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“Peaceful stay”

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Protea Hotel by Marriott Kruger Gate
Ranked #1 of 2 Hotels in Skukuza
Certificate of Excellence
Reviewed 10 September 2013

We stayed at the hotel for 5 days it to be comfortable. The desk people were not as attentive as they could have been. The bar was empty and it was difficult to get a drink. The rooms were wonderful and comfortable. The food was OK at dinner. You could always find something good to eat., Breakfast was sonderdul and service was very efficient. It was very close to the park gate. The viewing area always had something to watch. After 8:00 at night the place was very quiet. I would recommend this hotel to anyone traveling to Kruger.

  • Stayed: September 2013, travelled with friends
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1  Thank Marilyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this reviewResponded 25 September 2013

Dear Marilyn M

Thank you for your feedback and for sharing it on TripAdvisor.

After completing our recent refurbishment of the hotel, it is amazing to know that your stay was comfortable and that your enjoyed the rooms.

I am sorry that the service from the desk and the bar area were below par. I can understand your frustration and assure you that I have addressed this with the relevant TEAM members. Offering the best GUEST service is of the utmost importance at Protea Hotels.

As most GUESTS go for long safaris and explore the bushveld, our breakfast TEAM make sure that the spread is tasty and wholesome. They will be thrilled when they see your comments.

After a long day, I can certainly recommend the viewing decks whilst sipping on a drink. One can relax whilst catching a glimpse of the animals walking by.

We look forward to your return.

Kind Regards
Francois Meyer
General Manager
Protea Hotel Kruger Gate

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499 - 505 of 865 reviews

Reviewed 5 September 2013 via mobile

Next to Kruger gate. Beatiful hotel in the middle of wild country. People are very nice. Try to do a night park trip lot of lions and other animals difficult to see during the day. Awsome experience.Breadfast was ok.

  • Stayed: September 2013
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Thank andres m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this reviewResponded 25 September 2013

Dear andres m

With a title like ‘Fantastic’, I find it very hard not to smile. Thank you for such a great review.

I am fortunate to work with such friendly, efficient and passionate STAFF. I will congratulate them once again on delivery the best GUEST service.

One of the beautiful things to experience when visitin the Kruger National Park is watching the animals in their natural environment. I hope you managed to see lots of them whilst on your safari.

Be sure to visit when you are next in the bushveld.

Kind Regards
Francois Meyer
General Manager
Protea Hotel Kruger Gate

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Reviewed 4 September 2013

Beautiful facility. Charming rooms with large floor to ceiling windows overlooking lots of green plants with monkeys and birds right out side your room. The buffets for dinner were great. Would recommend this facility highly.

Room Tip: All the rooms are well located.
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  • Stayed: July 2013, travelled with friends
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Thank CarolR7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this reviewResponded 25 September 2013

Dear CarolR7

It is always humbling to receive such wonderful feedback and to know that our GUESTS have enjoyed their stay with us.

A holiday in the bushveld is always special. Being surrounded by the wildlife and the flora does wonders for the stress levels. Protea Hotel Kruger Gate is designed to blend in with the natural surroundings and it seems as if you go the rest and relaxation you were looking for.

I will pass on your comments regarding the buffet dinners to the chef and TEAM. I am positive that this will inspire them to deliver the best food at all times.

Thank you for your recommendations and we hope to welcome you back soon.

Kind Regards
Francois Meyer
General Manager
Protea Hotel Kruger Gate

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Reviewed 3 September 2013

I stayed at this hotel which is situated within meters of Kruger Gate at Kruger National Park. I was quite impressed with the style of the hotel, the service was good and the food was fantastic.
I regularly go to Kruger and would stay there again in the future

  • Stayed: August 2013, travelled on business
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Thank WOWCapeTownTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this reviewResponded 25 September 2013

Dear WOWCapeTownTours

What positive feedback! Thank you for posting your comments on TripAdvisor.

Being located within metres of the Paul Kruger is very convenient for GUESTS. Whether doing a self-drive or going on scheduled safaris, those extra few hours sleep make all the difference.

We have recently finished renovations and I am happy to hear that the new style of the public areas and rooms were to your liking.

The TEAM is committed to providing on the best, and this is evident in your experience of the service and delicious meals. I commend them all on their continuous efforts.

I hope you enjoyed the rest of your travels.

Kind Regards
Francois Meyer
General Manager
Protea Hotel Kruger Gate

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Reviewed 29 August 2013

This was the only place in SA where we encountered bad service. With only a couple of exceptions the staff were surly and inattentive. Waiting times for service at the evening meal were unacceptable. We had to wait for 30 minutes for drinks to arrive after ordering and when they arrived they were wrong. The staff did not seem to care at all to the point of near rudeness, so unlike the rest of the country!. Room was supposed to sleep 2 adults and 2 children. It barely did. The children were on an L-shaped sofa bed and had been provided with one duvet between them. We requested a second which came quickly but with the usual surly attitude. When we left there was an argument over whether the room had been paid for because they "did not recognise our travel agents name" (unlike everywhere else we stayed!) and they tried to get us to pay again and reclaim the money from our agents. I refused and was thankful I had not given them my card details on arrival. This may have been an admin error but felt like a scam. Good points - it is very beautiful and great location on edge of the national park.

  • Stayed: August 2013, travelled with family
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1  Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this reviewResponded 18 September 2013

Dear Simon B

Thank you for taking the time to review our hotel. Your feedback will certainly assist us with our search for excellence.

We are very lucky to have Kruger National Park as our backyard. I am pleased that our location was of benefit to you during your stay.

I am extremely sorry that you had such a below par experience with us. Not only is this disappointing, but very concerning as we aim to offer the best GUEST service. It is unfortunate that this was not the case and I have addressed this with the TEAM already.

There is no excuse for the lack of the bedding in your room or the confusion around your prepayment. I can assure you that these are not the standards we are usually proud to offer and additional emphasis will be put into all areas to prevent this from reoccurring.

I would welcome the opportunity to discuss this with you directly. You can contact me via email at gm@phkrugergate.co.za.

I really hope that we will have the opportunity to welcome you back to the bushveld to show you true Protea hospitality.

Kind Regards
Francois Meyer
General Manager
Protea Hotel Kruger Gate

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Reviewed 27 August 2013

Room was nice with a comfortable bed. It was the rest of the property that made the stay so good. The atmosphere after dark was very nice. This was my first time to Kruger Park and While I wanted to stay in the park, there were no rooms available. I was able to secure a room, site unseen and no ability to do any research. I was very pleased! The reception area, restaurant, etc are outdoors and with the grounds lighting after dark, the effect was great! The food was good with good service and a very nice all day tour of the park. I will return with my spouse!

Room Tip: Ask for an upper room.
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  • Stayed: August 2013, travelled solo
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Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this reviewResponded 29 August 2013

Dear Kim H

Thank you for your review and I am thrilled with your title.

Our location is in the heart of the bushveld together with the majestic surroundings means that GUESTS can have an amazing experience. Your enjoyment of our hotel rings true to what the entire TEAM aim to deliver for every GUEST.

I look forward to welcoming you back as well as your spouse on your next visit.

Kind Regards
Francois Meyer
General Manager
Protea Hotel Kruger Gate

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Reviewed 18 August 2013

After an early morning flight into Jo'burg, and another 5, 6 hours drive to the Kruger area, I fall in love with this hotel the minute I stepped into the lobby.

The expansive open air lobby and reception area was nested in a canopy of trees, and its elegant African decor immediately engaged my mood for the busy experience.

What made this lodge really stand out was its large bush like grounds and common areas, and in particular, the tree house like viewing decks. The viewing decks were very inviting. I always wanted to sit there, and never wanted to leave. The deck is very big, with a main deck area, a bar, and several tree houses like huts, but always just a few guests out there, and made the experience very peaceful and relaxing.

The accommodation included breakfast and dinner. The buffet dinner was hosted in an open air restaurant with a huge bonfire in the middle. I don't usually like buffets, but I was very impressed with the meals. Lots of variety of different kinds of meats, side dishes, vegetables, and desserts etc. They served us delicious and high quality meals.

The breakfast buffet was excellent as well, which is pretty consistent with most of the breakfast meals we had in South Africa.

The room itself was nothing special and pretty standard with your average hotel room. Except we saw Zebras eating outside of our windows. We were comfortable in the room and slept well.

There is free wifi in the lobby area only. I used it in the evenings. The lobby was very comfortable, so it was fine plug my laptop in and use the internet to check emails etc there.

This hotel is very close to the Paul Kruger gate. You can see the gate just before turning into the hotel, and you can even walk to that gate.

We stayed here for 2 nights in order to explore the Panoramic Route, and being able to enter into the Kruger gate early the following day.

I would love to stay here longer, and highly recommend staying here.

  • Stayed: July 2013, travelled with family
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2  Thank HappyTraveler852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this reviewResponded 29 August 2013

Dear HappyTraveler852

Your review is truly spectacular and we appreciate you posting such detailed feedback no TripAdvisor.

There is definitely something magical about the bush and a holiday here is always revitalizing. I am a big fan of the viewing decks myself and hearing of your enjoyment is pleasing.

The chef and TEAM are inspired to continuously deliver unique dishes on our buffets and they will be motivated by your positive comments.

Maybe next time you can stay a little longer.

Kind Regards
Francois Meyer
General Manager
Protea Hotel Kruger Gate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Kruger Gate

Address: Portia Shabangu Rd | on Sabi River at the Paul Kruger Gate, Skukuza 1350, South Africa
Region: South Africa > Mpumalanga > Skukuza
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Skukuza
Price Range: £167 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Kruger Gate 4*
Number of rooms: 96
Official Description (provided by the hotel):
Protea Hotel by Marriott Kruger Gate - Where the bushveld is your playground, no matter your age! Protea Hotel by Marriott Kruger Gate, a superior lodge style hotel on the banks of the Sabie River in Mpumalanga offers an affordable luxury getaway. The ambiance of comfort is unforgettable in the context of the African bush. Enjoy the serenity of being in a tree house that overlooks the bushveld, whilst you watch the wildlife go by. Keep your head in the clouds as the veranda and walkway to your air-conditioned room is at a level normally the sole domain of the variety of birds found in the area. Situated only 100 meters from the Paul Kruger Gate of the Kruger National Park, the luxurious Protea Hotel by Marriott Kruger Gate provides guests with the ideal location from which to experience wildlife first-hand. This lodge offers bush drives in a Private Reserve and throughout the Kruger National Park, along with open vehicle safaris and organized game trails for you and your family. Don't forget your binoculars in this birdwatchers paradise. A days adventure is best ended off with a visit to the stunning open air Lapa Restaurant. With an extensive array of local foods to choose from, enjoy a dinner under the African stars. We can even make special arrangements for a Tree house sleep out. ... more   less 
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Also Known As:
Protea Kruger Gate Hotel Skukuza
Protea Kruger Gate Skukuza
Protea Hotel Kruger Gate
Kruger Gate Hotel
Protea Hotel By Marriott Kruger Gate South Africa/Skukuza

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