Booked this hotel for a weekend respite. We arrived close to 2 hours before check-in time. We were traveling with a child so they were accommodating and got us a room. We were pleasantly surprised to find the room to be divided. There was a king bed then a privacy wall and two twin beds. This is perfect for families to have some privacy and to make sure the adults do not have to go to sleep when the kids do.
Unfortunately, this ended the positives of this stay. While the room was drab, it was at least clean. However, the bathroom was atrocious. The stopper was out of the sink, the toilet was corroded as was the shower. Worst of all, the shower mat was covered in mildew. It was quite disgusting. The shower had intermittent hot/cold water so you had to keep jumping back to not get burned/frozen. This made taking a shower very difficult. Finally, the shower was not sealed so we created a pond in the bathroom. When explaining this bathroom to a friend, he joked that it sounded like college. I had to laugh as I thought while taking a shower that the bathroom reminded me of my college dorm bathrooms. Very sad at supposedly a four star hotel.
The biggest problem for us occurred while trying to sleep. At 1:30 AM, the room next to us decided to have a party. It was very disturbing and was even disturbing our child. I found a hotel employee in the hall and she said she would notify the front desk. The noise only got louder. I then went to the front desk myself where I was told that security had asked them to be quiet. I asked them to fix the problem and went back to my room. After another 10-15 minutes, with the party still raging, I returned to the front desk. The lady told me she had called the party room and asked them to be quiet. She told me she tried to call me but I did not answer. Rather shocked, I informed her that, with a sleeping baby, we take the phone off the hook. I was astounded that a front desk would call the room of a guest complaining of noise at 2 AM in the morning. My second time at the desk, the manager had me watch as she called the noisy room then told me that was all she could do. Sadly, I had to remind her that it was the hotel’s responsibility to control inconsiderate and unruly guests to which she agreed. A little while later the party finally died down and we were able to get some sleep.
There were a few other issues along the way including the playground has an open pit that is a major hazard. However, the filthy bathroom and management’s incompetence in dealing with a loud party in the room next to us were the major problems. I stay in many hotels and am generally fairly forgiving. Based on previous Tripadvisor reviews and the fact that our room was only about R1000 with breakfast, I did not have the highest of expectations. Until the party and my shower the next morning, I intended on giving a three star rating. However, I had to ask myself if I would recommend this hotel to a friend and I clearly cannot thus the poor rating.
- Official Description (provided by the hotel):
- Mmabatho Palms Hotel Casino Convention Resort is situated in the historic town of Mahikeng, capital of the North West Province. This oasis of entertainment is surrounded with nearby cultural and historical places of interest, just three hours drive from Johannesburg. The four-star Peermont Walmont hotel is nestled in a forest of Mokolwane palm trees and landscaped gardens. Guests can relax at the feature swimming pool, enjoy casino action or take in a local tour - all while the children are entertained at the exclusive childcare facilities. Mmabatho Palms offers a variety of entertainment and relaxation facilities under one roof with the added benefit of having a world-class convention centre and is near to one of South Africa's top golf courses. ... more less
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- Also Known As:
- Peermont Walmont At Mmabatho Palms Hotel Mafikeng