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“Good choice in Nelspruit”

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Southern Sun Emnotweni
Ranked #1 of 18 Hotels in Nelspruit
Certificate of Excellence
Reviewed 1 July 2014

The Southern Sun is located fairly central in Nelspruit - about 20 Minutes from the airport and just opposite a Mall & Casino complex. Free, guarded parking is available as well as free WiFi.
Nelspruit Botanical Gardens are 5 Minutes by car - Walking is safe (at least during daylight).

Rooms are a bit tired but OK - clean and well-maintained. Nice garden and pool - great breakfast with generally slow Service (but this is SouthAfrica after all)

We stayed for 2 nights and explored the Blyde River Canyon Area and would return to the Hotel anytime.

Room Tip: Rooms facing the garden are quiet - rooms with 2 doublebeds are a good choice for a Family up to fou...
See more room tips
  • Stayed: June 2014, travelled with family
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Thank Stefan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 17 July 2014

Dear Valued Guest

Thank you very much for taking the time to complete your online review.

We sincerely appreciate your feedback and I know that it will go a long way in motivating our team to perform even better in the future.

We look forward to welcoming you back to Southern Sun Emnotweni in the near future.

Best Regards
H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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299 - 305 of 374 reviews

Reviewed 19 June 2014

perfection at its best, i had a wounderful experience . the hotel facilities exceeded my expectations. i would rate rate southren sun hotel number one and without a doubt i wiil recommend it to others

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Tsogo Sun Hotels
Thank Given B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 21 June 2014

Dear Valued Guest

Thank you very much for taking the time to complete your review.

Feedback such as this is what we strive for each and every day - Thank you so much, it certainly means a great deal to all of us.

We look forward to welcoming you back to Southern Sun Emnotweni in the near future.

Best Regards
H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

The last time we stayed at this hotel was about 10 years ago. I think it was relatively new then. I must admit it is still in great shape and the staff especially at the front desk were superb. The popcorn and slush l'isola were a hit with the kids. Definately still my hotel of choice when in nelspruit.

Regards
Zaffar khan
PRE 2035337

Room Tip: We had 2 interleading Rooms. Pool facing Rooms are nice
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  • Stayed: April 2014, travelled with family
    • Value
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Thank ZaffarK K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 21 June 2014

Dear Valued Guest

Thank you very much for taking the time to complete your review.

We sincerely appreciate your feedback, I am certain that it will motivate our team to perform even more effectively and deliver the level of service our valued guests expect and deserve.

We look forward to welcoming you back to Southern Sun Emnotweni in the near future.

Best Regards
H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

The hotel atmosphere is very good. When you are very tired once you enter the hotel your body is automatically switch to a relaxed mood . you feel like you are at the small heaven. You feel like you pulling your shoes off. You feel very peaceful.

  • Stayed: June 2014, travelled on business
    • Value
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Review collected in partnership with Tsogo Sun Hotels
Thank Petrus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 9 June 2014

Dear Valued Guest

Thank you very much for taking the time to complete your review.

We sincerely appreciate your feedback. I will personally pass on your comments to our entire team. This kind of feedback motivates us as a team to perform at an even higher level and further improve our service delivery.

We look forward to welcoming you back to Southern Sun Emnotweni.

Have a great day!

Best Regards
H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Travelling from Komatipoort at night through Nelspruit, this Hotel provided an ideal sport for an overnight stay. Right next to the N4 HIGHWAY it provided easy access and exit out of Nelspruit and it is easy to locate.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Tsogo Sun Hotels
Thank Neo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 5 June 2014

Dear Valued Guest

Thank you very much for taking the time to complete your review.

We sincerely appreciate your feedback and positive scoring.

Thank you for your support and we look forward to welcoming you back to Southern Sun Emnotweni in the near future.

Best Regards
H

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

I stayed at the Emnotweni Sun for the weekend in May/June. It is a lovely property, which is well maintained and well located on the White River road. Opposite the hotel entrance is the Casino which leads into the Riverside Mall. The rooms are clean with no bells & whistles, but it is adequate. My too faced the car park, but it was no problem. The walls are unfortunately paper thin, so noise does travel. I could hear it every time my neighbour opened/closed his door or spent time in the bathroom for example. The bed linen is really good quality and the beds are very comfortable. I liked the fact that there was a selection of pillows to choose from. The dinner at the hotel is a buffet with a fair selection of food. I did find it to be completely overpriced and not value for money at all. Breakfast was great. The staff is very friendly and helpful. All in all, I had a great stay and will most definitely return.

Room Tip: Ask for a room on the ground floor with doors opening up onto the garden.
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  • Stayed: June 2014, travelled with friends
    • Value
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Thank Dia_Carstens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 2 June 2014

Dear Valued Guest

Thank you very much for taking the time to complete your review.

I will personally share this feedback with our entire team. I know it will go a long way to further motivate our team to continue to strive to deliver the levels of service and excellence our valued guests expect and deserve.

We look forward to welcoming you back to Southern Sun Emnotweni in the near future.

Best Regards
H

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014

Dos
Excellent service, food was graet, hotel staff was friendly and welcoming
There was a nice music playing while having dinner

Dont's
Do not drop the service when it is the last of the guests to leave
The waiters must listen to the customers and make sure that the order is taken correctly



  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Kedibone M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 2 June 2014

Dear Valued Guest

Thank you very much for taking the time to complete your review.

Your feedback is valuable and I will ensure that our Food & Beverage team receives these comments. It is not how you start, it is how you finish that is important. We apologise for dropping the ball.

We look forward to welcoming you back to Southern Sun Emnotweni in the near future.

Best Regards
H

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Emnotweni

Address: 15 Government Boulevard, Riverside Park,, Nelspruit 1200, South Africa (Formerly Emnotweni Sun)
Phone Number:
Region: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 18 Hotels in Nelspruit
Price Range: £104 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Southern Sun Emnotweni 5*
Number of rooms: 109
Official Description (provided by the hotel):
Southern Sun Emnotweni (previously known as Emnotweni Sun Hotel)is a short distance from bustling Nelspruit on the R40 to White River. Only 22km from the Kruger Mpumalanga International Airport,40km from the Kruger National Park and 210 km from Maputo, Southern Sun Emnotweni caters for business and leisure travellers alike. A fair blend of nature, beauty and Southern Sun hospitality makes this hotel the perfect location for a relaxing holiday. Southern Sun Emnotweni is situated in close proximity to the Emnotweni Casino and Entertainment Complex, Riverside Shopping Mall, Mbombela Stadium, other local landmarks and more, making it a convenient base for leisure or business travel. The hotel offers relaxing outdoor activities and facilities including a pool and a fully air conditioned fitness centre. The well appointed rooms offer a sanctuary for the traveller, with all the modern comforts required to ensure a rejuvenating and relaxing stay, including air conditioning and a private bathroom. Business travellers can make use of the hotel’s efficient conference venues and facilities while the hotel features a business centre with wireless internet connectivity. 500mb of free wi-fi access per day is available to hotel residents. ... more   less 
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