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“Nice stay, convenient location.” 4 of 5 bubbles
Review of Southern Sun Emnotweni

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Southern Sun Emnotweni
Ranked #1 of 19 Hotels in Nelspruit
Certificate of Excellence
DC
Level Contributor
84 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Nice stay, convenient location.”
4 of 5 bubbles Reviewed 25 June 2013

Stayed at the Southern Sun because of it's convenient location to shopping and medical facilities.

Staff was attentive and welcoming. Breakfast was ok, though I think the Southern Sun in Maputo does a better job.

Room was clean, quiet and well equipped.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tennismomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, Guest Relations Manager at Southern Sun Emnotweni, responded to this review, 2 July 2013
Dear Traveller,

Thank you for taking the time to write a notice about our Southern Sun Emnotweni during your recent stay. We appreciate your efforts and by reading reviews as they are posted, allow the hotel to rectify or address pressing issues.

We are continuously changing our breakfast presentation and delivery to see what suites our customers best. We hope you will be staying with us frequently to experience such. One of our most enjoyable breakfast presentations is our "braai" breakfast in the summer time.

We hope to welcome you back in the near future.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

310 reviews from our community

Traveller rating
    146
    108
    38
    12
    6
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148
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Polokwane, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 May 2013

I'm not addicted to gambling but I like a hotel where there is lot of intertainment in it and if you go to mpumalanga the nature says it all,tsogo sun hotels are my top ones.Their rooms, dining style I like it,its only their receptionist that still need to be trained because he was not that friendly.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MOTHEBULI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, Guest Relations Manager at Southern Sun Emnotweni, responded to this review, 3 June 2013
Dear valued Guest,

Thank you for taking the time to alert us via means of constructive feedback on your recent stay with SS Emnotweni.

Our aim is to "know" our guests and can only do so by interacting in an appropriate manner. We will certainly take corrective measures and training to ensure that incidents of this nature, do not recur.

I am glad to see that this has not dampened your spirit during your stay and you enjoyed the nature and cuisine the hotel has to offer.

As far as entertainment goes, the upcoming rejuvenated casino complex will be extending their facilities to accommodate a few more items, ie - more slot machines, more entertainment in the form of shows, musicals etc, and a 700 max capacity room for meetings or exhibitions. If all goes according to plan this will be available at the end December 2013.

We will update our website with details and looking forward in welcoming you back with a bigger and better entertainment variety.

Regards

Managment
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Johannesburg, South Africa
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 20 May 2013

Visiting Nelspruit and surroundings found the hotel based in a very central location which was perfect for a two night sleepover, quite small and intimate, rooms were basic, clean and affordable. The bathrooms were extremely tiny, especially the shower and basin area.
But not much you can do about that. Found the breakfast delightful and the service in the breakfast and dining area was very pleasant as the staff was very helpfully an on Que. recommend you eat dinner at the hotel, as Nelspruit has not much to offer for fine dining.

Room Tip: Choose a room pool facing if avail
See more room tips
  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rene c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, Guest Relations Manager at Southern Sun Emnotweni, responded to this review, 3 June 2013
Dear valued Guest,

Thank you very much for your feedback regarding your recent stay with us. We appreciate the time you have taken to post your comments.

Our pool facing rooms are indeed popular due to the view over the Botanical gardens.

Our Executive rooms on the top floor provides the luxury and the view you need for a weekend away - scenery of the luscious Lowveld.

Looking forward to your return. Until we meet again.

Regards

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
goxhill
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 26 April 2013

We have stayed at this hotel on three occasions. It is well placed for visits to the Kruger Park and other game lodges. The hotel itself is what one would expect from a 4 star hotel in this part of the world. The staff were generally helpful and friendly. The great disappointment for us was the deterioation of the quality of the evening meal - the buffet lacked variety and quality. It was not of the standard one would expect from and hotel with a high rating - there was a marked drop in standards of the food from our last stay nearly three years ago.

  • Stayed April 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank dhmc49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, Guest Relations Manager at Southern Sun Emnotweni, responded to this review, 3 June 2013
Dear Guest,

Thank you very much for your constructive feedback regarding our dinner offering.

We are in the process of re-doing our menu's with our new Executive Chef on board - Renzo Bico.

The following changes have been made and currently on offer:

Wednesday evening - "South African - Traditional Braai night"
Thursday evening - "South African - Local Cuisine night"

We are looking forward to your next visit that you are able to experience and rate our new delivery as we always appreciate feedback. Should the new delivery not appeal to you, the chef will gladly take a personalized order.

We appologise for the lack of buffet variety as mentioned, but hope we can satisfy your taste buds to the level of service our valued guests expect and deserve.

Yours Sincerely,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 24 March 2013

Convenient location,easily accessible. Surroundings are neat,peaceful & secure. Very polite & friendly staff.Rooms as expected of 4* accommodation,most important clean with fresh linen. Stayed here a few years ago & will be back as the high standard is still maintained.

  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RVN_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, Reservations Manager at Southern Sun Emnotweni, responded to this review, 23 April 2013
Dear Guests,

We have experienced a few wonderful comments during the last 2-3 months.

As management, we thank you sincerely for the comments which allows us to communicate our well being to the staff and therefore motivate all to keep up the good work in progress.

We are delighted to add that 10 of our rooms have been upgraded to Executive status and hope to accommodate you in these rooms in the near future.

We also have a lovely Mother's day special and can be reviewed in the "specials" sections.

Looking forward to your return, but in the meantime, a HUGE thank you for your contribution.

Kind Regards
Julie Esquino
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundee
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 March 2013

Lovely , clean and easy reached location.
Where can you still walk across the road (if you like with helpful and of
friendly security staff) to a most enjoyable mall and casino.
Lovely gardens, the trees are beautiful, and good food!

  • Stayed February 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank marinaDundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krugersdorp, Gauteng, South Africa
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 3 March 2013

My wife and I had booked at another hotel in White River which when we arrived became a night mare so we were left with very few places to stay as all the BB were fully booked because of a cycle race on the Sunday
We then went to Emnotweni Sun andfrom us walking in at reception the smile and help was great we got a room on the 3rd floor room 0312
Room had great double bed with TV and AC and clean and yes the friendly staff and Buffet meal was great pricenot cheap but it was worth the stay and life saver

Room Tip: We stay on the 3rd floor and there was no noise and it was nice
See more room tips
  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Coenie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southern Sun Emnotweni

Property: Southern Sun Emnotweni
Address: 15 Government Boulevard, Riverside Park,, Nelspruit 1200, South Africa (Formerly Emnotweni Sun)
Phone Number:
Region: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Nelspruit
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Southern Sun Emnotweni 5*
Number of rooms: 109
Official Description (provided by the hotel):
Southern Sun Emnotweni (previously known as Emnotweni Sun Hotel)is a short distance from bustling Nelspruit on the R40 to White River. Only 22km from the Kruger Mpumalanga International Airport,40km from the Kruger National Park and 210 km from Maputo, Southern Sun Emnotweni caters for business and leisure travellers alike. A fair blend of nature, beauty and Southern Sun hospitality makes this hotel the perfect location for a relaxing holiday. Southern Sun Emnotweni is situated in close proximity to the Emnotweni Casino and Entertainment Complex, Riverside Shopping Mall, Mbombela Stadium, other local landmarks and more, making it a convenient base for leisure or business travel. The hotel offers relaxing outdoor activities and facilities including a pool and a fully air conditioned fitness centre. The well appointed rooms offer a sanctuary for the traveller, with all the modern comforts required to ensure a rejuvenating and relaxing stay, including air conditioning and a private bathroom. Business travellers can make use of the hotel’s efficient conference venues and facilities while the hotel features a business centre with wireless internet connectivity. 500mb of free wi-fi access per day is available to hotel residents. ... more   less 
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