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“Stay of a life time !”

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Protea Hotel by Marriott Kruger Gate
Ranked #1 of 2 Hotels in Skukuza
Certificate of Excellence
Mumbai
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Stay of a life time !”
Reviewed 12 March 2014

The hotel is located on kruger gate and beautifully designed rooms and surroundings. its a must stay experience of a life time, everything is so very perfect. Ambience, services overall atmosphere is great. ! we had a great stay there in Jan'14.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ankit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 17 March 2014
Dear GUEST

Thank you for your wonderful comments on Tripadvisor. I am so delighted that you enjoyed your stay at the Protea Hotel Kruger Gate, is it a wonderful experience to feel so close to nature, we are so lucky to be so close to the Kruger National Park.

Thank you for choosing to stay at Protea Hotel Kruger Gate and we look forward to welcoming you back again soon.
Yours sincerely,
F Meyer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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793 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
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CT
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 March 2014

Nice rooms, great views. A wildebeast came to visit out my back picture window. Monkeys met us in the early a.m. on the way to breakfast. Cold water was always out in the lobby and the AC works great. Nice rooms. Excellent food.

Room Tip: Ask for one closer to the lobby as it can be a bit of a hike to the restaurant until you find the ba...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chlovis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 4 March 2014
Dear GUEST

Thank you for your wonderful comments on Tripadvisor. I am so delighted that you enjoyed your stay at the Protea Hotel Kruger Gate, is it a wonderful experience to feel so close to nature, we are so lucky to be so close to the Kruger National Park.

Thank you for choosing to stay at Protea Hotel Kruger Gate and we look forward to welcoming you back again soon.
Yours sincerely,
F Meyer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glens Falls, New York
Level Contributor
107 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 2 March 2014

This hotel is right at Kruger gate and the property overlooks Kruger Park. We saw elephants and other animals right from the bar and pool. The property itself really lacked customer service. Property looks good, rooms are fine. Good size but basic. But it is all about the park not your room. Tours leave all day from the property. They do have a safari desk but we found the man who worked it was less than helpful, He wasn't interested in helping and even straight out lied to avoid stepping away from his computer game. This could be a great property if it got a GM who took an active part in the running of it and everyone was held accountable for the customer experience not complaining about wasn't their job. Huge spiders everywhere, monkeys and baboons! Of course this is everywhere in Kruger. We even saw a brown cobra on property. Great wildlife but don't look expect service or good food.

Room Tip: There are a lot of bugs and spiders are absolutely everywhere. You may want a 2nd floor room. Book...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mangocatpurring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 4 March 2014
Dear GUEST.
Thank you for your review and for sharing your comments with the TripAdvisor community. We are privileged to be situated in such a beautiful setting which allows GUESTS to experience wildlife first-hand.
Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the safari desk by no means reflects the high standard of quality and service that Protea Hotel Kruger Gate is usually proud to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings.
Your interest and concern are much appreciated, and I hope to have the privilege of welcoming you to Protea Hotel Kruger Gate again soon.
Yours sincerely,
F Meyer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 16 February 2014

My husband and I thoroughly enjoyed our stay at this hotel.

It is conveniently situated outside the Paul Kruger Gate. The place was really clean and beautifully kept. The staff were so friendly, nothing was too much trouble. We found the bed to be one of the most comfortable we have ever slept in, nice spacious bedroom with walk in bathroom. My one criticism would be not enough hanging space for clothes, there is one small wardrobe. Overall I would recommend this hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Everden99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 17 February 2014
Dear GUEST
Thank you for your positive comments on TripAdvisor. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!
Yours sincerely,
F Meyer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 February 2014 via mobile

Kruger park lodge
I have been writing views of our recent travels through South Africa, and did not commence my travel advisories in chronological order.
This presents a problem as each place I stayed at , was nicer than the last,but not qualitative. Each one was amazing for the portion of the experience we were sharing, as it related to the surroundings we were in.
We had travelled 4-5 hours from Swaziland to get to Kruger national park reserve ,with the final 2 hours driving through the park. We had entered the park from the Melalane Gate at the south end,and drove through the reserve building our appetites for this point.
The grounds and layout of this property astounded us in that it was amazing that the developers had decided to create what they did within a 1/4 mile from the reserve, backed onto the river.
My impression was that I had travelled to a south sea island resort, not a game reserve.
The open feeling of the place, the walkways,pool area, raised lookout topped by the amazing outdoor dining barbecue buffet are just hard to beat.It was kind of a shame to go to see animals instead of spending the day just inside these lush surroundings. One can wake up in the AM to impalas waltzing around your rear door, or monkeys swinging by you at the pool.
There is a gym, but this is really just a nice little raised platform lookout room with a treadmill and an all in one machine that was not really worth playing with.
There is also a spa which offers massage and I heard reports that they were very good.
Breakfast buffet was also first class with a multitude of choice.
I would point out here that almost all the places offering the breakfast buffets were excellent, and the only negative is the slowdown when people want their own special omelet ,as everybody stands there holding their plates of food.
It seemed that all places we visited, not a single employee at the egg counter had the ability to prejudge the demand and commence a few at a time,eg regardless of how many people were standing in line in front of them with other food getting cold on their plate.
This is not a critique of Protea Kruger Gate, but a general comment across the board
Still , a top rated place

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Elliott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 17 February 2014
Dear GUEST

Thank you for your wonderful comments on Tripadvisor. I am so delighted that you enjoyed your stay at the Protea Hotel Kruger Gate, is it a wonderful experience to feel so close to nature, we are so lucky to be so close to the Kruger National Park.
We are privileged to be situated in such a beautiful setting which allows GUESTS to experience wildlife first-hand. Coupled this with our comfortable newly refurbished rooms, boma dining and friendly service; one is sure to have a great stay

As far as the egg station goes, I will bring it to my TEAMS attention Thank you for choosing to stay at Protea Hotel Kruger Gate and we look forward to welcoming you back again soon.
Yours sincerely,
F Meyer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boksburg, South Africa
Level Contributor
80 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 February 2014

The perfect hotel for the bush lover who wants comfort as well as quick and easy access to the Kruger Park without having to stay in the park. Newly refurbished and tastefully decorated rooms. Fantastic Boma dinners each evening with great variety. A lovely pool area to cool off in after a day off searching for animals. A place we love to return to often with our children.

Room Tip: The slightly more expensive rooms offer fridges which helps to keep drinks cool when your heading ou...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SureTravel24-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 17 February 2014
Dear GUEST
Thank you for sharing your positive experience with the TripAdvisor community.

A holiday in the bush is a great treat and comfortable rooms, with delicious food and beverage offerings make such a difference. To top it all, being located just metres away from the Paul Kruger Gate is convenient and unique to Protea Hotel Kruger Gate.

I am delighted to receive such lovely comments and hope to welcome you back soon.
Yours sincerely,
F Meyer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 February 2014

We chose the Protea Kruger Gate Hotel because of its' proximity to Kruger Gate AND Sabi Sands. The location is excellent.
On the positive side, we had these great experiences:
1. A timely and friendly pickup from the airport by Samson (extra fee).
2. A very pleasant couples massage in a setting that is unique in the world. The massage hut looked out into the Sabi River and we even saw an elephant walk by as we were getting pampered in this unique environment. You actually heard the REAL sounds of birds and insects that are prerecorded in other spas.
3. A great panorama tour (with Samson, again) that he allowed us to customize to our needs. At the end, we wanted to go to Kruger Park for an hour instead of visiting Mac Mac Falls and he changed the route for us. (Of course, we paid the entrance fee to the park).
4. Ample rooms, decent but average buffet food.
5. A great drive to the airport by Brendon Steele of Elephant Herd. Very knowledgeable and friendly driver. We learned a lot on our way to the aiport.

On the negative side, these were the drawbacks:

1. We hired a premium morning game drive by Elephant Herd Safari Tour Operator to Sabi Sands. We had to be ready at 4:45 am and we felt very rushed (by Wayne?) to get us there. Overall, it wasn't worth the premium fee or waking up so early.

2. We requested a late check out of 1pm because our flight left from Nelspruit at 4:40pm. Although the hotel didn't look at all like it was fully booked we were only allowed a 12:00 late checkout. We were certain that the courtesy could have been granted to us with very small effort on their part.

3. The front-desk staff wasn't particularly friendly.

We would recommend it greatly but NOT for going to Sabi Sands. If you wish to go to Sabi Sands better stay in one of their lodges.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank misterwalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH-KrugerGate, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review, 11 February 2014
Dear GUEST.
Thank you for your review and for sharing your comments with the TripAdvisor community. Our location and facilities is definitely a huge bonus when visiting the Kruger National Park. Your commendations of Samson in particular are highly valued, and I wish to assure you that we have congratulated him for doing such an outstanding job!
Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.

Your interest and concern are much appreciated, and I hope to have the privilege of welcoming you to Protea Hotel Kruger Gate again soon.
Yours sincerely,
F Meyer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Kruger Gate

Property: Protea Hotel by Marriott Kruger Gate
Address: Portia Shabangu Rd | on Sabi River at the Paul Kruger Gate, Skukuza 1350, South Africa
Region: South Africa > Mpumalanga > Skukuza
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Skukuza
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Protea Hotel by Marriott Kruger Gate 4*
Number of rooms: 96
Official Description (provided by the hotel):
Protea Hotel by Marriott Kruger Gate - Where the bushveld is your playground, no matter your age! Protea Hotel by Marriott Kruger Gate, a superior lodge style hotel on the banks of the Sabie River in Mpumalanga offers an affordable luxury getaway. The ambiance of comfort is unforgettable in the context of the African bush. Enjoy the serenity of being in a tree house that overlooks the bushveld, whilst you watch the wildlife go by. Keep your head in the clouds as the veranda and walkway to your air-conditioned room is at a level normally the sole domain of the variety of birds found in the area. Situated only 100 meters from the Paul Kruger Gate of the Kruger National Park, the luxurious Protea Hotel by Marriott Kruger Gate provides guests with the ideal location from which to experience wildlife first-hand. This lodge offers bush drives in a Private Reserve and throughout the Kruger National Park, along with open vehicle safaris and organized game trails for you and your family. Don't forget your binoculars in this birdwatchers paradise. A days adventure is best ended off with a visit to the stunning open air Lapa Restaurant. With an extensive array of local foods to choose from, enjoy a dinner under the African stars. We can even make special arrangements for a Tree house sleep out. ... more   less 
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Also Known As:
Protea Kruger Gate Hotel Skukuza
Protea Kruger Gate Skukuza
Protea Hotel Kruger Gate
Kruger Gate Hotel
Protea Hotel By Marriott Kruger Gate South Africa/Skukuza

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