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“solid establishment”

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Protea Hotel by Marriott Nelspruit
Ranked #7 of 18 Hotels in Nelspruit
Reviewed 2 April 2013

We needed accommodation for 7 people on relatively short notice and got 4 rooms at the Protea Hotel in Nelspruit. Having had very noisy rooms at the last Protea Hotel in Clarens we looked up the reviews and based on the write-ups asked for more quiet rooms. Our request was met 1/2 way by getting 2 street and 2 yard facing rooms. This was totally acceptable. The rooms are comfortable. Bathrooms are adequate. On odd occasions the hot water for a shower seems to get cold for the 2nd person. There is a nice seating area next to the pool. The water feature in the pools was a little irritating when sitting with a group trying to have a conversation as it has got a very strong water flow.
The facility is clean, the staff friendly. I can recommend this hotel and would stay there again.

  • Stayed: March 2013, travelled with family
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Thank WILLY l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 8 April 2013

Dear WILLY I

Thank you for the great review on TripAdvisor. I am happy that we could help at such short notice. Although two of the rooms faced the road, we are glad that this was acceptable.

I appreciate you mentioning your concerns about the showers, which have already been attended to. We are investigating the option of reducing the water flow near the pool so that it is less intrusive.

Providing comfortable rooms, clean facilities and a relaxing area by the pool is just part of what one can expect at Protea Hotel Nelspruit. The STAFF will be commended on their efforts to create a friendly environment.

We hope to welcome you back soon.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviews (143)
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107 - 113 of 143 reviews

Reviewed 1 March 2013

I was happily surprised when I entered this hotel... the staff are exceptionally friendly and courteous. The rooms are clean, the quality of the food was way more decent than expected, with limited options of known Hotels... this was most definitely a worthwhile stay and will definitely be back.. the only downfall of this hotel is the noise from being so close to the main road... however, I have to admit the accomodation and friendly staff make it worthwhile..

  • Stayed: February 2013, travelled on business
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Thank Tania T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 5 March 2013

Dear Tania T

I am delighted that you were able to have such a positive experience during your recent stay at Protea Hotel Nelspruit. Your review on TripAdvisor is appreciated by the entire TEAM.

It is always great to hear when a GUEST has had a wonderful stay all round. Your comments about the friendly STAFF, good food and clean rooms assure us that we are on the right track to achieving excellence.

We are currently looking at ways to reduce the noise level in the rooms near the main road.

I look forward to your return and making sure that your next stay is as worthwhile as this one.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed 27 February 2013

We booked the hotel when traveling back from Kruger Park. First we booked it for one night but then decided to extend the stay to 3 nights. We wanted to have some relaxing time before Johannesburg and trip back home. It was perfect for us. The room was huge with a nice pool view. The bathroom had good size and was clean. Since there was no one there during the day we had the pool chill out area to ourselves. The restaurant was also ok if you do not feel like leaving the hotel. We found nice spa close by where at reasonable prices you can get pleasant treatments. Really enjoyed our stay there.

  • Stayed: October 2012, travelled as a couple
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Thank TravelerIS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 1 March 2013

Dear TravelerIS1

Your review was such a joy to read and the fact that you extended your stay really assures that you felt comfortable and relaxed.

I am happy to hear that your room was spacious, along with the bathroom. This truly makes a difference and your pool view added to that.

As you were looking for a relaxing stay, I am sure that having the pool to yourselves was perfect. We strive to achieve excellence in all we do and I will be sure to discuss your comments regarding the restaurant with the TEAM.

Your discovery of the nearby spa is fantastic news, especially seeing as they provide a great service with value for money.

We look forward to your next visit!

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed 25 February 2013

We stayed at the Protea Hotel during December 2012 and January 2013. From the moment we entered the hotel we felt and were treated like the only guests in the hotel. The person that was responsible for this was Francois. We had no advance booking at the hotel. He went out of his way to accommodate us. He was proffessional and friendly. Because of our first experience at the hotel we returned again in January 2013 and again was surpised at the welcome we received. This time we dealt with Yolanda. The staff is very well trained and this reflects in the service we received. No request we had was too much trouble.

Every staff member we encountered went out of their way to make our stay as comfortable and relaxing as possible.

The beds are very comfortable and the maintenance of the hotel overall is of high standard.

Even the security staff were friendly and happy to see us again - I could not believe they remebered us.

We will be returning in March and August 2013 for two very special occasions and are looking forward to celebrating with Yolanda and other staff members.

When in the area we will always stay at the Protea Hotel.

  • Stayed: January 2013, travelled as a couple
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Thank Alrentia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 26 February 2013

Dear Alrentia V

Wow, what an incredible review to read! I am so proud that the STAFF has made such a large impact during your stays with us.

There is no doubt that Francois and Yolanda represent the passionate and friendly attitude of the TEAM at Protea Hotel Nelspruit. I will share your comments with them and congratulate them on their outstanding service.

I am happy to hear that you found the rooms and facilities to be comfortable and of a high standard. We are continuously in search of excellence and your feedback will help us to achieve that.

Thank you once again and the TEAM looks forward to your next visits.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed 25 February 2013

Stayed at this hotel after crossing the border late and was slightly disappointed by the price compared to quality of service. The rooms are decent hotel rooms but this hotel seemed to be aimed at business travellers

  • Stayed: November 2012, travelled as a couple
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Thank tonyrfsa09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 26 February 2013

Dear tonyrfsa09

Thank you for providing us with your feedback regarding your recent stay. Quality is something we are passionate about and welcome any feedback on how to improve in this regard.

The hotel caters for business, leisure and group bookings in terms of location, facilities and rates. I apologise if this is not how you felt as we pride ourselves on being well positioned within the Nelspruit area.

I hope to welcome you back in the future and please contact me at gm@phnelspruit.co.za if you have any queries.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed 21 February 2013

The Protea Nelspruit is a more up-market hotel with nice rooms and furnishings. The beds are very comfortable.
The stand-out was the quality of the meals. Excellent.
Staff are attentive and friendly.
A good spot to stay to explore this part of the Lowveld or even a short trip into Mozambique.

Room Tip: Ask for a room not facing the main road.
See more room tips
  • Stayed: February 2013, travelled on business
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Thank Stoz_ichi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 25 February 2013

Dear Stoz_ichi

Thank you for your sharing your words of appreciation on TripAdvisor about your recent stay at Protea Hotel Nelspruit.

I can tell you that the chef will be delighted to receive your compliments about the food. The TEAM continues to deliver quality food and fresh produce to ensure that the GUESTS are happy.

Attentive and friendly STAFF is something that we are so very proud of and I will definitely be congratulating them for their exemplary service.

A base to explore the Lowveld we are and we hope to host you again on your next adventure.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed 12 February 2013

Travelled to Nelspruit at the last minute for a meeting. Was lucky to get what was probably the last room in the hotel which also happened to be a disabled room. Clean hotel, friendly staff albeit slow in restaurant service. Comfortable beds. Downside is the design of the disabled room which seems to cater for disabled only. I don't think they had planned for disabled guests having able-bodied travel companions or partners...specifically referring to the limited height of the shower. All in all not a bad hotel.

Stayed: February 2013, travelled on business
Thank TSH010GP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 14 February 2013

Dear TSH010GP

We were only too happy to accommodate you at the last minute.

Our search for excellence is continuous and providing GUESTS with a clean and comfortable place to stay, filled with friendly STAFF is something we are proud of.

I apologise that your service in the restaurant was slow as this does not reflect the standards we are usually known for. I will be sitting down with the TEAM to iron out these concerns.

I have taken note of your comment regarding the difficulties you encountered with the shower and my maintenance TEAM will be looking into fixing the problem.

Your title that we are well suited for business travel is spot on and I look forward to your future trips to Nelspruit.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Additional Information about Protea Hotel by Marriott Nelspruit

Address: 30 Jerepico Street, Nelspruit 1201, South Africa
Region: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 18 Hotels in Nelspruit
Price Range: £62 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Nelspruit 4*
Number of rooms: 94
Official Description (provided by the hotel):
Protea Hotel by Marriott Nelspruit - Experience True Hospitality in the Mpumalanga Capital. The award winning Protea Hotel by Marriott Nelspruit forms the ideal starting point from which to explore the Lowveld with abundant sunshine, lush hills and valleys. Get comfortable and cozy under our crisp white linen or make use of you en-suite bathroom to unwind. Maintain that sense of calm in the hotel's Fig Tree Restaurant, which overlooks the pool. It serves delectable buffet breakfasts daily, as well as a selection of lunch and dinner dishes from an extensive a la carte menu. Protea Hotel Nelspruit is ideally located with easy access to national roads and the Kruger Mpumalanga International airport. Only 63km from the world-renowned Kruger National Park, the hotel is situated in the heart of Big Five country. ... more   less 
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Also Known As:
Protea Hotel Nelspruit

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