I received a complementary room for one night recently from a lady called "Madeleine" (supposedly a manager at the guesthouse). When I went to check in, they informed me that there was no record of this and that Madeleine was off for the weekend, so she was not avaiable to confirm her promise. They didn't bother to call her. I wrote it off as a misunderstanding and asked if they had another room available and was then overcharged for that room before I had to corrected them. The TV in the room wasn't working, there was grafiti on the wall outside and the staff was particularly unhelpful. I wonder how recently this place was visited by the tourism board, because they would have to remove atleast one of their supposed "4 stars".
- Official Description (provided by the hotel):
- Experience the wealth and luxury of yesteryear at this historical property built in 1895. Our eight elegantly decorated rooms are all en-suite with either bath or shower. We are centrally situated and within walking distance from most of Kimberley's historical homes and monuments as well as the city's business centre, shopping malls, art galleries, theatre, private hospitals, Karen Muir swimming pool and restaurants. We offer a tea garden, which specializes in picnic and have a liquor license. Elri and Lyndon de Meillon are the owners. Our friendly and efficient staff will cater to your every need. Come sit in our shady garden under our beloved mulberry tree and enjoy the sparkle of Kimberley. ... more less
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