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“Comfortable, clean and affordable” 3 of 5 bubbles
Review of StayEasy Emalahleni

StayEasy Emalahleni
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StayEasy Emalahleni
Ranked #1 of 3 Hotels in eMalahleni
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Comfortable, clean and affordable”
3 of 5 bubbles Reviewed 26 March 2013

I stayed over when perhaps the hotel was a little newer and service was good. Reading other reviews it seems that the quality of the breakfast and cleanliness may have decreased since, but I will definitely stay at the hotel again. I felt the staff were very accomodating and the breakfast was a decent spread. Will definitely try them again in the future, as there are many B 'n B's in Witbank to choose from, but breakfast would be worse at those.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ABoodoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph M, General Manager at StayEasy Emalahleni, responded to this review, 19 April 2014
Dear Aboodoo

Please accept our apologies for responding to your comments so late. We have been experiencing some technical errors which have now been resolved. We note your comments regarding breakfast. We would like to assure you that we are still keeping the same promise and delivery on ensuring that we serve fresh , simple and light everyday breakfast.

Please do not hesitate to speak to one of our Duty Managers when around our hotel again.

Best regards

Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

155 reviews from our community

Traveller rating
    76
    48
    22
    8
    1
See reviews for
10
28
12
100
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Newcastle, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 19 March 2013

I've stayed there several times for work. It's convenient for proximity to shops and it is clean, but the rooms are small. Only one elevator, but there is only a few floors so it's not too much of a hassle. The pool is very clean. I found breakfast to be fine. It is what it is.....

Room Tip: Only one levator, so try for a room on the lower floors.
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  • Stayed August 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Shaun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph M, General Manager at StayEasy Emalahleni, responded to this review, 19 April 2014
Dear Shaun

Please accept our apologies for responding so late to your comments. We have been experiencing some technical challenges. We note your comments with regards to having one lift. It was a structural overlook and we apologise for any inconvenience caused during your stay.

We appreciate your feedback and hope to see you back some time going into the future.

Regards

Joseph
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 28 February 2013

I've stayed at this Stay Easy a number of times for work. The staff are routinely rude, if not dismissive, the breakfast was extremely limited and soggy, the air conditioning in the room was ineffective in an unforgiving Mpumalanga summer, the pillows smelled as if they had not been laundered, bathroom fittings were falling apart, the soap dispenser was filthy, there were no towels in the room when I arrived and as I picked up the phone to alert House Keeping, there was no dial tone... The list goes on. The only thing this hotel has going for it is its location; directly off the N4 and located in the Ridge Complex within walking distance of the impressive Highveld Mall. All the same, if you're going to be in Witbank for an extended stay, I recommend you consider one of the alternatives nearby.

  • Stayed February 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank AuntieMo787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph M, General Manager at StayEasy Emalahleni, responded to this review, 19 April 2014
Dear Auntie Mo

It is with great regret to learn about your bad experience during your visit at our hotel. We are sorry to only respond to you after two years of sending us your feedback. There has been technical glitches that have only been resolved recently. We hope you will notice the improvement on most of the service delivery areas mentioned in your report.

We endeavor by care and deligence to render the best service we can from all our guests encounters. Please do not hesitate to contact me personally should there be anything you wish to bring to my attention.

Best regards

Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
2 of 5 bubbles Reviewed 26 May 2012

My previoius stays at Stay Easy eMalahleni were very pleasant - overall excellence. These were, however, last year. This is my second week here, on business, and, although service is OK .. the breakfast is shocking! Where one was once met with variety, Stay Easy only offers 2 breakfasts - Soggy scrambled eggs with Bacon, or Soggy scrambled eggs with choped up pork sausage. Yes, there are cereals, and slightly fresh fruit, but the muffins are a day old(one has to wait for the refill to get fresh ones, the first serving is rock hard), most mornings only 1 choice of fruit juice, the ham\beef slices are dry(day old?), stale cheese(discolored) ... Very Disappointed.

  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jonesy766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Africa
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 January 2012

We stayed for one night. For the price, I was pleasantly surprised. The room was clean, and the bedroom and bathroom were both good enough sizes. There was a very small coffee-making area that is sufficient for a short stay.

The hotel is less than a minute's walk from the Casino and shopping mall which has a number of restaurants, shops, and a movie house.

The only negative experience relates to the manager's attitude. I assume it was a manager - he was dressed differently from other staff and came to our table at breakfast to ask if we were finished with the plate next to us and if he could clear it. As it happens, my husband and I had sat at a table that had another table pushed against it with another 2 chairs, and another couple had sat there after we had sat down. We had said, 'hi', to one another and continued our meals. The other couple had each left the table one at a time...it wasn't clear whether they were coming back, but the man had left food on his plate and his cutlery apart, so it looked like he was coming back.
When I said to the manager that the plate wasn't ours but that the couple might not yet be finished, he said, "Ah, well, you never know with THEM, do you?" I was so surprised at his blatant rascism that I couldn't reply before he had left. By now you've picked up that the couple next to us was an African couple. It was disappointing to see that attitude alive and in action.

Room Tip: We asked for a high level room to avoid noise. We were on level 4, I think, and our room faced away...
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  • Stayed December 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank UltraMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 10 December 2011

Have stayed there twice in the last couple of months and very happy with accommodation both times. Customer service is pretty good but there doesn't seem to be much in the way of handover information or consistency in what some people know. Some people are good and there seems to be a few that aren't so great. All very friendly though. This has been same experience everywhere travelled in South Africa.

If you want non-smoking room make sure you book it as they've only got a few of them.

Business travellers - it doesn't have a gym and the business facilities are 2 desks in foyer, but there's a good desk and decent internet connection in the rooms - at level 4, which is non smoking floor. Can't speak for other floors. There is safe and room and I haven't experienced any issues in safety or any staff that made me feel a little wary so would say felt very secure.

Is attached to mall, so eating and shopping is no problem plus there's the cinema and casino there for entertainment. There's no restaurant in the hotel, so if you've got no transport the mall and restaurants there are your only option.

Don't really agree with previous review about size of room. Think it's certainly average.

Back in October there was a water outage issue in Witbank but wasn't an issue at the hotel as they have their own tanks. That apparently happens a bit there so you'll always be okay at this hotel. Same deal with power too.

Breakfast is really good by the way.

It's not a 5 star resort hotel. But it's clean, furnishings are good and certainly adequate and there's good internet reception and there's nothing major to complain about. All things you want out of a hotel in Witbank.

Room Tip: If you want non-smoking make sure you book non-smoking room and email or phone hotel a couple of day...
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  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank marita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 25 October 2011

Spend a night on a trip to Nelspruit. Found the room to be a little on the small side. Was a bit taken aback when we were 1st allocated a room that was smelling of cigarettes. Thank fully we were moved to another room without too much of a hassle. Had an issue with water but we are told thats a problem that affects the whole town. Will need to go back again to make up my mind if l really like it or not.

  • Stayed April 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PASTORTMASUKU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about StayEasy Emalahleni

Property: StayEasy Emalahleni
Address: Cnr Mandela Drive and N4 Freeway | Emalahleni, eMalahleni 1038, South Africa
Region: South Africa > Mpumalanga > eMalahleni
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in eMalahleni
Number of rooms: 135
Official Description (provided by the hotel):
Conveniently located off the N4 highway between Mpumalanga and Gauteng, StayEasy Emalahleni offers affordable, comfortable accommodation in the town of Emalahleni (previously Witbank). Located on the premises of the Ridge Casino and Entertainment Centre adjacent to the Highveld Mall, guests can enjoy the many restaurants or entertainment activities on offer. ... more   less 

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