We stayed for the easter weekend.
The first night we stayed.
When arriving in the room, there was a faint smell of smelly pee coming from the bathroom.
I tried to take a shower and while inside didn't notice that the shower door didn't close properly, so when I was done, the whole bathroom was flooded.
The next morning, we reported it to reception asking for it to be fixed or if we could be moved to another room.
They said they were fully booked, so they assured us it would be fixed.
Later, on returning to the room, we took another shower, only to find it was not fixed with another flooding!
Not only that, but there was some really disgusting black gunk all around the shower floor, like it had not been cleaned in a few months.
The second day after returning back to the hotel after the bedroom had supposedly been 'cleaned' and 'serviced'. The smell of a men's urinal in a public toilet kept getting stronger.
We checked out a day before we were meant to leave as no one was willing to fix the problem. And the longer we stayed, the more grossed out we became.
The cleanliness is not up to scratch.
The breakfast was over salty and was not very appetising.
There were no healthy options except for fruit and stale rye bread.
You had to flag down a waiter before you could get a cup of tea or coffee.
This is not a true reflection on Southern Sun, as we have stayed at a few around the country and have never encountered such bad service and shoddy cleanliness.
Nelspruit Emnotweni needs to pull up their socks!
International tourists thinking its a 4 star will be very disappointed to find their standards are the equivalent to a 1 star rating.
- Official Description (provided by the hotel):
- Southern Sun Emnotweni (previously known as Emnotweni Sun Hotel)is a short distance from bustling Nelspruit on the R40 to White River. Only 22km from the Kruger Mpumalanga International Airport,40km from the Kruger National Park and 210 km from Maputo, Southern Sun Emnotweni caters for business and leisure travellers alike. A fair blend of nature, beauty and Southern Sun hospitality makes this hotel the perfect location for a relaxing holiday. Southern Sun Emnotweni is situated in close proximity to the Emnotweni Casino and Entertainment Complex, Riverside Shopping Mall, Mbombela Stadium, other local landmarks and more, making it a convenient base for leisure or business travel. The hotel offers relaxing outdoor activities and facilities including a pool and a fully air conditioned fitness centre. The well appointed rooms offer a sanctuary for the traveller, with all the modern comforts required to ensure a rejuvenating and relaxing stay, including air conditioning and a private bathroom. Business travellers can make use of the hotel’s efficient conference venues and facilities while the hotel features a business centre with wireless internet connectivity. 500mb of free wi-fi access per day is available to hotel residents. ... more less
- Reservation Options:
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