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“Terrible service from owner - stay away from this guesthouse” 1 of 5 bubbles
Review of Five Acres Guesthouse

Five Acres Guesthouse
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Five Acres Guesthouse
Ranked #20 of 68 Kimberley B&B and Inns
Pretoria, South Africa
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Terrible service from owner - stay away from this guesthouse”
1 of 5 bubbles Reviewed 11 March 2011

We booked a room via e-mail with the establishment for one night, arriving 5 January 2011, departing 6 January 2011 for two adults and one baby. We booked a double room and were under the impression that the room would be fitted with a double bed.

Upon our arrival at the guest house on 5 January 2011 at 13:00, the owner was not there. We were allowed access to the room by the housekeeping staff. Upon our arrival at the room , we noticed that the room was fitted with two single beds. We enquired from the housekeeping staff if we could move to a room with a double bed – they were, however, unable to assist us as the owner was not there. The housekeeping staff informed us that we could wait in the room and then take the matter up with the owner when she returns from town.

The owner (Pat Lankester) came to our room at approximately 14:00 with a very hostile attitude and asked what the problem was. I asked the owner if a room with a double bed was available and whether we could move rooms. Her response to this was:

• “I noted that you already sat on the linen, moving rooms would be a problem”
• “When you booked a room you did not ask for a room with a double bed”

We were amazed at this response, and I, to keep the peace, said that we would stay on in the current room. The owner promptly left the room and did not engage in any further discussion with us.

The housekeeping staff then returned with a camping cot for our baby. They started assembling the camping cot and placed it right in front of our television set as no other space was left in the room. We noted, after the “camping cot” had been assembled, that the cot was of poor quality and not fit for a baby to sleep in. We asked the housekeeping staff to remove the cot from our room.

We were also disappointed at the lack of amenities in the room. No DSTV, very poor reception of SABC channels, no tea, coffee, biscuits etc. The room was very basic and not what we expected of a four star establishment.

My wife and I had a discussion after this whilst in the room, and decided to vacate the room and look for alternative accommodation at other establishments in Kimberley.

My wife returned the key to the owner and explained to her that we are leaving the guest house and would take up the poor service with the TGCSA. Her response was that she did not see anything wrong with the service she delivered, and that we can take up the complaint with anyone and do as we wish. The owner took the keys and left without any further discussion.

We left the guest house at approximately 15:00.

The level of service and quality of accommodation at this guest house was not what we expected from a four star establishment. We, furthermore, later confirmed that the guesthouse did not renew their membership at the TGCSA and was, therefore, not supposed to market themselves as a four star establishment.

  • Stayed January 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Jacques17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 reviews from our community

Traveller rating
    5
    9
    5
    0
    1
See reviews for
6
6
1
6
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 17 January 2010

I stayed in Five Acres Guesthouse for over 3 weeks and quite enjoyed the view, tranquillity of the garden and the rooms. The rooms open up to the garden and I found very relaxing to sit outside while working after hours.

Rooms are well equipped and nicely decorated. Service is good and staff friendly. I would advice to have breakfast rather some where in town. At least while staying longer, it is boring and not very good to begin with.

  • Stayed October 2009, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WejaDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelspruit, South Africa
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 14 June 2009

This was a pleasant B&B. The rooms are well equipped with all necessary conveniences in good condition, a comfortable sofa and chair, kingsize bed, bath and shower and plenty of space. A small kitchenette providing microwave, fridge, crockery and cutlery allows guests to prepare dinners and snacks. The garden is lovely with big trees attracting birdlife. Breakfasts are adequate and the staff are helpful and friendly. However, their website is a bit misleading as one expects to be situated in a quiet and almost rural setting (from the satellite image on the site), but the area has since been developed and the establishment is no longer on five acres due to a large housing estate being built directly next door on four of the original five acres. Construction was in progress during our stay which was very noisy from early in the morning till well into the evening. It was also disappointing not being able to stroll through the expected five acres. However, we only stayed one night so it was not a major problem - but could become extremely annoying over a longer stay. I would not recommend it at this time because of this reason.

  • Stayed May 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Av v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Five Acres Guesthouse

Property: Five Acres Guesthouse
Address: 45 MacDougal Str | El Toro Park, Kimberley 8300, South Africa
Region: South Africa > Northern Cape > Kimberley
Hotel Style:
Ranked #20 of 68 B&Bs / Inns in Kimberley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Five Acres Guesthouse 4*
Number of rooms: 12
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