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“The best Beach hotel in South Africa”
Review of The Bay Hotel

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The Bay Hotel
Ranked #6 of 12 Hotels in Camps Bay
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“The best Beach hotel in South Africa”
Reviewed 12 February 2014

This is the second time I've stayed at the Bay Hotel in Camps Bay. I just love it!
The location is superb! The staff are all so friendly and the food on offer is sensational and very reasonable. I prefer this place to Sandy Lane in Barbados,that's just how good it is. I thoroughly recommend it!!

Room Tip: Sea view a must !!!
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBayHotel, Manager at The Bay Hotel, responded to this review, 14 February 2014
Dear Tony T. Many thanks for your wonderful review of the hotel and for your complimentary comments. We could'nt be more thrilled that you enjoyed everything about your stay with us and look forward to having you as our guest again in the not too distant future. Warm regards.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (312)
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English first
London, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 February 2014

We stayed at the bay hotel in camps bay two years ago and
had many things we were unhappy with. One wonders why we returned. However the position is just sooooo good
Pleased to say many of these pronlems have now been addressed
It is good to see visible management around the hotel at all times amd Graeme Smith, the gm and mark the food and beverage. Manager are always available to speak to and ready to help out
Front desk amd drivers are kind, friendly and helpful
The only thing that seems to need sorting is housekeeping. Replacing shower gels, fruit in the room seems to be a standard thing to do but this is not always done
We would return this time happily amd look forward to doing so
Thank you Graeme and mark and reservations manager for making our stay a good one and lets hope that things continue to steadily improve under your guidance

Room Tip: Always good to wake up and hear and see the sea
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  • Stayed February 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Angela51-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBayHotel, Manager at The Bay Hotel, responded to this review, 12 February 2014
Dear Angela51-12. Thank you for your comprehensive review of the hotel, your kind compliments and for raising some areas of improvement. As a 5 star establishment we are continously striving to improve and product we offer and feedback such as yours enables us to do so. We do hope we will have an opportunity of welcoming you back in the future and assure you of our best attention at all times. Warm regards.
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Cape Town, Western Cape, South Africa
Level Contributor
6 reviews
3 hotel reviews
Reviewed 11 February 2014

Very good location but definitely not a 4star,this hotel needs to be upgraded to a higher standard,the quality is cheap,the bath rooms need to be modernized.some how the feel of the hotel is very commercialized,it's such a pity as this hotel was at one time the top hotel in Camps Bay.Good staff and for rating the hotel,I will agree with David Garfield's reviews

Room Tip: Sea facing only
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sheila Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBayHotel, Manager at The Bay Hotel, responded to this review, 12 February 2014
Dear Sheila Z. Thank you for your review of the hotel and for your constructive feedback. We are truly sorry to note that the hotel did not meet your expectations and can advise that to maintain our 5 star status, a massive effort goes into improving our facilities, service and standards every year. We sincerely hope that you will be returning to The Bay Hotel and assure you of our best attention. Warm regards.
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Uckfield, United Kingdom
Level Contributor
104 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 11 February 2014

Stayed here for four nights - we had a great time There was a slight mix up over the celebration table due to the weather. However that didn't spoil the rest of our stay. The rooms are VERY clean and fresh. We had an upgrade which was nice - Thank You.The pool area and service was 5* The bistro food is very good as are the wines.
The breakfast service wasn't as good - as sometimes we had to ask for things - but saying that the choices are amazing!
The hotel "taxi" is great but gets booked up.We had a late check out which was nice.Thank you to Mario on the front desk and Mareeka (?)

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank 47mini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBayHotel, Manager at The Bay Hotel, responded to this review, 12 February 2014
Dear 47mini. Thank you so much for taking the time to review your recent visit to Camps Bay, and for your wonderful comments. We are delighted that you enjoyed your stay at the hotel, and look forward to welcoming you back on your next visit to Cape Town. Warm regards.
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Bristol, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

We spent 4 nights at the 'bay' at the end of our trip, mainly to help us relax and grab some rays at the end of our 2 week holiday. On our travel to Camps Bay, following 3 nights at Stellenbosch we discussed whether the Bay Hotel could live up to the experience we had just had. 'It certainly did'. We arrived early about 12 noon before our room was ready (room 205 overlooking the main pool) and 'Patience' greeted us with a great big smile, 'Your room is not ready yet!, but please join us for us for a complimentary meal and drinks at the Bistro! Our room was excellent! All the staff were extremely helpful and courteous and I particularly liked being called Mr Brown (it makes me feel important in what is a largish hotel! thank you) The Bay has probably the best location on the beach, and easy walk to the many bars and restaurants! Although most hotels offer this service, check out is 11am, but our flight was at 11pm so we needed an extension to our room till 7pm. Easily done for an extra £60 which was fantastic value. Again Thanks. We will deifinitely be staying again at this excellent hotel when we visit soon we hope!. Dont forget to visit the 'Bungalow' for lunch or sundowners, and the '12 Appostles' Hotel for cocktails at sundown. Truly wonderful experiences. Thanks again to the Bay staff for making our first trip to Cape town a wonderful experience.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank martyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBayHotel, Manager at The Bay Hotel, responded to this review, 10 February 2014
Dear martyn B. Thank you for choosing to spend your holiday at The Bay Hotel and for taking the time to post your wonderful review. We are thrilled to hear that you enjoyed your stay with us, and do hope to welcome you back in the not too distant future. Warm regards.
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Denny, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2014

We spent 4 nights here and really enjoyed it. The room was modern,clean and comfortable and staff friendly and helpful. There is good pool with lots of sun loungers. We ate a couple of times in the bistro and were pleased with the food and the service. The bar service was slow but pleasant. The breakfasts were excellent with a huge variety of fresh fruit and berries - the breakfast is served in the conservatory at the front with a lovely view out to sea.
The hotel is situated along a bustling promenade with lots of nice places to eat and drink in the evening. The bus stop for the open-top city tours is just opposite the hotel and you can reach the cable car for table mountain via the red route (city tour).
Though it would be very expensive for a longer holiday, I would recommend it for a short stay like ours.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Naida F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBayHotel, Manager at The Bay Hotel, responded to this review, 8 February 2014
Dear Naida F. Thank you for your wonderfully detailed feedback after your recent visit. We were delighted to read that you enjoyed just about everything the hotel has to offer, and have passed your comments onto our staff. We would love to have you as a longer staying guests in the future, and can advise that our off-peak rates are most competitive. Warm regards.
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London UK
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 28 January 2014

Located on Camps Bay, this hotel is quite pleasant but somehow it exudes pretentions of grandeur that it doesn't seem to achieve. On the forecourt are two Porsche Panameras that are used to shuttle guests to their sister hotel. At the bar, I was served a bottle of local beer but was declined a glass. I was directed to a posher bar on the other side of the hotel where a glass and some nuts to nibble were provided at my request.

The location of the hotel is on the sea front, with a couple of good restaurants within easy reach. The hotel also has free WiFi, though as I recall it was available only in the foyer area.

The room and its bathroom of a good size and the bed is firm and comfortable. A complimentary plate of fruit is supplied at the start of the stay. Probably the best thing about this hotel is the breakfast, which is served in a conservatory perched above the entrance to the hotel. The view from here looking out to sea is very pleasant and in the bright sunlight it is quite a pleasure. The breakfast fare is good too.

Our biggest complaint is that the water in the bathroom was not hot enough for a good bath or shower and far too tepid for shaving. When I raised this the following morning I was told that someone would look into it, and that afternoon I was advised that the temperature was right but if I wished they 'could raise it a bit'. I asked them to do so but the water remained insufficiently hot. Added to this, there was only one bath towel between the two of us and it took another day to get the second one supplied. I can only assume that the low temperature of the water was a cost saving exercise, in which case this hotel should sell one of its cars and spend the money on basics.

Be aware that if you are driving to this hotel, you will receive a parking permit to stick in your windscreen but what they don't tell you in advance is that there is a daily charge although when we protested the charge was waived.

We moved here after staying at the Radisson Blu in Cape Town, and frankly, this place isn't a patch on that. It's perfectly adequate, just nothing special. If we return to Cape Town we are sure we can do better than this at the price.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidGarfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBayHotel, Manager at The Bay Hotel, responded to this review, 30 January 2014
Dear DavidGarfield. Thank you for taking the time to post a review of your recent stay at the hotel. We sincerely regret the shortcomings you were subjected to during your visit with us and can assure you that, at all times, we endeavour to satisfy our guests. Your comments are important to us and will be used to assist us improve our service and the product we offer. We do hope we will have an opportunity of welcoming you back in the future and assure you of our best attention at all times. Kind regards.
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Additional Information about The Bay Hotel

Property: The Bay Hotel
Address: 69 Victoria Road, Camps Bay 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Camps Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Camps Bay
#5 On the Beach Hotel in Camps Bay
#5 Business Hotel in Camps Bay
#5 Luxury Hotel in Camps Bay
#6 Romantic Hotel in Camps Bay
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Bay Hotel 4.5*
Number of rooms: 76
Official Description (provided by the hotel):
A distinctive blend of sophisticated elegance and casual comfort. The Bay Hotel is superbly designed with 78 rooms and suites offering luxury in an unsurpassed setting. No less than four hotel pools with expansive sun decks offer superlative views of the Atlantic Ocean and majestic Lion's Head. Renowned as a haven for romantics, leisure is our catchword, from rejuvenating spa treatments to the convenience of our unique cocktail bar. And for the ultimate in relaxation, we recommend our cigar lounge and bar with breathtaking views. Celebrate special events at the intimate Celebration Table or Private Deck overlooking a sapphire sea. Fully-equipped meeting and events venues are available to suit every occasion, including the historic Rotunda for glittering parties and flawless weddings. Breathe deep... Exhale slowly and rediscover fun. Float into blissful relaxation while enjoying our exceptional brand of hospitality. ... more   less 
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Also Known As:
Bay Hotel Camps
The Bay Hotel Camps Bay, Cape Town

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