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“Disappointing”

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St. Lucia Safari Lodge
Reviewed 16 July 2014

Overpriced for what it was. Room in need of refurbishment. Breakfast was very limited and the bacon was inedible.
Pool looked nice but we were visiting in winter. The room was freezing and the wind up heater given to us did nothing to hear the room.
This would've been great if the room had been cheap.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank karenm81186534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this reviewResponded 21 July 2014

Dear Karen, I apologise that you were not 100% satisfied with your stay at St. Lucia Safari Lodge. I wish that this was brought to my attention whilst you were with us, I could have addressed your concerns immediately, and, further, this situation should never have occurred.
Our breakfasts are always a full English buffet with yoghurt and cereals with added additional choices to the menu, to allow for variety – sausages, hash browns and fish cakes etc.
We have air cons in the units – which have heating and cooling options – as an alternative to heaters, which we don’t use at Safari Lodge
Our Lodge is under new management and in the process of renovating our units, thus, ensuring guests’ experiences are unforgettable
I do thank you for your feedback, without your valuable input we are unable to pinpoint our “problem areas

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106 - 112 of 212 reviews

Reviewed 15 July 2014 via mobile

Small room complete with a noisy humming fridge.
"Breakfast" lacked fruit or any healthy options.
The best thing about this place was the shower. It was so powerful (though probably not safe for kids or the elderly).
It was disappointing though as you'll want to take the shower off the wall and use it to clean the dirty room. But you can't.
Stay somewhere else.

  • Stayed: July 2014
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Thank Coldbutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this reviewResponded 21 July 2014

Dear Coldbutter, FirstlyI wish to apologise that you are not 100% satisfied with your stay at St. Lucia Safari Lodge.
Our breakfasts are always a full English buffet with yoghurt and cereals with added additional choices to the menu, to allow for variety – sausages, hash browns and fish cakes etc. There should have been fresh fruit available and will be checking the buffet on a daily basis ensuring our standards are maintained.
We are renovating and replacing all older equipment – including the pressure in the showers. and thank you for your feedback.

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Reviewed 10 July 2014

Enjoyed our stay. St. Lucia is a wonderful place and the staff at the lodge were friendly and helpful. The rooms were not fancy and could use some updating but were adequate. Over all we were quite happy

  • Stayed: July 2014, travelled with family
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Review collected in partnership with this hotel
Thank rancanche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this reviewResponded 21 July 2014

Dear Rancanche St Lucia Safari Lodge would like to thank you for your support. Our Lodge is under new management and we are in the process of renovating, and pulling out all the stops to make our guests’ experiences unforgettable, watch this space!!!

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Reviewed 1 July 2014

My husband and I spent our 1 year wedding anniversary at St Lucia Safari Lodge and enjoyed our stay tremendously. The staff were friendly and helpful and the place itself was beautiful. The only downside was that the pool was not cleaned, but it was the middle of winter so no harm done.

Thank you for a lovely experience.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Marlan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this reviewResponded 21 July 2014

Dear Marlan St Lucia Safari Lodge would like to thank you for your support and hope to welcome you back for your 2nd year anniversary

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Reviewed 23 June 2014

the hostess that checked us in was very uptight, was not friendly at all. She doesn't even smile at us as guests. House keeping insulted us when we had locked the key in the house and asked for assistance. we were judges due to our age and called insane, not realising that we were standing around the corner waiting.

the pool area was amazing but the pool needs to be cleaned more often.
the rooms were neat and clean. property is beautiful.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with this hotel
Thank Nichole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this reviewResponded 26 June 2014

Dear Guest,

Firstly I wish to apologise that you are not 100% satisfied with your stay at St. Lucia Safari Lodge.

We view your complaint in a very serious light and can assure you that the appropriate steps have been taken with the relevant departments

Our Lodge is under new management and we are pulling out all the stops to make our guests’ experiences unforgettable

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Reviewed 16 June 2014

Your african lady was extremely friendly and helpful. The facilities were not so great, blinds in bathroom was broken - so privacy was limited and rather uncomfortable. Found a few things not in working order. Stove very slow and old. Stayed for 5 days - carpets got quite dirty and there was no equipment to clean up.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Requel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this reviewResponded 26 June 2014

Dear Guest,

Firstly I wish to apologise that you are not 100% satisfied with your stay at St. Lucia Safari Lodge. I am really disappointed that our lodge staff did not address your concerns immediately, and, further, this situation should never have occurred.

We are in the process of renovating and replacing all older equipment, all appliances are supposed to have been checked to ensure that they are in good working condition, I will be investigating this and introduce measures to improve the accurate checking of rooms prior to guests arriving

All Chalets have subsequently been equipped with cleaning supplies

Our Lodge is under new management and we are pulling out all the stops to make our guests’ experiences unforgettable, watch this space!!!

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Reviewed 3 June 2014

Overall, a lovely room, and we thoroughly enjoyed our stay. The only issues worth mentioning is that no bath or hand towels were provided, the stove doesnt work propery (grill is broken) and there are not many utensils to cook with.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank J.r. D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSLKZN, General Manager at St. Lucia Safari Lodge, responded to this reviewResponded 21 July 2014

Dear JR Thank you for your review - We are in the process of replacing all older equipment, all appliances and amenities – including the hand/bath towels are supposed to have been checked prior to your arrival, I will be investigating this and introduce measures to improve the accurate checking of rooms prior to guests arriving.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Lucia Safari Lodge

Address: 103 McKenzie Street | St. Lucia Estuary, St Lucia 3936, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > St Lucia
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #17 of 31 Speciality Lodging in St Lucia
Price Range: £31 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — St. Lucia Safari Lodge 3*
Number of rooms: 15
Official Description (provided by the hotel):
St. Lucia Safari Lodge is situated on the North East Coast of South Africa in the scenic town of Saint Lucia. It boasts 27 rooms of which 15 are 4 to 6 sleeper self catering units and 12 Bed and Breakfast Units. Siant Lucia is surrounded by South Africa's first world Heritage Site, initially named as The Saint Lucia Wetlands Park. Visit Game Parks, do Whale Watching, Snorkelling, Kayaking and plenty more ... more   less 
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