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“Nice place in Camps Bay”
101 Lounge Ebb Tide
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101 Lounge Ebb Tide
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Excellent
23 reviews
101 Lounge Ebb Tide
Swimming pool Ebb Tide
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Ebb Tide 101 Lounge
101 Ebb Tide lounge
View and lounge Ebb Tide
Ebb Tide Lounge 101
101 Ebb Tide
Bedroom Ebb Tide 101
Dining room Ebb Tide 101
Half bedroom Ebb Tide
Kitchen Ebb Tide 101
Bar area 101 Ebb Tide
Ebb Tide bedroom 101
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Overview
Condo/Apartment -
1 Bedroom, 2 Bathrooms, Sleeps 3
Camps Bay, Western Cape

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Excellent - based on 23 reviews
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Reviews from our community

Date | Rating
  • English first
  • German first
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English first
Leedsaway...
Barnsley, United Kingdom
Level 6 Contributor
2,093 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 3,818 helpful votes
“Great apartment let down by poor management!”
Reviewed 26 December 2013 for a stay in December 2013
2
people found this review helpful

I booked this apartment via Ownerdirect, as I use this site to market my own foreign property. At £2500 per week, it is far from cheap, but seemed a good alternative to a 5 star hotel, which we also considered. Situated in Camps Bay, with a gorgeous sea view, I thought it would be money well spent.
Arrived to a bottle of fizz on ice, which was a welcome treat, however what we were not expecting was the owner of the apartments, having a full blown party on the adjacent terrace. We were promised that the party would cease at 9pm, but eventually, the booming base ceased at 10.30pm & we could then hear ourselves think! We were instructed that there should be no noise after 10pm, but that rule only seems to apply to guests.
To make matters worse, we were subjected to shouting, banging & general alcoholic fueled mayhem, when the crowd returned at 4.30am. Not really acceptable, when you are paying £350+ per night!
Thankfully, that was the only party we endured, but the general service levels here are poor. Wrong or misleading instructions for electrical equipment, our apartment was only cleaned 4 out of 7 days. The pool was filthy & was never cleaned, with a film of suntan cream floating on the surface & various plant debris at the bottom. Disgusting! My pool boy in Turkey would have been horrified at the state of the pool.
Our calls to the service telephone requesting towels etc, were never actioned or answered.
On the 4th day, a family with children moved in & we were then unable to use our terrace, as water was cascading down from the pool above. The pool above leaked, even without splashing kids in it.
The apartment is well equipped, well furnished & in a great location, but the point above took the shine off our stay. We certainly won't be returning to this amateur operation. A real shame at this price point!

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Dec 2013
We can only apologise for the noise associated with Christmas Festivities at Ebb Tide. Ebb Tide is an apartment complex and it was the owner of another apartment who was celebrating Christmas. One of our dedicated 24 hour service team asked the owner of this apartment to turn the music down; which he did by 22.30. The rules of the Body Corporate associated with the Complex and also residential South African Law indicate 23.00 as the cut off time for celebrations.

Cape Town, and especially the lively suburb of Camps Bay is always in extremely high demand over the Festive period. To this end a minimum booking of 14 nights is the norm over this period. We gave Mr Hobson a seven night booking at a discounted rate. We also offered Mr Hobson another apartment in Camps Bay at a lower rate which he declined.

But the general service levels here are poor.
We apologise our 24 hour service team at Ebb Tide disappointed. We are the only self catering property in Camps Bay with 24 hour Service. Our international and local guests have always been very pleased with their level of service.

Wrong or misleading instructions for electrical equipment:
We will of course review our written instructions about the Electrical Equipment. Of course a member of our 24 hour service Team would have always been available to help.

our apartment was only cleaned 4 out of 7 days.
Our normal housekeeping is Monday to Friday with Saturdays on request. Like other self catering properties in Camps Bay we don’t normally offer housekeeping on Christmas Day and Boxing Day unless specifically requested. This was clearly communicated in the Booking Process. I can forward the confirmation letter mentioning the details about housekeeping. Most of our guests do not want housekeeping over weekends and Public Holidays.

The pool was filthy & was never cleaned, with a film of suntan cream floating on the surface & various plant debris at the bottom.
Our pools are cleaned and serviced every day. Our 24 hour service team would have been available for the entire duration of the stay to help service the pool.

Our calls to the service telephone requesting towels etc, were never actioned or answered.
We will take this up with our Service Team. Calls to the Service Number never being actioned or answered is not acceptable. We’ve never received a comment of this nature before. My number was clearly displayed on all correspondence during the booking process, and for an issue of this nature I would expect to be contacted. The 24 hour staff are based in a small office at the entrance if their services are ever needed.

In summary we take Mr Hobson’s review very seriously. We pride ourselves on our service to guests both Local and International, and have already conducted a thorough review of each point.
We can therefore only apologise if we did not meet Mr Hobsons expectations over the Festive Period.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ATL495
Atlanta, Georgia
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice place in Camps Bay”
Reviewed 27 September 2013 for a stay in September 2013
1
person found this review helpful

On the whole, our stay in Bali Luxury Suite E was exceptional. Nox Rentals was very accommodating to our requests, allowed us to check-in a bit early, and provided us with useful and local information (especially purchase of alcohol--Camp's Bay has no alcohol sales outside of restaurants; drivers who could be hired for sight-seeing tours). Further, they provided us with several arrival treats which was very nice! The property manager, Tim, was very good and attended to our queries very quickly. The property itself is very comfortable and the view to the ocean is wonderful. The living-dining room combination room with fireplace was very spacious and allowed my colleagues and I to work collaboratively. The kitchen is very well appointed, and that this apartment is serviced daily was very very nice! All of the kitchen amenities are provided--tea pot, pots and pans, cups, plates of all sizes, glasses, etc. Nox Rentals also provides a "starter kit" of coffee, tea, sugars. As it was winter, we did not get to use the plunge pool, but suspect it would be nice in the summer. We really liked the fireplace, which we did use! There are lots of electrical outlets which is important since we had multiple devices to charge up. If you are from the US and stay here, be sure to bring along electric adapters that are three pronged as my two-pronged adapter worked in only one of the outlets. There is satellite television in the living room.

The walk to Camp's Bay is an easy and convenient 5-10 minutes (depending on how quickly or slowly you choose to walk). The restaurants and shopping were as nice as we remembered when we were here in March 2013. Access to public transportation is just outside the apartment, and taxis and the city-sightseeing bus are easy to catch where the restaurants are.

The master bedroom looks out to the ocean and is lovely; the other two do not have views. Two of the three bedrooms have full showers and the third has a hand shower, just in case you want three bedrooms with complete showers. The bedrooms were very comfortable and we found that this apartment suited our needs. Only the master has a television, but is limited in watching the channel set on the satellite in the livingroom. The bathrooms were very nice and the towels were luxurious. They also provide shampoo, conditioner, body wash, and liquid soap. The only thing missing for us was face cloths.

Taxis to Cape Town craft market is about 100 rand from the apartment, and perhaps just a bit more to the waterfront--so we found the apartment to be very convenient and inexpensive to get to the various places in the area.

The only reason I have given this place a "very good" is that the Internet speed was not as fast as we had hoped, and access to Internet was limited to the living-dining room area, and then within only a few feet of the router. We couldn't work, for example, on the deck or in our bedrooms. This was a working trip for us and high speed Internet access is important to us. For those who do not need speedy Internet or access around the apartment, what is available will serve your purposes just fine.

Overall, we really liked this place and--if available--will rent from Nox Rentals again!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: We loved the location and the living space area
Liked least: The slow Internet and Internet could be accessed only in the living-dining room area (only a few feet from the router)
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vera5_13
Padua, Italy
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best luxury place in Cape Town”
Reviewed 16 February 2013 for a stay in January 2013

Beautiful place to stay if you want privacy and relax, The staff is extremely friendly and they made us feel at home from the first moment , We are often in Cape Town and will come back soon to Ebb Tide.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked least: The position of the house and the little swimming pool
Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil B
Hogsback
Level 1 Contributor
3 reviews
“Absolutely beautiful”
Reviewed 16 February 2013 for a stay in January 2013

Ebb Tide is beautifully appointed and very high tech. modern. The apartment is situated right on the seafront in Caps Bay where you can enjoy the beautiful sea views or watch the passing parade. It is a stones throw from Camps Bay village for restaurants, shopping and a theatre. Camps Bay beach is beautiful as well as the beaches of Clifton are around the corner, and Cape Town and the Peninsular, are within easy reach.
There is secure parking within the building.
My stay was far too short!! If you do not stay there you will be missing out.
Thank you to Elize the manageress and Eddie, the charming young concierge, who welcomed me most warmly, and showed me the ropes.
By the way, there is a friendly family of Rock Hyrax across the road that are spoiled by the locals. Absolutely cute.Wild life right on your doorstep!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Being in a beautiful place and enjoying the view and the setting.
Travelling group: Solo
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eyal S
Kyriat Ono
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“An amazing place to stay while in Cape Town area”
Reviewed 21 October 2011 for a stay in October 2011

We have just returned from a 12 day family vacation in South Africa. We stayed 4 nights in Ebb Tide (3 bedroom apartment) in camps bay. The place is wonderful, a real luxurious accommodation, in a great location. The ocean views are magnificent especially at sunset time. The rooms and the public living space decoration is beautiful, and you have a strong feeling that you do not want to get out from such a unique apartment. Elize who runs this place is very lovely and helpful and the staff gives warm service to all your needs. We absolutely recommend everyone to stay in this amazing place while being in Cape Town area

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything !
Travelling group: Family with Teenagers
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Elizabeth
Reviewed 14 August 2010 for a stay in August 2010

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family (extended)
Your age range 65+
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Port Elizabeth
Reviewed 11 August 2010 for a stay in August 2010

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse / significant other
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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