I had to change rooms three times first from a smoke filled room, then to a room with hair in the bed and finally to a somewhat cleaner room. The request for a room change from the first was met with hesitation, the second was met with a firm no to a clean linen request resulting in a room change. The staff throughout my stay were not flexible or willing to cater to the needs of the delegates in the training. When I requested some Tabasco sauce from the hostess in the dining venue, I was told that is was not her job and I had to find someone else to help me.
There were no healthy options for breakfast or lunch. I would definitely not recommend this venue to anyone else, as staff were not very helpful or client centered.
- Official Description (provided by the hotel):
- Desert Palace Hotel & Casino Resort is located 7km from the CBD. ... more less
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