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“There are many better places for the same price” 3 of 5 bubbles
Review of St. Lucia Safari Lodge

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St. Lucia Safari Lodge
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“There are many better places for the same price”
3 of 5 bubbles Reviewed 15 July 2014 via mobile

Small room complete with a noisy humming fridge.
"Breakfast" lacked fruit or any healthy options.
The best thing about this place was the shower. It was so powerful (though probably not safe for kids or the elderly).
It was disappointing though as you'll want to take the shower off the wall and use it to clean the dirty room. But you can't.
Stay somewhere else.

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Coldbutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this review, 21 July 2014
Dear Coldbutter, FirstlyI wish to apologise that you are not 100% satisfied with your stay at St. Lucia Safari Lodge.
Our breakfasts are always a full English buffet with yoghurt and cereals with added additional choices to the menu, to allow for variety – sausages, hash browns and fish cakes etc. There should have been fresh fruit available and will be checking the buffet on a daily basis ensuring our standards are maintained.
We are renovating and replacing all older equipment – including the pressure in the showers. and thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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202 reviews from our community

Traveller rating
    32
    84
    56
    19
    11
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Swaziland
1 review
4 of 5 bubbles Reviewed 10 July 2014

Enjoyed our stay. St. Lucia is a wonderful place and the staff at the lodge were friendly and helpful. The rooms were not fancy and could use some updating but were adequate. Over all we were quite happy

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank rancanche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this review, 21 July 2014
Dear Rancanche St Lucia Safari Lodge would like to thank you for your support. Our Lodge is under new management and we are in the process of renovating, and pulling out all the stops to make our guests’ experiences unforgettable, watch this space!!!
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Johannesburg, South Africa
1 review
4 of 5 bubbles Reviewed 1 July 2014

My husband and I spent our 1 year wedding anniversary at St Lucia Safari Lodge and enjoyed our stay tremendously. The staff were friendly and helpful and the place itself was beautiful. The only downside was that the pool was not cleaned, but it was the middle of winter so no harm done.

Thank you for a lovely experience.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Marlan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this review, 21 July 2014
Dear Marlan St Lucia Safari Lodge would like to thank you for your support and hope to welcome you back for your 2nd year anniversary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
1 review
4 of 5 bubbles Reviewed 23 June 2014

the hostess that checked us in was very uptight, was not friendly at all. She doesn't even smile at us as guests. House keeping insulted us when we had locked the key in the house and asked for assistance. we were judges due to our age and called insane, not realising that we were standing around the corner waiting.

the pool area was amazing but the pool needs to be cleaned more often.
the rooms were neat and clean. property is beautiful.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Nichole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this review, 26 June 2014
Dear Guest,

Firstly I wish to apologise that you are not 100% satisfied with your stay at St. Lucia Safari Lodge.

We view your complaint in a very serious light and can assure you that the appropriate steps have been taken with the relevant departments

Our Lodge is under new management and we are pulling out all the stops to make our guests’ experiences unforgettable
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
3 of 5 bubbles Reviewed 16 June 2014

Your african lady was extremely friendly and helpful. The facilities were not so great, blinds in bathroom was broken - so privacy was limited and rather uncomfortable. Found a few things not in working order. Stove very slow and old. Stayed for 5 days - carpets got quite dirty and there was no equipment to clean up.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Requel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this review, 26 June 2014
Dear Guest,

Firstly I wish to apologise that you are not 100% satisfied with your stay at St. Lucia Safari Lodge. I am really disappointed that our lodge staff did not address your concerns immediately, and, further, this situation should never have occurred.

We are in the process of renovating and replacing all older equipment, all appliances are supposed to have been checked to ensure that they are in good working condition, I will be investigating this and introduce measures to improve the accurate checking of rooms prior to guests arriving

All Chalets have subsequently been equipped with cleaning supplies

Our Lodge is under new management and we are pulling out all the stops to make our guests’ experiences unforgettable, watch this space!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 June 2014

Overall, a lovely room, and we thoroughly enjoyed our stay. The only issues worth mentioning is that no bath or hand towels were provided, the stove doesnt work propery (grill is broken) and there are not many utensils to cook with.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank J.r. D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this review, 21 July 2014
Dear JR Thank you for your review - We are in the process of replacing all older equipment, all appliances and amenities – including the hand/bath towels are supposed to have been checked prior to your arrival, I will be investigating this and introduce measures to improve the accurate checking of rooms prior to guests arriving.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
1 review
3 of 5 bubbles Reviewed 26 May 2014

No cleaning services where provided...friday to monday. Not providing towels is a problem especially holidaying in a seaside town. No TV remote provided. Dust on facebrick walls was a problem...should think of plastering those walls in bedroom.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Haffez C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. Lucia Safari Lodge

Property: St. Lucia Safari Lodge
Address: 103 McKenzie Street, St Lucia 3936, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > St Lucia
Hotel Style:
Ranked #15 of 32 Speciality Lodging in St Lucia
Price Range (Based on Average Rates): £
Hotel Class:3 star — St. Lucia Safari Lodge 3*
Number of rooms: 15
Official Description (provided by the hotel):
St. Lucia Safari Lodge is situated on the North East Coast of South Africa in the scenic town of Saint Lucia. It boasts 27 rooms of which 15 are 4 to 6 sleeper self catering units and 12 Bed and Breakfast Units. Siant Lucia is surrounded by South Africa's first world Heritage Site, initially named as The Saint Lucia Wetlands Park. Visit Game Parks, do Whale Watching, Snorkelling, Kayaking and plenty more ... more   less 
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