled and no refund back

1.0 of 5 bubblesReviewed 3 Apr 2017
I cancelled my booking but they refused to pay me back my money. I was charged 100% penalty.
I went there myself to make that the booking was cancelled and it was confirmed and I asked them to keep the money and I will rebook to come sleep over so
Date of stay: March 2017
Trip type: Travelled solo
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeavesLodge, Reservations at Leaves Lodge & Spa, responded to this review
Responded 21 May 2017
In order to ensure that all the correct information is displayed we would like to publish the below which was sent to Mynthia on 5 April 17 to her e-mail address.

Hi Mynthia,

Thank you kindly for sending the e-mail with your comments below. We sincerely apologise that it took so long for us to respond to your mail.

There was a misunderstanding when your situation was discussed with the owner the first time around and unfortunately the owner only had the opportunity to read your comments this morning.

The owner whole heartedly agree that you had taken all the correct steps and that we will most definitely keep the credit for your booking until a later date of your choice should you still be willing to give us a chance to make up for the misunderstanding.

We would be extremely happy should you give us the opportunity to host you at Leaves lodge and Spa.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 1 April 2017 via mobile

After being out in the bush for weeks we treated ourselves to a spa day. Very affordable, great tea, think the only disappointing aspect was we expected to have our pedis in the Pedi chair, but were taken back to the room where we had our massage. It was quite uncomfortable sitting at that angle and having your feet done on the table. Place is quiet and staff very nice.

Date of stay: March 2017
Trip type: Travelled with friends
Thank 876jannettee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 March 2017

A friendly welcome set the tone for my stay in a very comfortable, well appointed room. Great food and impeccably maintained. Such a stunning location and fabulous views. Lovely friendly staff - Maria was most helpful on checkin.

Date of stay: March 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank V3222WHjoys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeavesLodge, Reservations at Leaves Lodge & Spa, responded to this reviewResponded 3 April 2017

Hi Joy,

Thank you so much for your kind feedback. It is always a huge pleasure to hear that we have managed to look after our guests to the standard expected.
We will certainly give Maria the feedback, she is a little Gem!
Until we see you again
Hospitality greetings

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2017

The only negative comment I have is that there is no mirror close to a plug to dry your hair.
Furthermore the rooms are are very comfortable, neat and clean.
Check-in and check-out was also painless and quick.

Date of stay: March 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank karinb399
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeavesLodge, Reservations at Leaves Lodge & Spa, responded to this reviewResponded 21 May 2017

Thank you for your kind feedback. We value our customers constructive feedback as it assist us with improving where possible.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017 via mobile

We had to stay here because my husband became ill while on safari and this hotel was close to the hospital.
The owner Thys and his wife couldn't have been more helpful and understanding. They arranged transport from the hospital and food to be left in my room late at night.
The room we stayed in was beautiful, large bed, beautiful decor and a fabulous view. Breakfast was included which was delicious and there is also a wonderful spa on site. I just wish I could have spent more time there

Date of stay: March 2017
Trip type: Travelled as a couple
Thank Sharon r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeavesLodge, Reservations at Leaves Lodge & Spa, responded to this reviewResponded 21 May 2017

Dear Mrs. Roberts,

Our apologies for the late response! It has been a crazy couple of months.
We do hope that your husband has recovered well.

We would love to have you back for a visit when you and your husband are both able to enjoy our hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2017

After breaking my pelvis whilst on safari and ending up in Nelspruit Medical Clinic, once discharged, my husband hunted high and low to find a lovely place for my recovery without too many steps and with a nice outlook. The Leaves Lodge and Spa have a little complex of cottages and we had the central one which was absolutely lovely. It was more like a small apartment than a room with kitchen, bathroom, huge bedroom/lounge, terrace, garden and swimming pool. The decor was light and bright, the bed huge and comfortable with big, sliding glass doors opening on to the garden. The garden and swimming pool were shared with the other two cottages but we had it all to ourselves except at the weekend. A maid came every day and cleaned and tidied, did washing for us and the owners were very helpful. Staying here certainly helped me get better faster - it was almost worth the accident to be there!

Room tip: We recommend the cottages.
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank 195alisonr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeavesLodge, Reservations at Leaves Lodge & Spa, responded to this reviewResponded 19 March 2017

Dear Alison,

Thank you so very much for having taken the time to give us your much valued feedback. We are delighted to hear that your stay with us meant so much to you. After the ordeal that you experienced we would have wanted nothing less for you.

Please send our regards to your lovely husband who indeed wanted only the best for you!

It was a pleasure meeting him and we sincerely hope that once you have healed and strengthened that you would visit us for a proper holiday next time!

Kind regards
Suzanne Van Breda

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