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“Better Service”

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Stay Easy Rustenburg
Ranked #2 of 13 Hotels in Rustenburg
Certificate of Excellence
Reviewed 28 June 2012

Well, what an improvement!! When I called to book a room I was so surprised. This friendly person answered the phone. Boniswa assisted me in a very professional manner, and when we arrived Gladness managed our booking, she welcomed us and smiled all the time. Boniswa was also at reception, and they were both so very kind and friendly. Well done, Stay Easy Rustenburg, it is people like these ladies that make you feel welcome and want to return. Keep it up. We enjoyed our stay, the room was perfect and comfortable and even the breakfast. Will return in the future.

Room Tip: We prefer the 2nd floor (1st floor to me) It's a personal choice.
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  • Stayed: June 2012, travelled as a couple
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1  Thank Linda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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273 - 279 of 283 reviews

Reviewed 11 April 2012

We were there for a weekend for a church conference and, the hotel was so lovely. The receptionist were friendly and because we were booked into a smokers' room, they offered to exchange the room when one became available and, they did so. We also got two extra blankets and it was just a cosy stay. The hotel is small and quaint. Breakfast does not have a variety but, it's ok.

  • Stayed: April 2012, travelled with family
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1  Thank Neo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2012

The hotel was comfortable but our stay was spoilt when one of the children forgot their wallet at the poolside - within the 10 minutes it took us to locate it - the money from her wallet was gone even though the wallet was still laying on the deckchair. The Receptionist assured us that they will check security cameras when the Manager came in. This did not happen even though we went back to the Reception a number of times. Eventually we got told that the cameras do not extend to the pool area. This is really poor security.

Another annoying thing was that there is no bottled water on sale although their are 2 vending machines in the reception.

The black pool looks like an oil slick is not inviting at all.

  • Stayed: March 2012, travelled with family
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Thank Hawa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

We enjoyed our stay, but the reception needs improvement. They are really not bothered, just there to do the job. Even when I called to enquire, they are not friendly. The room was comfy & we enjoyed the aircon. When we went for breakfast, (which we also enjoyed) there was a worker whom greeted us very friendly. The people at reception just had their long faces.

Customer service at the Road Lodge is much better. They are very friendly, even when you call.
The staff at Stay Easy Rustenburg can learn a lot from Road Lodge.

  • Stayed: February 2012, travelled as a couple
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1  Thank Linda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2011

loved it. hotel is brand new and smart. rooms are perfect for the price paid. swimming pool water was warm even though the pool is not heated. best choice to stay in rustenburg. staff are friendly.

  • Stayed: December 2011, travelled as a couple
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Thank es786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2011

Stayed at the stay easy hotel during a business trip to Rustenburg. Was quite happy to be in a normal hotel again where you walk out of your room and step onto a carpet. The stay-easy is one of the only business style hotels in Rustenburg. The rest are B&Bs which are fine for tourists but a bit annoying when you are in business and you want to eat and crash.

Well situated it is down the road from the new Waterval mall and just off the N4 high-way. You can't really walk to the mall but it is a short drive. The mall has plenty of chain style restuarants to choose from and lots of shops. There are also two vending machines in the reception lobby if you feel pekkish during the night.

Check in was ok at the hotel, not overly friendly but good enough. The thing which was a bit annoying was the rate on the internet excludes the tourist surcharge fee which u have to pay at the hotel. It is only R12 but it takes up extra time for them to bill u while u check in or check out. Wastes more than R12 of your time! They should just add this onto your internet fee.

The hotel is quite new and the rooms modern. They are well layed out and have a good desk for you to do work at. The TV is a bit small but has some satellite channels and is good enough for the room.

My main gripe was the bathroom. The shower was not so clean and the grouting is going mouldy in the shower. The basin was a good size but the soap dispensor was also dirty.

I didnt overly rate the sleep as there was a car depot behind the hotel where there was a car alarm going off the whole night, bit annoying. Also the pillows are very thick like sleeping with a barrel under one's head, so slept with a rolled up bath towel. Will ask for thinner pillow next time.

Not really a breakfast person but my drive who was travelling with me was'nt overly impressed. It was a basic standard South African breakfast no frills. He was unhappy he could have only scrambled eggs i.e no fried eggs available. But then again the breakfast is included so you cant really complain.

They seemed to have a nice outside area with a pool but it was raining when i visited.

Will definitely stay again as is the only real business hotel in the area.

Was also happy the hotel emailed me a review card after my stay....but have'nt heard back from them after filling it out....

  • Stayed: November 2011, travelled on business
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4  Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2011

Stayed with three persons in one room, which is really very small with the couch sleeper and three suitcases, but the room was clean and the breakfast OK. Service relatively slowly, but friendly at both check-in and check-out.
The Waterfal Mall is close by, but it is a bit tricky to find your way around to and from the hotel, so you feel like circling around quite a bit, before you end in the parking lot of the hotel again.

  • Stayed: July 2011, travelled with family
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Thank HappyDanish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stay Easy Rustenburg

Address: 4th Avenue Waterfall East, Rustenburg 0300, South Africa
Region: South Africa > North-West Province > Rustenburg
Amenities:
Bar / Lounge Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Rustenburg
Price Range: £58 (Based on Average Rates for a Standard Room)
Number of rooms: 125
Official Description (provided by the hotel):
Contemporary 125 bedroom hotel in Rustenburg with easy access to and from N4 highway. Conveniently situated close to the popular Waterfall Mall shopping and entertainment centre as well as new Platinum Square shopping centre. Also conveniently next to BMW and Mercedes dealerships for your vehicle service needs.250Mb free Wi-Fi per day for hotel residents.The hotel is conveniently situated next to the N4 highway with easy access to Sun City and Pilanesberg national park about 50km in distance. Gabarone Botswana situated 262km and Hartbeespoort 78km in distance. ... more   less 

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