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“Perfect ending to our honeymoon”
Review of Ellerman House

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Ellerman House
Ranked #2 of 6 Hotels in Bantry Bay
Certificate of Excellence
London
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect ending to our honeymoon”
Reviewed 23 November 2012

Ellerman House has to be one of the finest boutique hotels in Africa. The location overlooking Bantry Bay is not only stunning, but also quiet and incredibly central for most Cape Town and Peninsula activities. The service is absolutely impeccable, discreet, warm and friendly, and the food we enjoyed was simply outstanding (still dreaming of the beef fillet). Thank you to Ella and her team for providing us with the perfect ending to our honeymoon.

Room Tip: Ask for full sea view - it's worth it. Number 2 for instance is excellent. Alternatively, if you...
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holzing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllermanCapeTown, Marketing Manager at Ellerman House, responded to this review, 24 November 2012
Thank you so much for your review. We are so happy to hear that you enjoyed the last leg of your honeymoon with us. Veronica's fillet is definitely one of her specialities - happy dreaming!
We look forward to welcome you back to our home soon!
Best regards,
Lindsy Marais
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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259 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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English first
London
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 November 2012

A huge THANK YOU to everyone at Ellerman House for making our stay an unforgettable experience. A few tips for first time visitors; ask about the scenic hike to Camps Bay from the hotel and the exclusive wine tour to three exceptional estates in the Stellenbosch wine lands; sit back and enjoy whale spotting from the terrace whilst enjoying breakfast on the hotel terrace and remember to pop into the art gallery at some stage (that's if you're able to pull yourself away from the pool with those spectacular ocean views of course!). We loved the attention to detail at this establishment and looking forward to our next visit in May already!

Room Tip: The Ellerman House Villa is exquisite and ideal for small groups or family bookings.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Alexandra_Ballantine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllermanCapeTown, Marketing Manager at Ellerman House, responded to this review, 23 November 2012
Thank you so much for your fantastic review. We really appreciate your kind words and we are so happy to hear that you enjoyed your stay with us. The wine experience is definitely a must when visiting us and I agree that there is nothing like sitting on the terrace and enjoying the spectacular view.
We look forward to welcome you back to Ellerman House in May 2013.
Best regards,
Lindsy Marais
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
Reviewed 19 November 2012

I’m sure Ellerman House hears this all the time but I can’t stress how brilliant every aspect of our time at Ellerman House was. My wife and I have now stayed there half a dozen times and I have to say that the the staff as always were superb, the food absolutely phenomenal and the place looked the best I have ever seen it. It really is a very special place, I don’t see how one could find better anywhere in the world.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllermanCapeTown, Marketing Manager at Ellerman House, responded to this review, 23 November 2012
Thank you so much for your review of our property. We love having you here and so happy to hear that you still enjoy every stay.
Our staff is truly the best, and they pride themselves in offering a world-class experience to our guests.
Best regards,
Lindsy Marais
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
Reviewed 16 November 2012

We stayed at Ellerman House at the end of October. It is one of the most wonderful properties we have ever stayed in. Suite 11 is jawdroppingly gorgeous. The staff made us feel as if we were guests in their home, not residents of a hotel.
It was great to have the choice of taking meals inside or out, which were superb, and we raided the Pantry on more than one occasion!
They also arranged car hire to be delivered to the hotel which was very straightforward, and the Security men guided us out of the property when we left.

It was a "wow" experience which I would thoroughly recommend.

  • Stayed October 2012, travelled as a couple
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Helpful?
Thank tanny s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllermanCapeTown, Public Relations Manager at Ellerman House, responded to this review, 19 November 2012
Thank you so much for your lovely review. We've named the pantry "the sugar shack" here amongst the staff and it is a real hit with our guests. We are so happy to hear that you enjoyed your stay with us and we look forward to welcome you back to Ellerman House real soon.
Best regards,
Lindsy Marais
Marketing Manager - Ellerman House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sevenoaks, United Kingdom
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 13 November 2012

One of the most beautiful views we have ever seen! Very good food and excellent service staff BUT….
Beware all those people who have just booked to stay at Ellerman House, massive building/construction work is currently taking place (the construction of a new Villa/Apartment block), the disruption is completely unacceptable, however, the management of Ellerman House informed us that they had sent all their agents a letter detailing the work currently in progress… our agent ‘American Express’ had not received any such notification and judging by Ellermans management integrity we believe American Express over them.
On the day of our arrival the road leading to Ellerman House had been closed off because they were dismantling an enormous crane situated outside our room, which took all day, the noise was unbelievable, we complained and they offered 50% off the room rate for one evening, but more importantly they promised to suspend any further work during our one week stay, that’s what we mean when mentioning “Ellermans management integrity” the work continued with relentless inconsideration. It was not until we asked American Express to get involved 3 days later that we were moved to a different room and offered a further 10% compensation together with wine.
Unfortunately, Ellerman House take your money before you arrive, but there should have been a strict ethical code of conduct with a hotel of this standing and reputation, the management was sloppy and unprofessional and most of all not to be trusted!
At these room rates (our room was priced at approximately £800 per night) we feel the hotel should ensure their guests are fully informed of any building work being undertaken – it should also be mentioned that there is further (outside) building works adjacent to the hotel and there is also disruption from this too… The building work at Ellerman House is continuing and judging by the progress to date, it will be some considerable time before this work is completed, do not believe them if they say there will be “no or little disruption to guests” this is absolute rubbish.
When we departed Ellerman House, our taxi awaited us, not one person from the front office came to wish us a safe journey home or even a good bye (perhaps even thank you!) what a shambles.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
10 Thank ChrisJ369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllermanCapeTown, Director of Sales at Ellerman House, responded to this review, 18 November 2012
We at Ellerman House are extremely distressed about this review, the first negative one we’ve ever had, and the first time we have had such feedback regarding the building of the new villa and wine cellar on the adjacent property. We have gone out of our way and at considerable cost to ensure that our guests are not disturbed by noise from the site. The builders are under instruction not to do noisy work when guests could be disturbed . However we do acknowledge that there have been occasions when there has been noise, such as when these two guests were resident. We did all we could to compensate them for the disturbance by moving them to an upgraded room and at their request provided them with a generous financial compensation. When the building activity disturbs our guests we instruct the builders to cease what they are doing. Regrettably the day that these two guests arrived was a Sunday and because of the low traffic density, the road was closed in order to dismantle a crane that had been standing behind Ellerman House. Unfortunately it was a very noisy process that lasted some four hours in the middle of the day. On checking in, the guests were offered an alternative room that would not be noisy - however they declined. They then asked to be financially compensated which we did by giving them a 50% reduction in the room rate and they expressed satisfaction with this outcome.

The staff instructed the builders to cease any activity that would be noisy and potentially disturb our guests for the duration of their stay. However, regrettably there were several occasions when noise could be heard from the site that disturbed these two guests. When one of our suites became available in another part of the hotel, we offered it to them and they moved. The feedback is that they expressed satisfaction and in fact were very complimentary about the suite and their stay generally . We did not charge them the higher rate of the upgraded suite and on request gave them a further reduction on their accommodation and provided them with complimentary wine for the duration of their stay. We remain distressed that the noise disturbed their holiday and hoped that this financial gesture would provide some compensation. This review therefore comes as an unpleasant surprise because they had assured us and their agent that they were satisfied with the compensation we had provided and the steps we had taken.

At Ellerman House we respect the guest review process on Trip Advisor because it gives prospective customers authentic feedback from other guests and keeps us on our toes. However, we also get the opportunity to put our side of the story across, which we have tried to do. Consequently we have not agreed to the proposal by these two guests to provide them with further compensation in return for them withdrawing the review from Trip Advisor, because we feel it would be unethical.

When we started the building project, we notified all the agents and asked them to advise their clients. It appears that this message did not reach these two guests, for which we apologise. As a result of this review, we will make doubly certain that every guest will be fully informed in future of the potential noise coming from the site. There will be no activity on the site during the builders' holiday from 15 December 2012 to 15 January 2013. Fortunately, any potential noise should only impact rooms four and five and is restricted to normal working hours. We do have a policy in place whereby if guests are likely to be disturbed, the building activity that creates the noise will be stopped immediately. This is obviously very costly but it is a cost we gladly incur in the interests of ensuring that our guests have the type of experience that Ellerman House is renowned for.

We need to explain the physical location of the new villa that is being built. It is adjacent to Ellerman House and behind (and elevated above) the existing villa. It is the next-door property so it in no way diminishes the substantial gardens and magnificent views from the terraces at Ellerman House. It is not visible from any room, other than from part of the patios of rooms four and five. Both of these patios do have a private area on which there are loungers, from which one cannot see the building site; this certainly in no way detracts from the open vista to the sea. The building site is however visible from the end of the patio, looking backwards away from the sea. This is where the guests stood to take the photographs that they posted on TripAdvisor. The site is boarded up but can be seen from the far end of the breakfast terrace looking backwards; consequently if guests do not want the site behind them to be visible they can sit elsewhere on the terrace where the building work is not visible.

We have posted this comprehensive response in order to be transparent with our guests and invite anyone that wishes to have further information to contact us. We remain totally committed to providing our guests with an exceptional experience in Cape Town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 October 2012

Three wonderful nights at a fabulous inn. The staff was outstanding, the food was tops and the rooms were first class and then some. The staff went out of their way to help in every imaginable way and always with a big smile.

Room Tip: Rooms 2 & 4 were excellent and I'll bet the others are just as good.
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllermanCapeTown, Public Relations Manager at Ellerman House, responded to this review, 30 October 2012
Dear Joe,
Thank you so much for a great review - we really appreciate it, and so happy to hear that you enjoyed your stay and especially the warm South African hospitality!
We look forward to welcome you back to Ellerman House in the near future.
Best regards,
Lindsy Marais
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freeport, New York
Level 4 Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 October 2012

This property exemplifies hospitality to its hightest degree. The staff was truly outstanding in every regard. Our room (# 4) was spacious and very comfortable with great ocean views...and it even had a large patio.

It's location outside the main center of Cape Town might deter some, but for those looking for a sense of exclusivity this is a property I would recommend highly.

Room Tip: Room # 4 is highly recommended as it has a very nice patio area.
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Boeing747-8I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllermanCapeTown, Public Relations Manager at Ellerman House, responded to this review, 24 October 2012
Thank you so much for this lovely review. We are so happy to hear that you enjoyed your stay with us. Ellerman House truly is a unique property and our staff is really what makes it extra special.
I've noted your point about it being outside the city center, and would just like to add to any readers of your review that it takes 10 - 15 minutes by car to reach the V&A Waterfront or city center, and also that we are a 5 minute walk away from Clifton beaches.
Thank you again for the review and we hope to welcome you back to our property in the near future.
Best regards,
Lindsy Marais
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ellerman House

Property: Ellerman House
Address: 180 Kloof Road | Cape Town, Bantry Bay 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Bantry Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Bantry Bay
#1 On the Beach Hotel in Bantry Bay
#2 Luxury Hotel in Bantry Bay
#2 Romantic Hotel in Bantry Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Ellerman House 5*
Number of rooms: 12
Official Description (provided by the hotel):
Ellerman House commands spectacular views over the Atlantic Ocean. Professional and charming staff plus a remarkable art & wine collection leave guests breathless. Consisting of 9 bedrooms and 2 suites in the House, and the neighboring contemporary Villa and Spa, the property embodies the best in South African hospitality in true Relais & Chateaux style. Ellerman House is the place to stay in Africa’s fair Cape. ... more   less 
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Also Known As:
Ellerman House Hotel Bantry Bay
Ellerman Hotel Cape Town
Ellerman House Cape Town/Bantry Bay, South Africa

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