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“This is not a four star”

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Premier Hotel The Winkler
Ranked #5 of 10 Hotels in White River
Roodepoort, Gauteng, South Africa
Level Contributor
156 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“This is not a four star”
Reviewed 17 June 2013

We stayed there on Saturday night, trouble checking in and service from staff is non existent. The price is not cheap either- if I have to be in the area again I would rather sleep in my car- they need to train the staff how to treat paying guests- rather stay at a smaller establishment in the area.

Room Tip: dont go near the dump
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adrienne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Premier Hotel The Winkler, responded to this review, 19 June 2013
Dear Guest,

Firstly I would like to thank you for taking my call earlier today and providing us with your stay commentary as my TEAM and I can only improve our service and standards based on the feedback from our very valued GUESTS like yourself.

It is with great disappointment and embarrassment that I have come to learn of your unpleasant stay. As a proud General Manager and keen traveler myself, I can assure you that your feedback has been taken to heart and I have discussed this with the relevant managers as to try and understand why we had failed so dismally.

I always believe that attention to detail and going the extra mile is of vital importance to ensure that our GUESTS experience a memorable stay especially when shared with a such an amazing event like a live International Rugby match.

Your feedback has allowed me to investigate why we have failed to meet your expectations and we will implemented more in depth training with our STAFF to ensure that our GUESTS knows we value that they choose us as their accommodation destination.

As mentioned - if you ever feel like taking a drive to the Lowveld again to take a break from the busy city life, please call on me. I will gladly host you so that you can experience true Protea Winkler hospitality.

Yours sincerely,

Charmaine Kotze - General Manager
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237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Lexington, Kentucky
Level Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 April 2013 via mobile

Stayed here for two nights with a smarTours trip. The hotel is charming with its architectural courtyard and sweeping gardens. Rooms and general styling are a little dates, but they fit it well. Complimentary wifi was enjoyed by many to upload game drive pictures while enjoying sundowners on the veranda. Meals offered a wide variety of options, but its best to let the crowd thin out a little first.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank whadam00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Premier Hotel The Winkler, responded to this review, 25 April 2013
Dear "whadam00",

Your recommendations of our hotel and its facilities are much appreciated! The TEAM is thrilled to hear you enjoyed your stay with us and we have been able to make your visit to the Kruger Park area an enjoyable one...

Do make sure you visit us again when next in South Africa!

Warm regards,

Charmaine Kotze - General Manager
Protea Hotel The Winkler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Africa
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 April 2013

We stayed here in December 2012 as our family holiday Christmas getaway. We rather disappointed as they advised that the hotel had an extensive upgrade. It was lacking character and felt cold. The facilities are old and few. The food is great and in abundance. The hotel is fine for a stop to do and see other attractions in the area, but does not offer much for family entertainment at the hotel. Dinner is expensive! While in the area, try induna adventures for some white water rafting, was great family fun!

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carla L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Premier Hotel The Winkler, responded to this review, 10 April 2013
Dear "Carla L",

Thank you for your candid feedback on our tripadvisor page. Clearly, we are disappointed to hear we have not been able to exceed your expectations, especially when it comes to our facilities on offer. The hotel has been refurbished some years ago and generally our facilities are perceived positively by our guest. Unfortunately, we have not been able to live up to your expectations, which we sincerely regret.

The kids zone, garden play sections and swimming pool facilities are available at the hotel but we will most definitely look at further enhancing our kids facilities, especially over the holiday periods as mentioned in your review. Thank you for pointing out this improvement area.

We do sincerely hope you will allow us to welcome you back at the Protea Hotel The Winkler, allowing the TEAM to restore your confidence in our hospitality and service.

Yours sincerely,

Charmaine Kotze - General Manager
Protea Hotel The Winkler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 9 April 2013

This was our first stay at this hotel. Very surprised at this stunning hotel. The location is beautiful amongst the vast roaming hills and rich vegetation. The hotel grounds are so well maintained and ideal for day or night walks. The staff were very helpful at all times. The rooms are very comfortable, well furnished, and very clean. Activities for the kids, which is a bonus. Evening drinks on the porch out side the bar was very refreshing. Lovely and relaxing view. The buffet dinner could however do with some sprucing up. Was a bit disappointing. Planning on going back though. Thoroughly enjoyed this hotel.

Room Tip: Pool facing rooms are the best, you get an overall view of the roaming hills, vegetation and the poo...
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kershree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Premier Hotel The Winkler, responded to this review, 10 April 2013
Dear "Keshree",

On behalf of the entire TEAM, I thank you for your kind recommendations. Your detailed comments on our services and facilities are much appreciated and will be celebrated with all team members. I will discuss your comments on the buffet offering with our kitchen TEAM and use this during our monthly review.

Glad to hear you enjoyed the tranquility and beauty of our hotel grounds and of course the stunning views of the Lowveld. Looking forward to welcoming you back again soon upon your return to Mpumalanga!

Warm regards,


Charmaine Kotze - General manager
Protea Hotel The Winkler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
79 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 28 March 2013

We stayed here as part of a group while visiting Kruger national park. It was a nicely laid out hotel with a nice pool, beautiful grounds and patios where you could sit out and enjoy the grounds. It's about 45 minutes to the park but a nice place to return to with good food at the restaurant. Water in the room and a safe. Rooms are a bit dated.

Stayed March 2013, travelled as a couple
Helpful?
Thank belllasadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Premier Hotel The Winkler, responded to this review, 3 April 2013
Dear "belllasadie",

We much appreciate your kind and honest feedback on your recent stay with us during your visit to South Africa. We are happy to hear that we have been able to create a comfortable stay and you have enjoyed the views from our patio at the hotel, overlooking the lush hotel gardens and pool.

Do make sure you pay us another visit when returning to South Africa in future.

Warm regards,

Charmaine Kotze - General Manager
Protea Hotel The Winkler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 February 2013 via mobile

Spent two nights here in Feb, 2013. Staff was great, very friendly and helpful. Ate breakfast and dinner which were great both days. Good variety of fruits and veggies. Maddy's omelettes were great. Big plus, the air conditioner worked very well although at night it wasn't needed just to cool off the room in the heat of the day. The entire property is beautiful from the entrance atrium to the pool and open property area behind the hotel. We were visited by massive crickets during the night so it was a surprise in the morning. Just shooed them back outside. About 20 minutes to the entrance gate of Kruger National Park. Well worth considering as a place to stay.

Stayed February 2013, travelled as a couple
Helpful?
1 Thank Globetrottersx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Premier Hotel The Winkler, responded to this review, 26 February 2013
Dear "Globetrottersx2",


We are thrilled to hear that you have truly enjoyed your stay with us during your visit to the beautiful Kruger Park area... Next time around, we will make sure we scare the crickets away before arrival... :0

Greetings form the entire TEAM at the hotel and we look forward to welcoming you back again in future.

Yours sincerely,

Charmaine Kotze - General Manager
Protea Hotel The Winkler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
278 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 5 February 2013

We had a great stay here. We coincided with the Ethiopian national football team which was a bonus! The staff are great and really go the extra mile. The room we had was a little close to the road but with earplugs we had a good night's sleep. The bed was comfortable and the room looked onto the gardens. The food was plentiful and good value. The grounds are lovely - very extensive and peaceful. The pool is a bonus. If we were wanting to get to Kruger again from OR Tambo, we would certainly break our journey here. It is very good value for money.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank London_Travellers_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Premier Hotel The Winkler, responded to this review, 6 February 2013
Dear "London_Travellers_09",

Thank you for the kind recommendations! The TEAM and I appreciated this tremendously. We are thrilled to hear we have been able to make your stay a comfortable one while visiting the beautiful Mpumalanga province.

Do make sure you pay us another visit soon when returning to South Africa!

Greetings from the TEAM at Protea hotel The Winkler,

Charmaine Kotze - General Manager
Protea Hotel The Winkler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Hotel The Winkler

Property: Premier Hotel The Winkler
Address: R538 Numbi Gate Road, White River 1249, South Africa
Region: South Africa > Mpumalanga > White River
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 10 Hotels in White River
Price Range (Based on Average Rates): £
Hotel Class:4 star — Premier Hotel The Winkler 4*
Number of rooms: 87
Official Description (provided by the hotel):
With its ideal location, Premier Hotel The Winkler is the perfect location from which to explore the beautiful surrounding area. Only 20 minutes drive from the famous Kruger National Park and with easy access to attractions like the Blyde River Canyon, Sabie Waterfalls and Pilgrim's Rest. Premier Hotel The Winkler provides visitors with an incredible base from which to explore the rich African beauty of the Mpumalanga province. Founded around 1890, the town of White River has a rich history and has become both a tourism centre and a point of interest for those wishing to witness one of the most unique farming cultures in South Africa. Premier Hotel The Winkler is situated just 14km for the Kruger Mpumalanga Airport, a short 20 minute drive from the Kruger National Park, 10km outside of White River and a 30 minute drive to Nelspruit. The climate is said to be one of the best in South Africa, neither excessively hot in summer when rainfall is at its highest, nor overly cold during the sunny winters. Known for its scenic beauty, Mpumalanga offers visitors a front row seat to the majesty of Africa. The largest and most famous game reserve in South Africa lies at the heart of the Lowveld, a 20 minute drive from Premier Hotel The Winkler, the Kruger National Park is a wildlife experience like no other and allows visitors the opportunity to immerse themselves in the unpredictability of this iconic piece of Africa. The waterways of Mpumalanga offer explorers the opportunity to experience a different side of Africa, from the views over the sheer edges of the Blyde River Canyon 800m above the riverbed below to the tropical rain-forests that dominate the eastern side of the Crocodile River Valley. ... more   less 
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