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“Great stay, great staff”
Review of Hotel Promenade

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Hotel Promenade
Ranked #11 of 18 Hotels in Nelspruit
Reviewed 2 June 2014

I had a pleasant stay following a work conference held at Promenade. The staff did annoy me at first but once I complained to Assistant Manager Amos Manchaba he resolved the issue. The food was great and the facilities were up to scratch despite a need for renewal. I will be back again for conferencing in July.

Room Tip: Choose the rooms away from the mall facing side
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  • Stayed: May 2014, travelled on business
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2  Thank CheriseChandre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Hotel Promenade, responded to this reviewResponded 11 June 2014

Dear Guest

Thank you for you review. We do appreciate your compliments and will pass them on respectively. The matter you highlighted with Deputy Manager Amos has been taken further and we assure you that similar issues will not take place again. We do apologise for any inconvenience you may have experienced. We look forward to you visit in July.

Warm Regards
Staff and Management
Promenade Hotel

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35 - 41 of 51 reviews

Reviewed 1 June 2014

Enjoyed my three week stay at the hotel, first thing that I really liked apon arrival, was the Rolce Royce parked at the entrance of the hotel, was my first time at the hotel and my first time seeing the RR close up like that great feeling lol took a couple of pictures even, the staff at the hotel is also on point, the likes of bra Vusi and Zandi not forgeting Goodman and Goodluck lol found it funny at first but theiy gave great service...promenade hotel nelspruit was good to me, would gladly return anyday.

Brian manasoe

Room Tip: Room 213 with the balcorny as well as room 104, gives you great view of the pool and bar area
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  • Stayed: May 2014, travelled on business
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3  Thank Katlego2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Hotel Promenade, responded to this reviewResponded 2 June 2014

Dear Guest

Thank you for your review. Your kind words and compliments are most appreciated. We cannot wait to host you again.

Warmest Regards
Staff and Management
Promenade Hotel

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Reviewed 28 May 2014

I had a two day booking and at check in time around 15h00 the room was unkept/dirty we had to change it on spot. The front desk doesn't communicate with room service/cleaning staff as to which rooms are ready for clients which hampers ur delivary of world class service.

  • Stayed: November 2013, travelled on business
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1  Thank MahosheMol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Hotel Promenade, responded to this reviewResponded 2 June 2014

Dear Monashe

Thank you for your honest review following your stay at Promenade Hotel. Thank you for the compliments and we also thank you for raising some valid points that will be seen to shortly.
We hope to see you again soon.

Warmest Regards
Staff and Management
Promenade Hotel

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Reviewed 27 May 2014

Just relocated to Nelspruit and as I was still looking for a flat I stayed at prominade hotel for a month and it was just an exciting experience, the stuff are so friendly and personally I appreciate the service from the helpers who are tidying the room they just made me feel at home ....the service was so woooooow

  • Stayed: March 2014
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Thank thapzorro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Hotel Promenade, responded to this reviewResponded 2 June 2014

Dear Guest

Thank you for your awesome review following your long stay at Promenade Hotel. We are truly happy that you enjoyed your stay. Your kind words will be passed on to all concerned. We hope to see you again soon.

Warmest Regards
Staff and Management
Hotel Promenade

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Reviewed 24 May 2014 via mobile

I had a two day business meeting here at the hotel the rooms are clean the food is good and the staff very friendly great value for money
They have a number of conference rooms which met my training needs
Thank you for an enjoyable and productive stay

Stayed: May 2014, travelled on business
4  Thank Bomber08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Hotel Promenade, responded to this reviewResponded 2 June 2014

Dear Guest

Thank you for your kind words following your stay at Hotel Promenade . We value your kind words and will pass them on to the staff.
We hope you will pop by again.

Warmest Regards
Staff and Management
Hotel Promenade

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Reviewed 18 February 2014

Recently stayed at the Promenade Hotel, unfortunately did not have much of a good experience. When checking I found that there was no reservation for me yet I had booked and had a reservation number. Fortunately there were some rooms available. The rooms are outdated, they need serious upgrade especially for the price they are charged at. On the positive side the staff is very friendly and helpful and their breakfast is good and the hotel is in a good location.

  • Stayed: February 2014, travelled as a couple
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2  Thank Nkosinathie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Hotel Promenade, responded to this reviewResponded 20 February 2014

Dear Nkosinathie

We thank you for your review. We thank you further for your compliments with regards to the service you received and the breakfast-your compliments will be forwarded to the chef and the hotel staff. We wish to take this time to apologise to you for any inconvenience you encountered during your stay and rest assured it will be raised with the parties concerned. We really hope we see you back at our establishment and allow us to win back your valued business.

Warmest Regards
Staff and Management
Hotel Promenade.

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Reviewed 3 September 2013

Stayed here in the 90's on R&R trips out of war torn Maputo! It was a delight, very comfortable and enjoyed sitting in the pool with the staff bring me G&Ts every so often! After Mozambique to actually find something to eat and drink was a delight! Miss Nelspruit generally, it was a great little town!

  • Stayed: June 2013, travelled solo
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2  Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePromenade H, Manager at Hotel Promenade, responded to this reviewResponded 6 September 2013

Dear Ian,

We are very glad that we could contribute to your happy memories and thank you for you kind words.

We look forward to hosting you at Hotel Promenade in the near future.

Warmest regards,

Staff and Management

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Additional Information about Hotel Promenade

Address: Corner Samora Michael Drive and Henshall Street, Nelspruit 1200, South Africa (Formerly Best Western Hotel Promenade)
Region: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #11 of 18 Hotels in Nelspruit
Price Range: £28 - £71 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Promenade 3*
Number of rooms: 72
Official Description (provided by the hotel):
Once the original town hall of Nelspruit, this historic hotel is one of the town's most prominent landmarks. This heritage city hotel offers guest spacious accommodation combined with warm personal service and genuine local hospitality. ... more   less 
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