My wife and I stayed there for 2 nights on a mid week break in August .Arrival and check in was a welcoming change from the deteriorating service standards generally experienced in the industry.Herman at reception and John the porter went out of their way to ensure that we were happy with the room ensuring that we had a balcony.Quality and cleanliness of the rooms remain of a high standard . The only pity was that we had to wait until 3pm on the second day for our room to be serviced , despite asking for the room to be made up earlier,losing out on the experience of relaxation. Also the housekeeping only provided one gown , requested another but this never arrived. Good turn down service. Be aware lots of renovation taking place in the Sun City hotel so avoid this hotel for a while.The facilities and atmosphere for gamblers is but a fraction of its heyday The resort however is still of exceptional quality and the front areas remain tranquil and relaxed.
- Official Description (provided by the hotel):
- Tumbling water flowing through a tropical forest gives The Cascades hotel in South Africa its name and firmly positions it as one of the most sought-after Sun City accommodation destinations. Experience the romance of the elegant Cascades hotel as you discover the Big 5 in the Pilanesberg Game Reserve or meander underneath the lush forest canopy. Waiting a stone’s throw away from Johannesburg is luxurious accommodation, sophisticated entertainment and the Gary Player Golf Course ... more less
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- Also Known As:
- Cascades Hotel Sun City
- Cascades Sun City
- Hotel Cascades Sun City