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“Great value, wonderful location”

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Protea Hotel by Marriott Kruger Gate
Ranked #1 of 2 Hotels in Skukuza
Certificate of Excellence
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great value, wonderful location”
Reviewed 23 June 2012

We stayed here for just one night at the end of our holiday. The hotel is undergoing major renovations but the areas already finished, particularly the complex of wooden decks overlooking the river, are stunning. We were in a self-catering cottage which was great value for money compared to the poor standard of accommodation in Kruger itself. As locals we are staying more and more just outside Kruger and going into the park each day, instead of putting up with the low standards Kruger offers at ever increasing prices. The hotel staff were charming, friendly and efficient. The buffet dinner at the restaurant was excellent.The hotel is in a great setting on the Sabie River and just a stone's throw from Kruger gate. It really felt no different to being in the park and we will definately stay here again in the future. This will be a wonderful hotel when the renovations are complete - we just hope they don't hike the prices!

Room Tip: The thatched self catering cottages have two bedrooms plus a loft room, sleeping six altogether. The...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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804 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
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Cape Town
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 June 2012

The staff was very friendly, the food was great and it is just around the corner of the Kruger National Park. I definitely will recommend staying here. You have views of the park from a deck and we saw elephants, hippo's and buffalo's. The cocktail bar is also well stocked and the rooms are lovely.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jstander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 18 June 2012
Dear jstander,

Thank you very much for your feedback! I am glad you enjoyed your stay, and caught a glimpse of the animals from our deck!

i hope you will be returning soon - it would be our pleasure to host you once again at Protea Hotel Kruger Gate.

Kind Regards,

Francois Meyer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level 6 Contributor
125 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 6 June 2012

There are some bad reviews about this hotel and for the life of me I cannot understand why.

- Just 2 min from the world famous Kruger National Park
- Included buffet breakfast and dinner - both were superb
- Staff were unbelievably friendly, competent and eager to please
- Rooms were comfortable (we had two and both were fine)
- Saturday night included a local dance show
- Free internet (in lobby)
- Night safari was well organised

Compared to the other hotels around - great value.

Can't go wrong here.

Stayed June 2012, travelled with family
Helpful?
2 Thank RTWTripping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 18 June 2012
Dear RTWTripping,

Thank you very much for your review! I am glad that Protea Hotel Kruger Gate met your expectations. I will be sure to congratulate the staff on their exceptional service.

I hope you will be staying with us again soon.

Kind Regards,

Francois Meyer
General Manager
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Yorkshire
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 May 2012

I thought Protea Kruger Gate was fantastic. The rooms were lovely, the food was amazing, the staff were extremely friendly and polite and it is a very very short drive to the entrance of Kruger National Park. 5* service across the board. I would definitely return.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Popsy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 4 June 2012
Dear Popsy28,

Thank you for your wonderful review! I am delighted to to hear that Protea Hotel Kruger Gate met your needs, and that the service was to your expectations.

I hope you will be staying with us again soon, and we look forward to welcoming you back in the near future.

Francois Meyer
General Manager
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Johannesburg, South Africa
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 April 2012

This hotel is in desperate need of an upgrade. The rooms are tired and whilst I do understand that they are being redone, I don't think the hotel should advertise itself as 4star currently. The common areas are decent enough but the rooms are old and the bathrooms even worse. They are the type you expect to find in a 2 star hotel. I am currently staying because I have no choice now that I am here. The first night we had no hot water. The second night was fine. The third, tonight, again no hot water. Apparently because the room above with whom we share a geyser has finished all the hot water! Never have I experienced this at another hotel. The bathrooms are bland, grubby and basic. Not what a four star hotel should have. The restaurant and porter staff are polite enough;the concierge staff need training in basic hospitality. The only positive we had was David, the head chef who was most accommodating with regard to our dietary needs. Am very disappointed as this was a holiday we were looking forward to. The only thing exceptional and possibly four/five star, about this hotel is the location.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sadiyya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 3 May 2012
Dear Sadiyya,

Thank you for your review regarding our hotel. We rely on feedback such as yours to ensure we meet and exceed GUEST expectations. Please accept my deepest apologies for the incovenience which you experienced as a result of the water not being hot in your room. This matter will be addressed urgently to ensure that it is rectified, and that none of our GUESTS have to experience such again. As you have mentioned in your review, we are currently refurbishing the hotel to ensure an improved GUEST experience.

Furthermore, I will congratulate our head chef and thank him for his examplery service.

I hope you will return after our refurbishment for another experience of our hotel.

Your sincerely,

Francois Meyer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel
1 review
Reviewed 27 April 2012

The location of the hotel is perfect and the entrance, the terrace and dinner area are nice.
Unfortunately the interior in the rooms is very old and looks a little shabby. Considering the price an update is absolutely necessary.
Breakfast and dinner were good but nothing special if I compare it with other places in SA.
The staff was always friendly and courteous.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jools_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 3 May 2012
Dear Jools_83,

Thank you for your review of our hotel! We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please be advised that we are currently undergoing renovations at the hotel which include a refurbishment of the rooms, and this will ensure an improved experience for our GUESTS.

I hope you will be our GUEST again soon to experience our hotel after completion of the refurbishment.

Best regards,

Francois Meyer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 6 Contributor
103 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 25 April 2012

All the rooms are tired,and the smell of mold is overwhelming.Tired is a good word.they notified
Me of renovations only 2 days before I arrived( I would have cancelled) .the food at buffet is very good,off the menu,horrific.You are paying for t he location here,which is prime.doesn't match the standard of protea hotel,which I frequent.To sum it up you shouldn't bother to stay here.

Room Tip: Ther are no good rooms.
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mattata1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 3 May 2012
Dear Mattata1,

Thank you for your feedback regarding your stay with us. Please accept my sincere apologies for the unpleasant smell in your room, as well as the unsatisfactory food from the a la carte menu. I have discussed this with the managers concerned to ensure that such is not repeated again. Also, I would like to extend my apologies for the delay in communication regarding the renovations which are currently taking place at the hotel. In our efforts to refurbish the hotel and enhance our GUESTS experience, we also strive to ensure as minimal inconvenience to the GUESTS as possible.

I hope you will return soon and afford us another chance to show you true Protea Hotels hospitality.

Yours sincerely,

Francois Meyer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Kruger Gate

Property: Protea Hotel by Marriott Kruger Gate
Address: Portia Shabangu Rd | on Sabi River at the Paul Kruger Gate, Skukuza 1350, South Africa
Region: South Africa > Mpumalanga > Skukuza
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Skukuza
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Protea Hotel by Marriott Kruger Gate 4*
Number of rooms: 96
Official Description (provided by the hotel):
Protea Hotel by Marriott Kruger Gate - Where the bushveld is your playground, no matter your age! Protea Hotel by Marriott Kruger Gate, a superior lodge style hotel on the banks of the Sabie River in Mpumalanga offers an affordable luxury getaway. The ambiance of comfort is unforgettable in the context of the African bush. Enjoy the serenity of being in a tree house that overlooks the bushveld, whilst you watch the wildlife go by. Keep your head in the clouds as the veranda and walkway to your air-conditioned room is at a level normally the sole domain of the variety of birds found in the area. Situated only 100 meters from the Paul Kruger Gate of the Kruger National Park, the luxurious Protea Hotel by Marriott Kruger Gate provides guests with the ideal location from which to experience wildlife first-hand. This lodge offers bush drives in a Private Reserve and throughout the Kruger National Park, along with open vehicle safaris and organized game trails for you and your family. Don't forget your binoculars in this birdwatchers paradise. A days adventure is best ended off with a visit to the stunning open air Lapa Restaurant. With an extensive array of local foods to choose from, enjoy a dinner under the African stars. We can even make special arrangements for a Tree house sleep out. ... more   less 
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Also Known As:
Protea Kruger Gate Hotel Skukuza
Protea Kruger Gate Skukuza
Protea Hotel Kruger Gate
Kruger Gate Hotel
Protea Hotel By Marriott Kruger Gate South Africa/Skukuza

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