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“Wonderful personal attention”

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Protea Hotel by Marriott Nelspruit
Ranked #7 of 18 Hotels in Nelspruit
Reviewed 15 December 2012

We stayed at the Nelspruit Protea Hotel from 14/12/2012 - 17/12/2012 and can only say that we will definitely be back. As we were celebrating our anniversary we arrived at the hotel to find our room beautifully decorated, champagne and a cute teddy on our bed. The staff are so friendly from the security guard at the boom gate to the housekeepers and restaurant staff. Nothing is too much for them. The breakfasts were delicious!!! Thank you Protea Nelspruit for making our stay so comfortable and memorable.

Room Tip: Our room was an executive suite which was very comfortable and spacious.
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  • Stayed: December 2012, travelled as a couple
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Thank Hilganz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnchenHaupt, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 20 December 2012

Dear Hilganz

GUEST feedback is very important to us as it enables us to see if we are meeting and exceeding GUEST expectations. In this case, there is no doubt that the STAFF have played their role to ensure that your anniversary was special and memorable. The decorated room, friendly STAFF and delicious breakfasts all form part of true Protea Hospitality.

Thank you for celebrating with us and posting such a wonderful review on TripAdvisor.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviews (145)
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115 - 121 of 145 reviews

Reviewed 21 November 2012

This is a good hotel to stay in although somewhat difficult to get to; I must say the TomTom navigation unit found it quiet easily though. The rooms are clean and modern as can be expected of a 4 Star Hotel although the bar appears not to have a wide variety of spirits (I suppose that this is due to the fact that it is not generally frequented by the guests).
I hope to try the food when I'm next there and will keep you updated.

  • Stayed: November 2012, travelled on business
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Thank DaveSet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnchenHaupt, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 23 November 2012

Dear DaveSet

Welcome to the Protea Family! I am thrilled that you received a warm welcome from our friendly STAFF.

Please be sure to try out our restaurant during your next trip and we apologise if we did not have your drink of choice in the bar. However, we appreciate your comment as we are always in search of excellence.

Safe travels back to Benoni.

Kind regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed 21 September 2012

After a disastrous stay at the Protea Hotel in Centurion this one was a relief. The hotel was clean and fresh and the staff very friendly and efficient. Nothing spectacular or out of the ordinary but it was a good, safe option. Dinner was ok. Not great, but edible. We arranged a breakfast pack as we left the hotel at 5am. Not a hugely exciting spread, but it filled the gap and the staff were very accommodating when we requested our flasks be filled with coffee. For business travel this appears to be a reliable option.

  • Stayed: September 2012, travelled on business
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1  Thank Sandiman7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 10 October 2012

Thank you for taking the time to comment on your stay with us.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,
Jacques Jordaan
General Manager

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Reviewed 28 August 2012

Driving from johannesburg towards the kruger park with kids it was the perfect overnight stay. Good location not to far from shopping center. The room was clean and recently renovated but did not have a mini bar fridge.

  • Stayed: August 2012, travelled with family
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Thank Mirsada T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 10 October 2012

Thank you for taking the time to comment on your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your interest and concern are therefore extremely valuable to us, and we would like to point out that we have mini bar fridges available on request, alternatively all our Executive rooms are equipped with them, regardless we hope that you will be staying with us again soon.

We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,
Jacques Jordaan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2012

This hotel is more suited for business travel but was perfectly good for our break away to the Kruger Park. All facilities are clean and updated. Unfortunately the hotel is not based in a very scenic area but is close to all the Nelpruit attractions and only about 30 to45 min drive to the Kruger.The only negative is the slow service around the pool and the restuarant.

  • Stayed: August 2012, travelled as a couple
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2  Thank savistor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 10 October 2012

Thank you for taking the time to comment on your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your interest and concern are therefore extremely valuable to us, and we would like to point out that we have taken your feedback into consideration and that we have investigated your concern with regards to the service at the pool.

We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Jacques Jordaan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2012

As a frequent traveler and having an open mind in terms of expectations, I right this quick review. I stayed here for one night and for the purpose of business I would say it's a comfortable stay. The beds are nice and have comforters (something that this level of hotel doesn't always have). The rooms have been renovated recently and are very modern. The TV's are flat screens, but limited channels with average reception. In terms of service....it's South Africa. There seems to be an expectation of don't expect much in terms of great customer service and you will be happy. This is true for just about everywhere you go. I stayed at several of the Protea hotels from Durban, Port Elizabeth, East London and Bloem. They all are the same and provide a nice stay at an affordable price. I noticed someone mentioned being robbed. If traveling to South Africa you must just be aware of your surroundings. I can't say it's more dangerous than other countries, but I would have a higher level of awareness when walking out at night.

  • Stayed: July 2012, travelled on business
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Thank brianparsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 13 August 2012

Thank you for taking time to write a review on you recent stay at Protea Hotel Nelspruit. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your interests and concerns are therefore extremely valuable to us.

We are pleased to know that you found your stay comfortable and that you approve of our newly renovated, modern rooms.

Thank you once again for taking the time to comment on your stay and we hope to have the opportunity of welcoming you back!

Yours sincerely,

Jacques Jordaan
General Manager

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Reviewed 31 July 2012

We dropped off a colleague at this hotel and while he was checking in we inquired as to whether or not there was an ATM in the hotel because we didn't know the area and needed cash for gas to get back to Kruger National Park. The desk staff said no and told us of one right at the corner just outside the gate of the hotel. While I was getting my cash at the ATM a man approached my boyfriend at the driver's window and distracted him and tried to open his locked door. While that was happening someone else opened the back passenger door, stole his professional camera, lens and cell phone to the tune of $7500 plus. They took off in a car so just be very careful in this area. Be sure you know how the car locks operate when letting one person out of the car.

My complaint with the hotel comes from the fact that we went right back there after it happened to let my colleague know...he is my supervisor from work....and when I told the front desk what happened all she said was "sorry", no offer to call the police for us. We were so upset about it, still had to stop for gas which was right across the street from where we were robbed and we had to get back to Kruger before the gates closed. We just wanted to get out of there so weren't thinking about what we should do. Hindsight being 20/20 we certainly would have done things differently but some guidance from the hotel staff would have been nice.

  • Stayed: July 2012, travelled on business
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1  Thank V S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 6 August 2012

Thank you for taking the time to comment on your recent experience at Protea Hotel Nelspruit.

Meeting and exceeding GUESTS' expectations can only be achieved through efficient and friendly, personalised service. Your comments, together with the others we receive, are being analysed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities.

Please accept my sincere apologies for the disappointments you experienced during your recent stay. Your feedback certainly does not reflect the high standard of service that we at Protea Hotel Nelspruit are usually proud to offer. We would just like to point out that the ATM is located in a separate business complex adjacent to the hotel and not just outside the hotel gates. However we can advise that your comment has been addressed and action has been taken to rectify the problem area.

We should welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you.

Kind regards,

Jacques Jordaan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Nelspruit

Address: 30 Jerepico Street, Nelspruit 1201, South Africa
Region: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 18 Hotels in Nelspruit
Price Range: £59 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Nelspruit 4*
Number of rooms: 94
Official Description (provided by the hotel):
Protea Hotel by Marriott Nelspruit - Experience True Hospitality in the Mpumalanga Capital. The award winning Protea Hotel by Marriott Nelspruit forms the ideal starting point from which to explore the Lowveld with abundant sunshine, lush hills and valleys. Get comfortable and cozy under our crisp white linen or make use of you en-suite bathroom to unwind. Maintain that sense of calm in the hotel's Fig Tree Restaurant, which overlooks the pool. It serves delectable buffet breakfasts daily, as well as a selection of lunch and dinner dishes from an extensive a la carte menu. Protea Hotel Nelspruit is ideally located with easy access to national roads and the Kruger Mpumalanga International airport. Only 63km from the world-renowned Kruger National Park, the hotel is situated in the heart of Big Five country. ... more   less 
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Also Known As:
Protea Hotel Nelspruit

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