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“Very popular but is it really worth staying there?”

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The Palace of the Lost City
Ranked #1 of 6 Hotels in Sun City
Certificate of Excellence
Reviewed 5 August 2014

Was at the palace for 3 days with family. Excellent property, massive, well built, fantastic architecture and facilities. HOWEVER, frankly if Sun City is what you want to see and enjoy, then why not stay at the other properties there which are cheaper and do a tour or a dinner at the Palace hotel. All facilities at Sun City are at the Cascades or the Casino. I would rather recommend that you stay at the Cascades or the Casino hotel which are also decent places, and have a blast with the money saved.

Room Tip: All rooms are excellent, the suites get grander. Depends on your budget
  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank udaypilani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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865 - 871 of 1,943 reviews

Reviewed 5 August 2014

Beautiful architecture amazing entrance. Service and the cleanliness of the rooms was disappointing.
Took my husband for his birthday celebrations and decided to book at The Palace hotel. The last time we visited Sun City was on our honeymoon, 21 years ago.
There was mess in the bathroom, hotel staff went on strike hotel did not inform guest of situation chaos at the hotel. Two days after check -out from the hotel I was charged a huge amount on my credit card which was not called for as the account was settled on check out. The inconvenience caused due to the fraud on my credit card. It took me months to save up for this weekend, and experiencing this situation was very disappointing.

Room Tip: All rooms are good
  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Jayshree911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

This was a very special family occasion ranging from 2yrs to granny and grandpa. The hotel is absolutely amazing and the staff very helpful and friendly. It was very child friendly and of course there is so much to do at Sun City. I think the Palace has the best breakfast spread of any hotel that I have stayed in anywhere in the world.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank JohnJen27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

Its an amazing property, but the wifi is limited to 100 mb per room which is very less and the staff there is too arrogant. They are very frustrating and piss you off on every count. even the consirge which is too help guest is a disaster.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
7  Thank Adarsh63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

We stayed at this hotel in 2nd week of May,14 with our 6 year old daughter for 2 days. The design and architecture of this hotel is magnificent. The staffs are good. The breakfast is good though most of the menus are repetitive. The dinner was very good. There are lot of activities like waves, water world near the hotel. Transportation to and from hotel to nearby areas is excellent. We have a pleasant time in this hotel.

  • Stayed: May 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Bibhu1510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014 via mobile

I Check into the Palace at the Lost City, and find a poo skid mark in the loo as i walk in. All in all the duty manager offers (in chronological order) 1: reassurance that the poo is gone now and all is good. 2: a change of room (cos im assuming nobody has made a poo in that loo, ever, separating myself from friends that are here with me) 3: offers me more Molton Brown body wash for the shower 4: asks me how to do her job 5: indirectly questions my integrity (did I make a record time poo and just called to complain?!)

Staff have been very apologetic over the phone. But have done jack about it, besides offering me some fruit (which is great for the digestive tract)

I am a well travelled Medical Doctor who is proudly South African. I'm ashamed that this is supposed to represent one of the most luxurious hotels in S.A.

I own an apartment in a 5 Star hotel, so I don't need any freebies*

I have pics. And it's disgusting.


Stayed: July 2014
11  Thank YR747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

A midweek break was so disappointing. The opulence and complete "over-the-top" set up of the Palace was surpassed by bad service. Industrial action resulted in the hotel being short staffed and thus (when you could find a housekeeper) we had to hear about how tired they were from working longer hours and doing more work. At 14:30 one afternoon we had to ask for our room to be made up and I then had to call them back to supply new toiletries. Breakfast was average - again short staffed so coffee was scarce as was butter and bowls.

The cherry on top was the follow up. After filling in the client survey voicing my disappointment, the hotel manager emailed an apology to me and offered us a complimentary 2 nights stay. Wow I thought, however, when I tried to take him up on this offer I got little in terms of communication. After 2 weeks of trying to claim this peace offering, the executive secretary (that has the email signature as The Palace of the Los City) writes back in 2 lines that they are full and can't accommodate us!

I will NEVER recommend this hotel that is over priced and in need of an upgrade together with improved service.

Room Tip: Don't go!
  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
11  Thank Nicci W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Sun City
Price Range: £213 - £424 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Official Description (provided by the hotel):
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City

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