My husband, 2 teenage boys, Father-in-law and his companion visited this hotel for a few nights over Christmas.
The hotel is bigger than it looks in the brochures/photos and is situated on the main frontage of Camps Bay Beach where there is a busy road between the hotel and beach. Be warned that during the winter months, it can be extremely windy, sons tried to have a swim in the sea but it'x very cold as it's the Atlantic and with the strong winds, they described their experience as similar to "being pebble-dashed"!
The hotel itself is clean and well presented. The beverage manager, bistro manager and Graham, the main manager are extremely pleasant and very helpful, so are some of the reception staff and the drivers/guides that work for the hotel.
It's just a shame that whilst there's smiles and promises to look at issues or book drivers and cars, the reception then forget you've even had a conversation with them and just apologise profusely which isn't any good when you need to be somewhere that you've pre-arranged such as a prepaid trip, an example of this is the night before we were due to visit Robbin Island, I spoke at great lengths to one of the receptionists about booking a driver and car to take us (the next morning) to the V & A harbour so we could board our ferry - at the same time, asking for quotes for other potential trips, it was all very pleasant and "no problem" etc until the next morning, when the reception staff could not find out booking in the book!
Christmas Evening Dinner was a huge disappointment - the staff although very smiley, were not particularly attentive, pre-dinner drinks were given out to some but we ended up helping ourselves. We noted that we had side plates for bread rolls which we could see other tables had but we were never offered them. The inbetween course of sorbet didn't materialised until we said something to a waiter and then they appeared at the end of the main course - melted. Two of our party were delayed eating the main meal with the rest of the family, one had been given the wrong order and the other did not have their food properly cooked to order. By the time, these two main dishes appeared, the rest of the family had finished their meal! In all honesty, it was not a brilliant meal for Christmas Evening. We did complain and Graham the manager gave us a reduction on the dinner bill - but what a shame it all happened.
Breakfast is great - food plentiful. but the staff don't really appear with it apart from the very friendly and smiling lady manager - the rest of the staff appear uneasy and look as though they don't particularly want to be there.
It's a real disappointment that the service is lacking with some of the staff - whilst they all agree with you and nod, there appears to be little action taken to rectify something or get themselves organised.
The swimming pools are small but clean - not heated so they are very cold initially. There are plenty of sunbeds around but you sometimes have to wait for towels.
The Wi-Fi is another pain as you're only entitled to so much a day and it's hit and miss whether it works in the rooms or anywhere else around the hotel. When it does work, it's incredibly slow. The keycards often don't work so you have to keep going back to reception to get it re-working - apparently if they're near mobiles etc, it wipes the information on them.
Mineral water is free as you're not able to drink the tap water BUT be warned, if you eat in the Bistro, you're charged for mineral water!!! But not in the first floor restaurant or when you request further bottles from housekeeping.
After we left this hotel, Derrick, one of their drivers drove us to Harbour House in Hermanus which is one of their sister hotels. Derrick is an extremely good driver and very pleasant and was also taking us to the airport after our Hermanus stay. Whilst there, I realised that I'd left my adaptor and ipad charger in our room at The Bay - what a shame it took 3 days for the staff to locate it - lots of chasing telephone calls where the answer would be "we can't find it" until Graham the manager stepped in and lo and behold, managed to find it! Derrick was able to bring the items with him when he came to take us back to the airport.
Would I stay again - probably not which is a shame as it's in a great location and there are some great staff there but unfortunately the others let it all down.
- Official Description (provided by the hotel):
- With the majestic Twelve Apostle mountain range as a back drop and the Atlantic Ocean less than a minutes walk away, The Bay Hotel boasts an unrivalled location in the heart of glitzy Camps Bay. After a busy day seeing Cape Town’s world-class sights, exhale and relax with a sunset cocktail, a treatment in the on-site spa or some time lounging around one of four sea-facing pools. Or if all that sounds too demanding, retreat to one of the 78 bright, modern rooms or suites to gaze out at the beach and do absolutely nothing at all. Whether you’re travelling on business, planning the perfect wedding or just seeking some rest and relaxation, our friendly, professional staff will make sure you get the most from your Camps Bay stay. ... more less
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- Also Known As:
- Bay Hotel Camps
- The Bay Hotel Camps Bay, Cape Town