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“Good destination but unsave” 4 of 5 bubbles
Review of Bakubung Bush Lodge

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Bakubung Bush Lodge
Certificate of Excellence
Knysna
Level Contributor
153 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Good destination but unsave”
4 of 5 bubbles Reviewed 15 September 2013

We booked into unit 229 on Friday and we went to dinner on Saturday evening in the Restaurant.We were away for an hour and when we returned we found that they broke into our unit through bedroom door.We lost cameras,cell phones,i pads etc .Goods valued at R250000 was stolen,
The police came out and security was unable to find the goods.We feel unsafe in such a nice resort

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Janfourie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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738 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (183)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Korean first
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  • Portuguese first
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English first
London, United Kingdom
Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 10 September 2013

We stayed here for 5 nights in August. The lodge is pleasant, with a nice bar and restaraunt. Breakfasts are substantial. Dinner menus by buffet are very similar every night, think roast meats. By the 5 th day it looks the same. The rooms are spacious and well appointed, and beds are large. The lodge has a swimming pool, tennis courts, table tennis, a small spa, a bouncy castle for the kids. There is a water hole outside which attracts some animals mostly water buck and a few wilder beast. The game drives are good and Jerad was an excellent ranger with an extensive knowledge of the park and the animals. We did see the big 5. One animal you will probably not see is the cheetah. A comfortable lodge. We would stay there again.

Room Tip: A room on the ground floor facing the water hole is good.
See more room tips
  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SAJR88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
175 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

Great location in the south of Pilanesberg and close to Sun City. Free game drives every day is great -especially because the drivers know of recent sightings. Buffet is great. Only recommendations I would have is more acitivities for older children (putt-putt and trampoline), rooms are bit small and the fact that you can not leave your balcony door open (and I wasn't warned) because the naughty monkeys sneak in and steal the sugar/coffee

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank LBdiscoveries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

We stayed here for 3 days and the rooms were plush with beautiful view, we ate breakfast outside and looked at the most lovely landscape with occasional visits from the wild life. The buffet is amazing, service superb. The safari itself is predominant with elephants, some zebras, some antelopes, buffalo, but unfortunately we did not see any lions or tigers.

  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank madparik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 September 2013

We arrived on Saturday 31st Aug for a 1 night stay to celebrate our wedding anniversary. We were checked in as soon as we arrived and shown to our room which was bright, airy, comfortable and immaculately clean with an amazing view over the watering hole and the mountains. We booked via Bushbreaks.co.za and they had informed the lodge that it was our wedding anniversary and the staff had placed chocolate fondue and a bottle of champagne in the room for us! We had booked on the evening game drive and were taken around Pilanesberg by the fantastic ranger Cathy - she had so much knowledge about all the animals and nothing was too much trouble for her. On our arrival back at the lodge the staff had then placed rose petals and chocolates on our bed! Such wonderful touches to make things feel even more special. We chose to eat in the restaurant that evening and the food was amazing - buffet style but all fresh and hot with a huge choice of starters, salads, mains and desserts. Breakfast was the same buffet style again with plenty of choice of fresh foods and cereals. A fantastic weekend away. We will definitely be back!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nicola T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 2 August 2013

My family suffered big losses resulting from a forceful break into our unit, on the first evening of our stay at Bakubung in a matter of 60min while we went to dinner at the resort restaurant 500m away. Despite locking away what we could fit in the safe, and placing bags in cupboards which could not lock - we still suffered large losses as per the list given to the police. The theft was very focussed with specific items targeted in the main bedroom after gaining entry through breaking the patio door. Upon discovery of the incident I immediately reported it to resort security and asked that management and police gets notified soonest. We had no choice at that stage but to sleep in the unit with a broken door and while resort security undertook to place extra guards there, my family and I did not feel safe at all. We were moved on request to a different unit the next day but checked out earlier than our booking period as we still did not feel safe. The resort apologised but have not assumed any responsibility or liability for our losses. Despite our experience a similar incident apparently occurred again in the same week to another resident. Bakubung allows free access into the resort to the general public, something, amongst other things, we were not made aware off. Please be warned.

Room Tip: Be sure to check patio doors of your unit as they can be broken easily to gain entry.
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Stayed July 2013, travelled with family
Helpful?
9 Thank thinusvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel P, Director of Operations at Bakubung Bush Lodge, responded to this review, 6 August 2013
We acknowledge this unfortunate incident at Bakubung Lodge and it is a sad reality that even fenced areas is no deterrent for any criminals.

We have been in contact the our guests on a regular basis and to keep them up-dated of our investigations and progress in the matter – What Mr Van School failed to mention is that our own security, through constant vigilance and investigations have apprehended the criminals and they have been handed over to the local police for investigation and charging – these criminals were not from the area and came in from our neighbouring territory.

We have in the process recovered some of the items taken from our guests, and we are hopeful that through the court proceedings, we will recover the balance of the stolen goods.
We would like to apologise to the Van Schoor family and assure all our hotel guests and timeshare Owners that we are, and always be vigilant, in our efforts to keep them safe. As is common practice in all hotels worldwide we believe it is prudent, and encourage all guests, to keep items of value locked away in either the safes provided in the rooms or larger items at the safes in the administration building.

Group Operations Manager
Gert Brumme
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
1 review
4 of 5 bubbles Reviewed 29 July 2013

Excellent!! Very good safari great animal sightings in winter
Close to suncity
They arranged a shuttle to suncity
Good rooms
Good food
Great place to relax
Nice arrangement
They even arranged the car to drop us at the airport

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anusha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel P, General Manager at Bakubung Bush Lodge, responded to this review, 9 August 2013
Thank you for taking time to give us feedback on your recent stay at Bakubung Lodge. and lall the positive comments and wil ensure this is comunicated to the Staff.

We look forward to welcoming you back to Bakubung in the not too distant future.


Best Regards

Joel Papenfus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bakubung Bush Lodge

Property: Bakubung Bush Lodge
Address: Bakubung Gate, Pilanesberg National Park 0316, South Africa
Region: South Africa > North-West Province > Pilanesberg National Park
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Pilanesberg National Park
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Bakubung Bush Lodge 5*
Number of rooms: 100
Official Description (provided by the hotel):
A mere two-hour drive from the hustle and bustle of Johannesburg and ten minutes from Sun City, lies a place of breathtaking beauty and serenity. A place called Bakubung Bush Lodge. Concealed in the rich expanses of the malaria-free Pilanesberg National Park, Bakubung, or "People of the Hippo", offers guests everything they need to get in touch with the bush. ... more   less 
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Also Known As:
Bakubung Bush Hotel Pilanesberg National Park

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