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“Anniversary”

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St. Lucia Safari Lodge
Johannesburg, South Africa
1 review
“Anniversary”
Reviewed 1 July 2014

My husband and I spent our 1 year wedding anniversary at St Lucia Safari Lodge and enjoyed our stay tremendously. The staff were friendly and helpful and the place itself was beautiful. The only downside was that the pool was not cleaned, but it was the middle of winter so no harm done.

Thank you for a lovely experience.

  • Stayed June 2014, travelled as a couple
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Review collected in partnership with this hotel

Helpful?
Thank Marlan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this review, 21 July 2014
Dear Marlan St Lucia Safari Lodge would like to thank you for your support and hope to welcome you back for your 2nd year anniversary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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205 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Durban, South Africa
1 review
Reviewed 23 June 2014

the hostess that checked us in was very uptight, was not friendly at all. She doesn't even smile at us as guests. House keeping insulted us when we had locked the key in the house and asked for assistance. we were judges due to our age and called insane, not realising that we were standing around the corner waiting.

the pool area was amazing but the pool needs to be cleaned more often.
the rooms were neat and clean. property is beautiful.

  • Stayed June 2014, travelled with friends
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Review collected in partnership with this hotel

Helpful?
Thank Nichole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this review, 26 June 2014
Dear Guest,

Firstly I wish to apologise that you are not 100% satisfied with your stay at St. Lucia Safari Lodge.

We view your complaint in a very serious light and can assure you that the appropriate steps have been taken with the relevant departments

Our Lodge is under new management and we are pulling out all the stops to make our guests’ experiences unforgettable
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Johannesburg, South Africa
1 review
Reviewed 16 June 2014

Your african lady was extremely friendly and helpful. The facilities were not so great, blinds in bathroom was broken - so privacy was limited and rather uncomfortable. Found a few things not in working order. Stove very slow and old. Stayed for 5 days - carpets got quite dirty and there was no equipment to clean up.

  • Stayed June 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel

Helpful?
Thank Requel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this review, 26 June 2014
Dear Guest,

Firstly I wish to apologise that you are not 100% satisfied with your stay at St. Lucia Safari Lodge. I am really disappointed that our lodge staff did not address your concerns immediately, and, further, this situation should never have occurred.

We are in the process of renovating and replacing all older equipment, all appliances are supposed to have been checked to ensure that they are in good working condition, I will be investigating this and introduce measures to improve the accurate checking of rooms prior to guests arriving

All Chalets have subsequently been equipped with cleaning supplies

Our Lodge is under new management and we are pulling out all the stops to make our guests’ experiences unforgettable, watch this space!!!
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Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

Overall, a lovely room, and we thoroughly enjoyed our stay. The only issues worth mentioning is that no bath or hand towels were provided, the stove doesnt work propery (grill is broken) and there are not many utensils to cook with.

  • Stayed May 2014, travelled as a couple
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Review collected in partnership with this hotel

Helpful?
1 Thank J.r. D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this review, 21 July 2014
Dear JR Thank you for your review - We are in the process of replacing all older equipment, all appliances and amenities – including the hand/bath towels are supposed to have been checked prior to your arrival, I will be investigating this and introduce measures to improve the accurate checking of rooms prior to guests arriving.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
1 review
Reviewed 26 May 2014

No cleaning services where provided...friday to monday. Not providing towels is a problem especially holidaying in a seaside town. No TV remote provided. Dust on facebrick walls was a problem...should think of plastering those walls in bedroom.

  • Stayed May 2014, travelled as a couple
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Review collected in partnership with this hotel

Helpful?
Thank Haffez C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban
1 review
Reviewed 19 May 2014

Had a great time. Excellent value for money. The only concern I have, was that we were a big group looking to party for most of our stay there and there are strict noise "rules" for after 10pm. Great!

  • Stayed April 2014, travelled with friends
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Review collected in partnership with this hotel

Helpful?
Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban
1 review
Reviewed 8 May 2014

Hi, a big thank you Johan for your amazing hospitality. The way you went the extra mile to accomadate us when we told you that we were not used to such an open plan cottage was beyond just customer service. You made our stay an unforgettable relaxing experience and the folks enjoyed it so much, that im afraid they will want us to take them again sometime. We certainly wouldnt mind the trip back there at all. Thank you once again, to you and your staff.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jane N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. Lucia Safari Lodge

Property: St. Lucia Safari Lodge
Address: 103 McKenzie Street, St Lucia 3936, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > St Lucia
Hotel Style:
Ranked #16 of 32 Speciality Lodging in St Lucia
Price Range (Based on Average Rates): £
Hotel Class:3 star — St. Lucia Safari Lodge 3*
Number of rooms: 15
Official Description (provided by the hotel):
St. Lucia Safari Lodge is situated on the North East Coast of South Africa in the scenic town of Saint Lucia. It boasts 27 rooms of which 15 are 4 to 6 sleeper self catering units and 12 Bed and Breakfast Units. Siant Lucia is surrounded by South Africa's first world Heritage Site, initially named as The Saint Lucia Wetlands Park. Visit Game Parks, do Whale Watching, Snorkelling, Kayaking and plenty more ... more   less 
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