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“Speechless”

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Protea Hotel by Marriott Nelspruit
Ranked #6 of 19 Hotels in Nelspruit
Rayton, South Africa
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Speechless”
Reviewed 19 August 2013

We have stayed at tis hotel quite a few times now. We decided to celebrate my husband's 60th birthday by staying at the hotel from 12 to 15 August 2013. Usually the level of service declines once you are visiting the same place more than once. Protea Hotel Nelspruit is just the opposite. I thought they could not improve on the service we received on previous visits. Was I proved wrong. From the moment we arrived we were treated like VIP's. Special attention was given to every request I made to make sure my husband would have great birthday. Jolanda was fantastic, making sure that every little detail received attention. The private dinnernook that was specially allocated to us, the balloons, the cake that Richard baked. The food was fantastic.We had the buffet and was extremely happy with the quality and choices available. The wine was excellent and the service was as we have become accustomed to excellent.The movie night that was arranged in our room with popcorn.Being driven to another restaurant by Jaques the manager and picked up again by Francois. We did not want to drive as this was a wine tasting. Jolanda making sure that I had a appointment at a hairdresser. Even the security staff went out of their way to make it a special day by singing to Johann when we arrived at the vehicle. Even though the hote was fully bookd and extremely busy Jolanda always made sure that we were happy and well taken care of. We can hardly wait for our next visit. Again thank you so much Jaques and your brilliant team we had an amazing time being guests at the hotel.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Alrentia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review, 29 August 2013
Dear Alrentia V

Thank you so much for your review, which has funnily enough left me speechless.

I am proud of the TEAM at our hotel as they continue to amaze me with their passion for achieving service excellence. The details such as the singing and movie night affirm their commitment to ensuring GUEST satisfaction. I will congratulate them on their efforts and your comments will surely motivate them to strive for excellence.

We look forward to welcoming you both back.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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132 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Darwin, Australia
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 August 2013

After 12 hours of flying, my partner and I picked up a rental car and drove out to Nelspruit, not wanting to lose a precious day driving to Nelspruit the next day. After some conflicting reviews about the safety of driving in South Africa and driving at night to Nelspruit we decided spending the night in Nelspruit woulld be the best option. We arrived at the hotel late and were speedily checked in. The room was perfect for our needs, comfy bed, clean room and warm shower. At no point in time did we feel unsafe on the drive, at the hotel or visiting the nearby shopping centre to get supplies for the drive. Great place to stay overnight!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roundtheworldin2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review, 29 August 2013
Dear roundtheworldin2013

12 hours of flying is certainly tiring, so I can only imagine how you felt after the drive. However, I am thrilled that you chose to stop over with us you recharge your batteries.

The STAFF do their best to deliver efficient and friendly service at all times. It is great to hear that your check in was smooth and that you found the room to be comfortable; with all your needs being met.

Thank you for your review and positive comments about your stay.

I hope you had a lovely time in the Kruger National Park.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit
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The Hague, The Netherlands
Level Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 11 August 2013

Lovely small hotel near the city of Nelspruit. Spacious rooms. Very clean and well provided with coffee and tea and nice comfortable beds. Breakfast was very good. For dinner we orderd a la carte. Would not recommend the buffet. Reception staff was very helpfull. Would come back here.
Ps. Pitty the pool was empty.

Room Tip: first we had a room on the ground floor next to the car park. We asked to changed the room and the h...
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hogan224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review, 13 August 2013
Dear Hogan224

The words ‘great hotel’ are definitely two that a General Manager loves to hear. Thank you for posting such positive feedback about our hotel.

GUEST comfort is a top priority for us and we are thrilled that you were happy with the comfortable, clean and spacious bedrooms; as well as the tea and coffee facilities.

I am sorry that the swimming pool was empty during your stay. We needed to do scheduled maintenance to make sure that it is at its best for the summer period.

The chef is disappointed that you did not enjoy the buffet and is meeting with the TEAM to discuss your feedback in order to raise the standards.

I hope that you had a safe trip back home and a lovely time in South Africa.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 July 2013

The hotel is situated close to the Kruger International airport on the N4 that runs through town. The room was spacious, with good bedding, all the amenities (coffee station, soaps etc) and had a desk that could be used for work purposes. Curtains shield the early morning light and guartantee a good nights rest if you want to sleep a little longer as almost all rooms face the rising sun.
New fittings in the bathroom with appropriate handles at the bath for the elderly or frail.
Service was good and the breakfast boxes we ordered was on time and contained the items we requested.
Situated close to a filling station if you need to fill up before leaving to our next holiday or work destination

Room Tip: The rooms closest to the road will be a bit noisy as the N 4 pass in front of the hotel and trucks c...
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank pretoriamariev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review, 2 August 2013
Dear pretoriamariev

Thank you so much for your positive comments and review on TripAdvisor.

I am delighted that you were happy with the size of the rooms, bathroom fittings and amenities. We do our best to ensure that our GUESTS have access to all the necessities and that every comfort is extended where possible.

Protea Hotel Nelspruit is perfect for business and leisure travellers. Whether one needs to do some work in the lounge or relax by the pool, we have them both and the STAFF will be happy to provide the best GUEST service.

We wish you safe travels and look forward to welcoming you back.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nelspruit, Mpumalanga, South Africa
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 July 2013

The Protea Hotel in Nelspruit is a very nice, upmarket hotel. The staff are friendly and helpful...everything one normally expects from a Protea hotel.

Unfortunetly it is not located in a nice area, it has no view to speak of and for what you are paying, it's overpriced in my humble opinion.

For the same price one can book into a very nice B & B close to the city and enjoy panoramic views of the Lowveld.

I know alot of business people passing through Nelspruit stay in this hotel - and that's who I'd say this hotel is for...business people.

Debs Sutherland

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kayleighandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review, 1 August 2013
Dear kayleighandrew

Thank you for your review and for sharing your feedback with the TripAdvisor community.

I am fortunate to work with such a passionate and motivated TEAM who are continuously striving for excellence. Your appraisal of our friendly and helpful STAFF is great to hear and will certainly inspire them to continue.

We are located slightly outside the centre of Nelspruit; the convenience of town is nearby, as well as all the attractions that Mpumalanga has to offer. One is able to escape from the busy city life and relax.

I appreciate your feedback and will certainly bring it to the attention of the TEAM. We hope to have the opportunity of welcoming you back soon.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 May 2013 via mobile

Stayed at this hotel for 1 night on a business trip at first the check in was very friendly, helpful and seamless, the grounds and hotel once inside do not make you feel as if you are in the city. Staff are all super friendly and helpful and I enjoyed the stay, my room was clean and big enough, I will stay here again, very pleasant experience.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review, 6 May 2013
Dear Greg K

It was a pleasure hosting you during your stay and thank you for posting such a lovely review on TripAdvisor.

Protea Hotel Nelspruit is perfect for leisure and business travellers passing through. You explain the environment and grounds of the hotel so well and one is really able to relax and switch off from the busy city life.

Comfort is essential for all our GUESTs and I am so glad that your room met your needs. I am very lucky to work with an amazing TEAM and it is great to know that their friendly and helpful attitudes are extended to all our GUESTs.

I hope to welcome you back again when you are next in Nelspruit.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chynak
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 April 2013

I've stayed at this hotel multiple times, most recently in December, 2012. I have to say I've been really impressed with the property each time I've stayed there.

First, the property is very clean- their staff do a nice job keeping things looking nice. Also, as others have said the staff is very friendly. Once or twice we have asked if we could have a king bed instead of two queens, and while they haven't always been able to accommodate our request, they always seem to try to, which I appreciate. Also, wifi is free but it doesn't reach all of the rooms. It would be a nice touch if they could extend this service beyond the rooms located near the lobby.

Location-wise, the property is on the outskirts of Nelspruit on the main road leading to Kruger. This seems to be a pretty safe area (more so than the downtown at night). Nelspruit is not really a big town ( it's about a 10-15 minute drive to anywhere in town), and the hotel is located within an easy drive to Kruger (though it doesn't give you the lodge feel, but something more akin to a Hilton or Marriott)

In conclusion, I'd highly recommend this hotel for the visitor to Nelspruit.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chynak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review, 15 April 2013
Dear chynak

Thank you for your continued support of Protea Hotel Nelspruit and for posting a review on TripAdvisor.

Attention to detail is important to us and the STAFF is doing a great job in achieving this. We appreciate your praise of the friendliness of the STAFF and their continuous efforts to keep the hotel looking fresh.

As part of our commitment to offer the best GUEST service, we try to assist with all requests. Although we have not always been able to fulfil your bed configuration requests, I am happy to hear that the STAFF does try.

Although we are slightly outside the centre of Nelspruit, you have the convenience of town nearby and are only a short distance from all the attractions that Mpumalanga has to offer.

Until your next stay with us, we wish you safe travels.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Nelspruit

Property: Protea Hotel by Marriott Nelspruit
Address: 30 Jerepico Street, Nelspruit 1201, South Africa
Region: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 19 Hotels in Nelspruit
Price Range (Based on Average Rates): £
Hotel Class:4 star — Protea Hotel by Marriott Nelspruit 4*
Number of rooms: 94
Official Description (provided by the hotel):
Protea Hotel by Marriott Nelspruit - Experience True Hospitality in the Mpumalanga Capital. The award winning Protea Hotel by Marriott Nelspruit forms the ideal starting point from which to explore the Lowveld with abundant sunshine, lush hills and valleys. Get comfortable and cozy under our crisp white linen or make use of you en-suite bathroom to unwind. Maintain that sense of calm in the hotel's Fig Tree Restaurant, which overlooks the pool. It serves delectable buffet breakfasts daily, as well as a selection of lunch and dinner dishes from an extensive a la carte menu. Protea Hotel Nelspruit is ideally located with easy access to national roads and the Kruger Mpumalanga International airport. Only 63km from the world-renowned Kruger National Park, the hotel is situated in the heart of Big Five country. ... more   less 
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Also Known As:
Protea Hotel Nelspruit

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